Administrative Care Coordinator (Taunton Dean West PCN)

Job summary

Taunton Dean West PCN (Wellington and Wiveliscombe) are looking for a full time administrative care coordinator to join their team.

The Administrative Care Coordinator plays a key role in delivering high-quality administrative and personalised care support across Taunton Deane West Primary Care Network (PCN). Working across Lister House and Wellington Medical Centre, the post holder ensures the smooth organisation of MDT meetings, proactive coordination of care for patients and efficient completion of core practice administrative tasks, including appointment booking, summarising communication handling and accurate record keeping.

They will work closely with GPs, MDT members, Social Prescribing Link Workers and Health & Wellbeing Coaches to support the delivery of the PCN DES, ensuring patients receive personalised, holistic care. This includes shared decision-making, care navigation, population-health-driven case finding and support planning for individuals with complex needs, long-term conditions, frailty, cancer or those living in care homes.

The role is essential in reducing health inequalities, enhancing patient experience and ensuring seamless coordination across services, acting as a reliable point of contact for patients, carers and professionals.

This advert will close Sunday 28th December with interviews in early January.

For any questions about the role please email Maria on the email address attached in the advert.

Main duties of the job

Main duties of the job

• Coordinate and provide cover for MDT meetings, including preparing agendas, gathering information, attending meetings, producing accurate minutes and maintaining action logs.
• Use clinical systems and population-health tools to identify patients requiring proactive coordination and support.
• Support with Practice and PCN administration such as book appointments, manage enquiries, process documents, referrals and administrative workflows, ensuring accurate and timely updates to patient records.
• Support shared decision-making and personalised care and support planning, working closely with Social Prescribing Link Workers and Health & Wellbeing Coaches.
• Provide high-quality care navigation, helping patients understand care options and access community, social and self-management resources.
• Maintain communication across primary care, community, social care and voluntary services to ensure smooth transitions and holistic support.
• Uphold governance, confidentiality, CQC requirements and safe working practices, contributing to public health campaigns and high-quality patient care.
• For More details please see attached job description.

About us

Taunton Deane West Primary Care Network is an NHS collaboration between 2 GP Practices - Wellington Medical Centre and Lister House Partnership. Our surgery teams are working closely with each other, enjoying the ability to share expertise and resources, to develop new services. As an approved PCN Learning Organisation there is a focus on creating a learning culture and enabling both learners and educators to thrive.

Our vision is to continue to improve the quality of care that we provide in alignment with the need of our patient population. Because we are part of a PCN, we are able to take advantage of additional staff roles that are now available to support all of our patients. These additional roles help us to provide the right care at the right time, from the right professional.