Operations Support Manager - BD

Job summary

Job Summary NHS Blood and Transplant is a Special Health Authority, dedicated to saving and improving lives through a wide range of services to the NHS. It has a wide and diverse remit including, blood donation, organ and tissue donation and stem cells. NHSBT could not deliver these services without the support of our frontline Blood Donation teams. You will make sure that we identify any opportunities to improve our ability to collect blood products and use continuous improvement methodology to realise these opportunities. You will be an important part of making sure Blood Donation and NHSBT are able to save and improve the lives of patients. You will be part of a supportive team and will be actively encouraged to share your ideas and thoughts on how we successfully embed processes and ways of working, to ensure that we are able to deliver and improve upon the service we provide donors and patients. This role also allows you the opportunity to work with colleagues from all levels of the organisation up to and including the Executive Directors.

Main duties of the job

In this role within Blood Donation (BD) you will work to support the achievement of organisational and directorate objectives. In particular, to work with the Assistant Director (AD) in the delivery of objectives relating to blood and components collection activity, continuance improvement and emergency response. Your responsibilites will include: Advising the Assistant Director on performance indicators, business as usual improvement initiatives, pathways, national guidance, and policies. Leading the development, motivation, and inspiration of the Donor Records and Continuous Improvement teams, demonstrating adherence to NHSBTs core purpose and behaviours, and ensuring that regulatory targets and compliance against quality, risk and governance standards are met. Fostering excellent communication and working relationships with Assistant Directors, Heads of Regions, their teams and stakeholders from across the Blood Supply Chain. Delivering key key performance indicators and other targets within Blood Donation Collections, ensuring that the department is achieving against the Blood Supply Strategy. Driving and leading the development of continuous improvement plans to improve performance and the service we provide to our donors, patients and frontline colleagues

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.