Job summary
The NHS England Commercial & Procurement Hub have been, for 9 years, delivering high priority, fast paced national programmes stepping into rapid delivery to support NHS England teams to deliver national transformation programmes in digital primary care. We are an integral part of the NHS England Digital Primary Care Team supporting them directly in their responsibilities and objectives.
Main duties of the job
We are now able to offer a range of procurement roles suited to motivated individuals who want to be part of a successful team delivering for the NHS, making real impact on patients and systems.
The Hub's role is to support the delivery of NHS England programmes to digitise primary care, improving access for patients as laid down in NHS England Modern general practice model and the Delivery plan for recovering access to primary care NHS England Delivery plan for recovering access to primary care. The Hub remit is described here NHS England NHS England National Commercial and Procurement Hub
We provide a free to use service for customers and our customers include all c6,300 general practices, all 41 Integrated Care Boards and all 7 Regions within NHS England. This represents the whole country. Our work has impact on wider system partners as systems join together to support patients through their entire journey in healthcare.
About us
We are a team of c68 presently with roles and skills in commercial, procurement, supplier management, market management, project and programme management and customer support. Our culture is one of active learning and learning. Learning is actively encouraged and supported so all the team can be the best versions of themselves. All team members are expected to support each other in knowledge sharing and growth and we pride ourselves on delivering consistent high-quality work from all members of the team.
Our work is fast paced and varied involving working directly and indirectly with customers and we have driven and passion to improve patient outcomes in all that we do. Central to this is supporting and serving all colleagues and customers so excellent customer service is expected in everything we do in every role.
Job description
Job responsibilities
Roles are primarily remote based with regular weekly travel to meeting locations to support team working and delivery. If you are interested in joining a successful team that makes a difference talk to Garry on 07786 275 627 garry.mitchell@nhs.net
For further information regarding this role, please view the job description and person specification.
Job description
Job responsibilities
Roles are primarily remote based with regular weekly travel to meeting locations to support team working and delivery. If you are interested in joining a successful team that makes a difference talk to Garry on 07786 275 627 garry.mitchell@nhs.net
For further information regarding this role, please view the job description and person specification.
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Knowledge & Experience
Essential
- Evidence of continuing professional development
- Further training or experience in customer service environments or co-ordinating business management and administrative processes
- Knowledge and experience of range of business management procedures and practices including customer services, projects, business planning, service improvement, finance, process development, management reporting
- Experience of working in a comparable environment within the public or private sector working in a customer focused environment
Desirable
- Knowledge of project principles, continuous improvement techniques and tools, such as Prince 2 Foundation, QSIR and Agile/Lean
Skills & Capabilities
Essential
- Providing and receiving highly complex, sensitive and contentious business management information to and from a large team of people, requiring high levels of cooperation, compassion and empathy in processing
- Understanding of customer and business management principles and practice, underpinned by experience
- Excellent customer service skills
- Effective interpersonal and communication skills
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
- Effective organiser
- Professional calm and efficient manner
- Collaborative and compassionate in approach
- Commitment to personal, team and organisational development
- High level communication skills, including oral, written and presenting
- Experience of a range of Microsoft software and systems use
- Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources
- Experience of setting up and implementing internal processes and procedures.
- Capability to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Experience of working and developing relationships across organisational boundaries within the public sector
- Experience of leading a team without direct line management responsibilities
- Numerate and able to understand complex financial issues combined with deep analytical skills
- Excellent IT skills including knowledge of Microsoft Office products, MS Teams
- Ability to offer excellent customer service; attention to detail and understanding of the customer's requirements to create effective working relationships with customers and work effectively as part of both a Commercial and Procurement team and wider Project teams.
Person Specification
Values & Behaviours
Essential
- Patient First - Customer Excellence
- Aspirational
- Collaborative
- Insightful
- Respectful
Education
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Knowledge & Experience
Essential
- Evidence of continuing professional development
- Further training or experience in customer service environments or co-ordinating business management and administrative processes
- Knowledge and experience of range of business management procedures and practices including customer services, projects, business planning, service improvement, finance, process development, management reporting
- Experience of working in a comparable environment within the public or private sector working in a customer focused environment
Desirable
- Knowledge of project principles, continuous improvement techniques and tools, such as Prince 2 Foundation, QSIR and Agile/Lean
Skills & Capabilities
Essential
- Providing and receiving highly complex, sensitive and contentious business management information to and from a large team of people, requiring high levels of cooperation, compassion and empathy in processing
- Understanding of customer and business management principles and practice, underpinned by experience
- Excellent customer service skills
- Effective interpersonal and communication skills
- An ability to maintain confidentiality and trust
- Adaptability, flexibility and ability to cope with uncertainty and change
- Effective organiser
- Professional calm and efficient manner
- Collaborative and compassionate in approach
- Commitment to personal, team and organisational development
- High level communication skills, including oral, written and presenting
- Experience of a range of Microsoft software and systems use
- Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources
- Experience of setting up and implementing internal processes and procedures.
- Capability to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Experience of working and developing relationships across organisational boundaries within the public sector
- Experience of leading a team without direct line management responsibilities
- Numerate and able to understand complex financial issues combined with deep analytical skills
- Excellent IT skills including knowledge of Microsoft Office products, MS Teams
- Ability to offer excellent customer service; attention to detail and understanding of the customer's requirements to create effective working relationships with customers and work effectively as part of both a Commercial and Procurement team and wider Project teams.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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