Job summary
We are seeking an inspiring and collaborative Team Development and Operations Manager to play a pivotal role in the delivery and continual improvement of our Stem Cell Donor Registry (SCDR) services. This is a leadership opportunity for someone passionate about people, performance, and purposehelping teams thrive while supporting a life-saving mission.
In this role, you will lead and nurture a diverse, high-performing team, embedding a culture of inclusion, accountability, and continuous learning. Youll work closely with senior management to ensure the smooth operation of SCDR services, driving improvements in training, engagement, wellbeing, and service quality. You will use data and insight to inform decision-making, monitor key performance indicators, and ensure a consistent, high-quality service across the Registry.
A natural coach and mentor, you will take pride in developing othershelping individuals reach their full potential through structured development, recognition, and support. You will champion dignity at work and promote diversity in every aspect of the departments activities.
This is a hands-on role for a leader who enjoys balancing people management with operational delivery and who is motivated by making measurable impact. You will have experience leading complex teams or services, ideally in healthcare or another regulated environment, with a track record of building engagement, delivering change, and achieving results through others.
Main duties of the job
Responsibilities include:
Supporting Management in the provision of services and developing an inclusive and engaging culture.
Supporting the operational department in improvements, developments, training, change, staff engagement / wellbeing and inclusivity.
Leading and delivering work streams, driving improvements through the management and development of the team.
Ensuring Dignity at Work and including diversity in every aspect of the departments work.
Producing statistical reports, collating and analysing data from several sources to present and deliver findings with recommendations to operational teams.
Ensureing operational needs of the organisation are met, by the implementation of a consistent approach across SCDR teams and ensuring a quality training experience for all.
Helping and supporting the improvement of engagement scores. To develop the team and individuals skills to reach full potential, ensuring equal opportunities are available for all.
You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Job description
Job responsibilities
To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
What we offer:
- NHSBT promotes flexible working opportunities where the role will allow.
- 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
- We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
Job description
Job responsibilities
To learn more, please see our recruitment profile, which provides a summary of the job description and person specification. This can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
What we offer:
- NHSBT promotes flexible working opportunities where the role will allow.
- 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
- We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
Person Specification
Qualifications
Essential
- Masters level qualification or equivalent relevant professional qualifications or equivalent demonstrable experience in General Management or Business Administration.
- Demonstrates commitment to own continued professional development (CPD)
Experience
Essential
- Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint)
- Demonstrates an understanding and knowledge of patient safety initiatives, strategies and risk management.
- Knowledge and practical experience of Equality and Diversity and Equal Opportunities best practice.
- Expert understanding of a complex service delivery (ideally within stem cell service provision or similar).
- Experience in management of performance metrics/KPI ensuring key targets are achieved.
- Experience of preparing and delivering presentations and training and mentoring staff.
- Experience of line managing a team and dealing with staff management issues
- Experience of involvement in complex projects and change processes.
- Experience of leading, developing and managing teams.
- Experience of training, mentoring and coaching staff
- Experience of organising and chairing meetings.
- Evidence of leadership and influencing.
Person Specification
Qualifications
Essential
- Masters level qualification or equivalent relevant professional qualifications or equivalent demonstrable experience in General Management or Business Administration.
- Demonstrates commitment to own continued professional development (CPD)
Experience
Essential
- Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint)
- Demonstrates an understanding and knowledge of patient safety initiatives, strategies and risk management.
- Knowledge and practical experience of Equality and Diversity and Equal Opportunities best practice.
- Expert understanding of a complex service delivery (ideally within stem cell service provision or similar).
- Experience in management of performance metrics/KPI ensuring key targets are achieved.
- Experience of preparing and delivering presentations and training and mentoring staff.
- Experience of line managing a team and dealing with staff management issues
- Experience of involvement in complex projects and change processes.
- Experience of leading, developing and managing teams.
- Experience of training, mentoring and coaching staff
- Experience of organising and chairing meetings.
- Evidence of leadership and influencing.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
