Quality Officer - QA Technology Assurance

Job summary

We are currently seeking a Quality Officer to join our QA Quality Assurance team within the Quality Directorate. The role of the Quality Officer is to provide independent advice, guidance and support in the use of our quality systems. The Quality Officer will also assist in monitoring our quality system on a day-to-day basis, ensuring that all licensing and accreditation activities are undertaken as they should be.

The Quality Officer will support the delivery of essential training to staff and monitor quality system performance across the organisation.

Within QATA, this post has a specific focus on capacity and demand management for the team. You will be the primary point of contact for demand requests from across NHSBT, managing demand through ServiceNow, triaging requests against a risk-based framework, and coordinating team capacity on a priority basis. Experience in a regulated digital or technology quality environment is particularly welcome.

This post reports to the National Quality Manager Technology Assurance and is part of a nationally based team. The role requires some on site activities but also has the flexibility for working remotely.

Main duties of the job

• You will assist the National Quality Assurance Manager in the smooth running of the QATA team, including team briefings, training, planning and prioritising workload of the team
• You will be responsible for assisting in the licensing and accreditation activities by liaison with all departments, providing advice and training in the NHSBT quality management systems
• You will assist in the management of an incident reporting system, and a complaint handling system, by engaging with both internal and external stakeholders. Within QATA, this includes first-line triage of technology quality incidents received through the shared mailbox and coordination of their assignment and resolution
• You will be a key contact within the Quality Assurance team offering support and advice on routine day to day activities and future direction and change within a project environment
• You will help to drive forward change within the organisation through participation in continual improvement activities and conducting a programme of internal audits.
• To support activities, some travel throughout the UK and spending some time away from base, which may involve working irregular hours and occasional overnight stays, may be required, this will be with prior notice.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.