Clerk / Receptionist

Job summary

An exciting opportunity has become available for a full time Administrator/ Receptionist at the Forge Centre, Community Mental Health Team

The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will;

Maintain records both manually and on computerised systems.

Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc.

Deliver a client focussed service promoting good customer service and effective working relationships.

Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.

Provide clerical and administrative support during colleagues' absences due to annual leave and sickness.

Main duties of the job

Ensure effective communication and good working relationships with a wide range of staff at all levels of the organisation.

Provide reception duties, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required.

Build and maintain strong influential relationships with internal and external stakeholders.

Utilise excellent communication when liaising directly with external organisations, i.e. Health Boards, Local Authorities, educational providers, Welsh Government, staff, or patients etc. to obtain or process requests for information and develop/maintain working relationships.

Ensure good customer service by providing a professional and effective service by dealing with queries from service users and staff on the telephone.

Take accurate messages and ensure these are passed onto the appropriate person. To seek support, as required, when dealing with difficult situations or queries beyond own scope of knowledge.

Act with tact and diplomacy and discretion when subject nature is sensitive or contentious. Taking action and provide feedback as appropriate, ensuring that messages are relayed, and action is taken.

Screening all incoming calls and manage barriers to communication, remaining courteous, polite, and calm when dealing with aggression from members of the public, e.g. in relation to a complaint.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.