Donor Recognition Assistant

Job summary

This is a role which is critical to our future success and in saving and improving lives. You will be required to attend, organise and manage our Donor Recognition Ceremonies within the region and regularly liaise with our donors with regards to their milestones donation achievements. You will also be involved in both office based and field based activities where you can use your communication skills to recruit members of the public to become blood donors. There will be opportunities for you to find out about blood collection, the processes we undertake to ensure the blood is safe and the life saving products we make from our donations.

Main duties of the job

In this role you will be required to :- Attend, Organise and manage donor recognition ceremonies within the region. Ensure blood and platelet donors at specific milestone donations are recognised at a Donor Recognition ceremony, in line with their preference. Order stock from, and liaise with, the Strategic Marketing function to ensure adequate milestone awards are available for regional needs. Manage and respond to donor complaints, compliments and suggestions. Ensure maximum publicity is gained from Recognition presentations, including the collation of media coverage and donor satisfaction, cascading reports on media gained per event to the Regional Community Engagement Manager and other nominated departments. You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. This role will be based in Barnsley with regular travel to Manchester and Ceremony locations.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.