Receptionist / Care Navigator

Job summary

Park Lane Surgery has a fantastic opportunity for an enthusiastic and proactive receptionist to join our team, on a part-time basis for 22 hours per week.

The hours are as follows:

• Monday 8.00-13.00
• Wednesday 8.00-14.00
• Thursday 13.00-19.00
• Friday 14.00-19.00

You will play a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills. Previous applicants need not apply.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

Previous applicants need not apply.

About us

We are a friendly, supportive, well organised and enthusiastic GMS practice dedicated to providing traditional family orientated general practice based in Broxbourne. We currently have over 10,000 patients, 3 partners, 3 salaried GPs, a great nursing support team and a vast array of administrative staff.

We are consistently high achieving in all QOF and Enhanced Services areas with an innovative team structure with individual patient lists. We operate the SystemOne computer system.

Benefits include:

• NHS pension scheme.
• Health service discounts.
• Annual Leave: 4 weeks + bank holidays.