Job summary
THIS POST IS FIXED TERM/SECONDMENT FOR 15 MONTHS TO MEET THE NEEDS OF THE SERVICE.
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
An exciting opportunity has arisen for the post of Product Specialist in Powys Teaching Health Board. This is an excellent opportunity for a someone who has energy, enthusiasm, commitment and ambition to work within a dynamic and progressive digital team supporting a range of functions.
This is a key role within the Digital service to ensure the successful implementation of the ePMA solution into PTHB.
Main duties of the job
The Product Specialist will be responsible for managing an Informatics product (i.e., clinical IT system) throughout its life cycle. Following broad occupational policies, they will ensure that products within their portfolio are delivered on time and within budget. The role will focus on informing the technical and design development of a product or a suite of products, as well as ensuring the business benefits of the product are realised.Ensure that specialist, complex products are processed in accordance withHealth Board policies & procedures. Responsible for the data quality and quality assurance of the product, ensuring that data quality procedures and standards are implemented. The Product Specialist will project manage theimplementation of the product including the development of project plans, risk registers and regular update reports.Work largely autonomously under the direction of the Principal Specialist,working within agreed policies and frameworks.The role will involve close working with the Principal Specialist for Informatics, the Digital Transformation Team national clinical systems, and staff of all levels across the organisation.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.
To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.
Job description
Job responsibilities
Product ManagementProvide technical advice and information (in some cases complex technicalissues, such as integration requirements) on all areas appertaining to theproduct.Informing the development process of the products design to reflect userrequirements and workflows.Develop business plans related to the development of the product and itsgrowth potential.Become the Health Board lead on the product and work closely with otherProduct Specialists to ensure links between other products and systems are made.Maintain a good technical understanding of the product as well as a range of other associated systems that may influence the product.Ensure that the specification of the product is in line with the business needs of the organisation.Responsible for the management and coordination of any product systemdowntime across the Health Board. Ensure software releases are properlyscheduled and are completed on time, and that work complies with the agreed quality standards.Assess the impact and implications of any implementation incidents and events, and to report as appropriate.Responsible for the effective use of the product, providing user support and offer expert system advice to a range of individuals and groups.Knowledge of business processes to advise database designers and otherapplication development team members on the details of data structures and associated components.CommunicationLead specialist for all aspects within the organisation, this will include: - Produce and distribute a range of communications which include projectupdate reports, training materials and user guidance. Provide routine (such as highlight reports) and complex (such asexception reports) information to project boards and teams wherepersuasive and motivational skills will be required. Ensure communications are maintained and kept up to date. Communicate complex product information to a range of stakeholders.Provide system related information to individuals who may have limitedknowledge. Build strong working relationships with other IT professionals to ensurethat a range of products work together. Communicates highly complex issues and sensitive information to avariety of internal and external stakeholders at all levels including NHSWales Local Health Boards, NHS England, Suppliers, DHCW and the WelshGovernment. Information may have national and political implications forinternal and external stakeholders. Collating and communicating relevantinformation to the SRO. Build excellent working relationship with product suppliers. Participate in local and national forums/meetings to update staff on allproduct matters, including issues, progress, strategy changes, etc. Liaise with key users across the Health Board to gather and analyseinformation to inform development/implementation plans. Ensure effective communications are maintained within the InformaticsDirectorate and project teams.Business PlanningSupport the Principal Specialist for Informatics in developing UAT plans,providing advice and support to senior managers across the organisation. This will include: - Ensuring that all aspects of the user acceptance testing approach aremanaged in partnership, and to ensure the signoff within theorganisation. Quality check release plans prior to Go Live, ensuring they are fit forpurpose and communicating with managers where this is not the case,giving advice as appropriate. Work with colleagues to develop training materials and, when required,provide training as well as overseeing the training of product users. Proactively supporting managers to ensure project planning is considered at an early stage to meet organisation need. Define, document, and work on projects across all phases either alone orwith a small team.Efficiencies and ImprovementProducing comparative reports utilising data sourced from a variety of areas but predominantly, will be based on information held within electronic systems (e.g., WPAS).Analysing data from a variety of sources to include identification of trends,forecasting, issues, and validity.Identifying areas of best practice to support continuous improvement ofservice.Responsible for the quality assurance of the product as a critical clinical system, particularly post implementation quality assurance.Ensure that appropriate system configuration is maintained to support data quality.Demonstrate compliance with agreed methodology, standards, policies andprocedures to ensure strong governance, knowledge sharing, and feedback are provided so that performance of the product is continually improved.May lead on the development of policy, which is related to their own area of work, working collaboratively with staff external and internal to theorganisation where appropriate.Ensure the implementation of Digital Projects and other supporting strategies within the Health Board, contributing to the development of operationaldelivery plans to deliver on desired outcomes.The role may involve the post holder co-ordinating and taking part on behalf of the Principal Specialist for Informatics, at a range of meetings.Business AnalysisThe Product Specialist will work with the Principal Specialist and Head ofInformation to study and assess the overall business and informationrequirements of the organisation to inform developments and deploy thesystem to improve healthcare processes and provide clinical benefit. This will involve working closely with managers, clinicians, and other staff groups to: Identify business needs Evaluate procedures/problems Facilitate process mapping sessions Prepare graphical representations of process e.g., process maps/decisiontrees Prepare high level systems specifications which may include: Developing design briefs for new information systems. Specifying modifications to existing systems to improve workflow. Specifying modifications to expand existing systems to serve newpurposes. Preparing an output-based specification for procurement of softwaresolutions.Utilise highly developed analytical skills, the post holder will analyseinformation from a range of sources to identify trends, issues, efficiencies, and areas for improvement.Apply a variety of analytical techniques to information and quantifying result integrity based upon assessment of sources and techniques applied.Analysis will include consideration of a range of issues, particularly relating to business change, working with service managers, and advising on release management.Analysis will often need to take place of sometimes conflicting information,where understanding and assurance of validity is required.GeneralThe role may be required to provide advice and support to other members of the Digital Transformation and Informatics team in relation to their area of expertise.As the Product Specialist, the role will involve providing expert business advice in subjects relating to digital transformation with due attention to release management and lessons learned.May also include providing digital technical advice in other subject areas and can include on occasion, supporting digital transformation work streams, such as integration and interoperability between systems.The role may support the co-ordination of project related documentation or information, for example, supporting the collation of feedback reports, collating responses to consultation exercises.
Job description
Job responsibilities
Product ManagementProvide technical advice and information (in some cases complex technicalissues, such as integration requirements) on all areas appertaining to theproduct.Informing the development process of the products design to reflect userrequirements and workflows.Develop business plans related to the development of the product and itsgrowth potential.Become the Health Board lead on the product and work closely with otherProduct Specialists to ensure links between other products and systems are made.Maintain a good technical understanding of the product as well as a range of other associated systems that may influence the product.Ensure that the specification of the product is in line with the business needs of the organisation.Responsible for the management and coordination of any product systemdowntime across the Health Board. Ensure software releases are properlyscheduled and are completed on time, and that work complies with the agreed quality standards.Assess the impact and implications of any implementation incidents and events, and to report as appropriate.Responsible for the effective use of the product, providing user support and offer expert system advice to a range of individuals and groups.Knowledge of business processes to advise database designers and otherapplication development team members on the details of data structures and associated components.CommunicationLead specialist for all aspects within the organisation, this will include: - Produce and distribute a range of communications which include projectupdate reports, training materials and user guidance. Provide routine (such as highlight reports) and complex (such asexception reports) information to project boards and teams wherepersuasive and motivational skills will be required. Ensure communications are maintained and kept up to date. Communicate complex product information to a range of stakeholders.Provide system related information to individuals who may have limitedknowledge. Build strong working relationships with other IT professionals to ensurethat a range of products work together. Communicates highly complex issues and sensitive information to avariety of internal and external stakeholders at all levels including NHSWales Local Health Boards, NHS England, Suppliers, DHCW and the WelshGovernment. Information may have national and political implications forinternal and external stakeholders. Collating and communicating relevantinformation to the SRO. Build excellent working relationship with product suppliers. Participate in local and national forums/meetings to update staff on allproduct matters, including issues, progress, strategy changes, etc. Liaise with key users across the Health Board to gather and analyseinformation to inform development/implementation plans. Ensure effective communications are maintained within the InformaticsDirectorate and project teams.Business PlanningSupport the Principal Specialist for Informatics in developing UAT plans,providing advice and support to senior managers across the organisation. This will include: - Ensuring that all aspects of the user acceptance testing approach aremanaged in partnership, and to ensure the signoff within theorganisation. Quality check release plans prior to Go Live, ensuring they are fit forpurpose and communicating with managers where this is not the case,giving advice as appropriate. Work with colleagues to develop training materials and, when required,provide training as well as overseeing the training of product users. Proactively supporting managers to ensure project planning is considered at an early stage to meet organisation need. Define, document, and work on projects across all phases either alone orwith a small team.Efficiencies and ImprovementProducing comparative reports utilising data sourced from a variety of areas but predominantly, will be based on information held within electronic systems (e.g., WPAS).Analysing data from a variety of sources to include identification of trends,forecasting, issues, and validity.Identifying areas of best practice to support continuous improvement ofservice.Responsible for the quality assurance of the product as a critical clinical system, particularly post implementation quality assurance.Ensure that appropriate system configuration is maintained to support data quality.Demonstrate compliance with agreed methodology, standards, policies andprocedures to ensure strong governance, knowledge sharing, and feedback are provided so that performance of the product is continually improved.May lead on the development of policy, which is related to their own area of work, working collaboratively with staff external and internal to theorganisation where appropriate.Ensure the implementation of Digital Projects and other supporting strategies within the Health Board, contributing to the development of operationaldelivery plans to deliver on desired outcomes.The role may involve the post holder co-ordinating and taking part on behalf of the Principal Specialist for Informatics, at a range of meetings.Business AnalysisThe Product Specialist will work with the Principal Specialist and Head ofInformation to study and assess the overall business and informationrequirements of the organisation to inform developments and deploy thesystem to improve healthcare processes and provide clinical benefit. This will involve working closely with managers, clinicians, and other staff groups to: Identify business needs Evaluate procedures/problems Facilitate process mapping sessions Prepare graphical representations of process e.g., process maps/decisiontrees Prepare high level systems specifications which may include: Developing design briefs for new information systems. Specifying modifications to existing systems to improve workflow. Specifying modifications to expand existing systems to serve newpurposes. Preparing an output-based specification for procurement of softwaresolutions.Utilise highly developed analytical skills, the post holder will analyseinformation from a range of sources to identify trends, issues, efficiencies, and areas for improvement.Apply a variety of analytical techniques to information and quantifying result integrity based upon assessment of sources and techniques applied.Analysis will include consideration of a range of issues, particularly relating to business change, working with service managers, and advising on release management.Analysis will often need to take place of sometimes conflicting information,where understanding and assurance of validity is required.GeneralThe role may be required to provide advice and support to other members of the Digital Transformation and Informatics team in relation to their area of expertise.As the Product Specialist, the role will involve providing expert business advice in subjects relating to digital transformation with due attention to release management and lessons learned.May also include providing digital technical advice in other subject areas and can include on occasion, supporting digital transformation work streams, such as integration and interoperability between systems.The role may support the co-ordination of project related documentation or information, for example, supporting the collation of feedback reports, collating responses to consultation exercises.
Person Specification
Qualifications and Knowledge
Essential
- Educated to degree level or equivalent relevant experience in an Informatics role or a related Digital ICT subject
- Good knowledge of complex analytical and statistical methods
- Excellent knowledge of Business Intelligence tools and their use in the analysis and presentation of complex information
- Evidence of continuous professional development
- Significant experience in an Informatics role
- Knowledge of business processes to advise database designers and other application development team members on the details of data structures and associated components
- Good working knowledge of NHS Terms and Conditions
- Up to date knowledge of Release Management e.g., ITIL V4 Best Practice Framework
Experience
Essential
- Experience of applying a variety of analytical techniques to information and quantifying result integrity based upon assessment of sources and techniques applied
- Production of reports
- Supporting or leading change
- Working collaboratively with senior managers to achieve solutions
- Experience of dealing with complex technical issues and demonstrable knowledge of resolution
- Experience in defining, documenting, and working on projects across all phases either alone or with a small team
Desirable
- Experience of working with Clinical ESystems
- NHS or local government experience
Aptitude and Abilities
Essential
- Highly developed problem solving and analysis skills in areas which may be complex
- Ability to develop and maintain good relationships with a range of stakeholders, and communicate effectively with a diverse range of specialists
- Effective interpersonal and communication skills
- Positive approach to problem solving
- Excellent computer skills and experience of Microsoft Office Suite with the ability to master new applications
- Able to demonstrate tact and diplomacy when working with others
- Highly motivated and committed to improving functionality within electronic systems and encouraging user participation
Desirable
Values
Essential
Other
Essential
- Ability to Travel within geographical area
Person Specification
Qualifications and Knowledge
Essential
- Educated to degree level or equivalent relevant experience in an Informatics role or a related Digital ICT subject
- Good knowledge of complex analytical and statistical methods
- Excellent knowledge of Business Intelligence tools and their use in the analysis and presentation of complex information
- Evidence of continuous professional development
- Significant experience in an Informatics role
- Knowledge of business processes to advise database designers and other application development team members on the details of data structures and associated components
- Good working knowledge of NHS Terms and Conditions
- Up to date knowledge of Release Management e.g., ITIL V4 Best Practice Framework
Experience
Essential
- Experience of applying a variety of analytical techniques to information and quantifying result integrity based upon assessment of sources and techniques applied
- Production of reports
- Supporting or leading change
- Working collaboratively with senior managers to achieve solutions
- Experience of dealing with complex technical issues and demonstrable knowledge of resolution
- Experience in defining, documenting, and working on projects across all phases either alone or with a small team
Desirable
- Experience of working with Clinical ESystems
- NHS or local government experience
Aptitude and Abilities
Essential
- Highly developed problem solving and analysis skills in areas which may be complex
- Ability to develop and maintain good relationships with a range of stakeholders, and communicate effectively with a diverse range of specialists
- Effective interpersonal and communication skills
- Positive approach to problem solving
- Excellent computer skills and experience of Microsoft Office Suite with the ability to master new applications
- Able to demonstrate tact and diplomacy when working with others
- Highly motivated and committed to improving functionality within electronic systems and encouraging user participation
Desirable
Values
Essential
Other
Essential
- Ability to Travel within geographical area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
