Facilities Operative (Retail Assistant) Royal Gwent Hospital

Job summary

We are looking for a motivated and customer-focused Facilities Operative (Retail Assistant) to join our Facilities team at the Royal Gwent Hospital.

This is a varied role supporting catering and retail services, ensuring high standards of food service, hygiene, and customer care across the hospital.

Come and be part of a supportive team delivering essential services to patients and visitors.

There are 3 posts available with the following hours:-

Post 1 - 36.5 hours to be worked mornings, days and afternoons over 5 shifts per week.

Post 2 11 hours to be worked 14:30 - 20:00 on a Saturday and Sunday

Post 3: 26 hours to be worked 12:00 - 20:00 & 16:00 - 19:30 over 4 shits per week

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office's criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed

Main duties of the job

Key Responsibilities

• Serve meals, snacks, and beverages to patients, staff, and visitors.
• Prepare basic food items and assist with hospitality functions.
• Operate tills, handle cash, and complete cashing-up procedures.
• Replenish vending machines and retail stock, following good stock control practices.
• Maintain hygiene standards in kitchens, retail areas, and equipment in line with Food Safety and Health Board policies.
• Assist with deliveries, stock rotation, and storage of goods.
• Provide excellent customer service and communicate effectively with patients, visitors, and staff.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.