Receptionist / Care Navigator

Job summary

We are looking for a positive, pro-active and reliable person to join our growing practice. In this essential front-line role at the practice, receptionists play a vital role in helping patients to access the right services, assisting with keeping health records accurate and up-to-date and ensuring that appointment bookings are well-managed.

This position is for 22 hours worked over 4 days per week Monday, Tuesday, Thursday and Friday (morning shifts are 7:30am -1pm and afternoon shifts are 1pm - 6:30pm). We operate during enhanced hours until 8pm on Mondays and 1pm-5pm on Saturdays. Some degree of flexibility is required as occasionally you will be required to work additional or alternative hours to cover colleagues. General Practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.

Main duties of the job

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or over the telephone and email
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

About us

Siam Surgery is a GP practice located within Sudbury Community Health Centre and provides a high level of care to over 12,000 patients in Sudbury, Suffolk and its surrounding villages. Rated good in all areas by CQC, Siam Surgery also has a high level of patient satisfaction.

We are a well-established, friendly and supportive team who take pride in the work we do. We promote a healthy work life balance and are willing to facilitate personal development and encourage each individual's interests.

For further information on our practice please visit our website www.siamsurgery.co.uk or contact the Practice Manager, Rachael Barton - rachael.barton4@nhs.net