Job summary
The post holder will work as a member of the Primary Care Nursing Team under the direction of the lead nurse.
The Health Care Support Worker will support Registered Nurses, General Practitioners and other health care professionals in the assessment, treatment and management of patients presenting in primary care settings.
The health care support worker will work as part of the nursing team within standard operating procedures, and Registered Nurses and General Practitioners are available for reference.
The post holder will assist with specified delegated clinical tasks that include the provision and monitoring of Chronic Disease management providing a caring, patient focused service at all times.
The post holder will deal with queries from patients, Health Care professionals and other agencies face to face and by telephone. The role will also involve administration and clerical duties including updating patient records on the computer system.
Main duties of the job
- Carry out delegated clinical duties within HMP & YOI Parc.
- Undertake Phlebotomy clinics and dry blood spot testing.
- To perform physiological measurements such as blood pressure monitoring, pulse monitoring, waist circumference measurement, weight monitoring.
- Providing any necessary Health Promotion advice to patients and carers e.g. Smoking Cessation, Weight Management Support, Alcohol Consumption.
- Undertake Spirometry testing, and record result in patient information.
- Undertake ECG monitoring.
- To participate in the administration of immunisations under a Patient Specific Directive following a period of training i.e. B12, influenza and pneumococcal injections.
- To perform basic wound management under the supervision of a Registered Nurse following appropriate training and assessment.
- To prepare the clinical environment for the patient ensuring the treatment area is clean, stocked and tidy.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
- Act as the patients advocate clearly presenting the patients opinions to others.
- Attend emergency codes when requested and provide support to clinical and operational team.
- To have knowledge and be aware of responsibilities under the Assessment, Care in Custody and Teamwork Process in Prison (ACCT) act within the prison environment.
- The post holder will ensure patient confidentiality, privacy and dignity at all times, using a range of verbal and non-verbal communication tools.
- The post holder will communicate factual information with patients, parents, guardians and carers who may have difficulty in understanding or communicating e.g. may be dysphasic, depressed, have auditory/visual impairment, have learning difficulties, do not have English as a first language or may be unable to accept diagnosis.
- Encourage patients/carers to adopt an active approach to regaining and maintaining their personal independence. This will require empathy, sensitivity, tact, persuasion and good interpersonal skills.
- Work and liaise with the Primary Care team as well as patients/relatives whilst adhering to all University Health Board policies and procedures.
- To report any change in the patients condition/environment to the Registered Nurse or other members of the multi-disciplinary team in a timely and professional manner.
- Contribute to the development of patient care by attending relevant team, department or other appropriate meetings and commenting on recommended changes to clinical care or service provision.
- Arrange and confirm appointments for annual review/follow ups/treatment by telephone, post or face to face invite. This will also include re-arranging patient appointments at short notice due to unforeseen circumstances such as cancelled clinics, which will require negotiation skills.
- Respond appropriately to patient queries, often dealing with anxious and distressed patients/carers face to face or by telephone.
- Contribute to the protection of all vulnerable adults and children and report any concerns to the Team Leader as per Safeguarding Adults and Childrens policies and procedures.
- Promote equality for all individuals to include promoting anti-discriminatory practice as well as supporting individual rights and choice within service delivery.
- Reports any complaints to the Team Leader/Registered Nurse in a timely manner.
- Adheres to The Code of Conduct for Health Care Support Workers in Wales".
Job description
Job responsibilities
- Act as the patients advocate clearly presenting the patients opinions to others.
- Attend emergency codes when requested and provide support to clinical and operational team.
- To have knowledge and be aware of responsibilities under the Assessment, Care in Custody and Teamwork Process in Prison (ACCT) act within the prison environment.
- The post holder will ensure patient confidentiality, privacy and dignity at all times, using a range of verbal and non-verbal communication tools.
- The post holder will communicate factual information with patients, parents, guardians and carers who may have difficulty in understanding or communicating e.g. may be dysphasic, depressed, have auditory/visual impairment, have learning difficulties, do not have English as a first language or may be unable to accept diagnosis.
- Encourage patients/carers to adopt an active approach to regaining and maintaining their personal independence. This will require empathy, sensitivity, tact, persuasion and good interpersonal skills.
- Work and liaise with the Primary Care team as well as patients/relatives whilst adhering to all University Health Board policies and procedures.
- To report any change in the patients condition/environment to the Registered Nurse or other members of the multi-disciplinary team in a timely and professional manner.
- Contribute to the development of patient care by attending relevant team, department or other appropriate meetings and commenting on recommended changes to clinical care or service provision.
- Arrange and confirm appointments for annual review/follow ups/treatment by telephone, post or face to face invite. This will also include re-arranging patient appointments at short notice due to unforeseen circumstances such as cancelled clinics, which will require negotiation skills.
- Respond appropriately to patient queries, often dealing with anxious and distressed patients/carers face to face or by telephone.
- Contribute to the protection of all vulnerable adults and children and report any concerns to the Team Leader as per Safeguarding Adults and Childrens policies and procedures.
- Promote equality for all individuals to include promoting anti-discriminatory practice as well as supporting individual rights and choice within service delivery.
- Reports any complaints to the Team Leader/Registered Nurse in a timely manner.
- Adheres to The Code of Conduct for Health Care Support Workers in Wales".
Person Specification
Skills
Desirable
- IT literate; Proficient in the use of primary care computer software such as "Vision" or "EMIS"
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Qualifications/Knowledge
Essential
- NVQ Level 3 in Health and Social Care (or equivalent)
- Physiological measurements training i.e. Blood Pressure monitoring
Experience
Essential
- Significant experience of working within Primary Care setting
- Previous experience of working within a secure setting
Person Specification
Skills
Desirable
- IT literate; Proficient in the use of primary care computer software such as "Vision" or "EMIS"
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Qualifications/Knowledge
Essential
- NVQ Level 3 in Health and Social Care (or equivalent)
- Physiological measurements training i.e. Blood Pressure monitoring
Experience
Essential
- Significant experience of working within Primary Care setting
- Previous experience of working within a secure setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
