Job summary
Are you passionate about driving service excellence and modernisation in healthcare cleaning services? Aneurin Bevan University Health Board is seeking a dynamic and experienced Service Improvement Manager - Cleaning to lead strategic improvements across our Facilities Directorate.
This pivotal role supports the delivery of high-quality, cost-effective cleaning services aligned with national standards and Infection Prevention and Control (IPAC) guidance.
You will lead service improvement programmes, manage complex projects, and work collaboratively with clinical colleagues and operational teams to enhance patient experience and environmental cleanliness.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Education & Training
Essential
- Qualified to degree level or equivalent experience in senior administrative role.
- Postgraduate diploma level training or experience in management or project management.
- Evidence of continuing professional development.
Desirable
- ECDL qualification.
- PRINCE project management qualification.
Knowledge & Experience
Essential
- Proven experience of project management, modernisation or remodelling of services
- Knowledge of data protection and confidentiality issues.
- Knowledge of report writing to a high standard
- Knowledge of writing and implementing operational policies
- Experience and knowledge of complaints management
Desirable
- Experience of financial planning and monitoring
Skills
Essential
- Ability to develop and monitor policies and procedures
- Have a high degree of personal initiative in carrying out duties
- Able to deal with difficult/challenging situations with tact and sensitivity
- Good written & verbal communication skills with all levels of staff
- Ability to establish good working relationships at all levels
- Ability to demonstrate excellent prioritisation, organisation and time management skills
- Able to use initiative and judgement in dealing with day to day issues and queries
- Ability to analyse complex information and problems and deliver practical and workable solutions to address them.
- Ability to work and deliver to set timescales within available resources.
- Ability to prioritise conflicting workloads in the face of competing demands.
- Change management skills
- Word processing, Excel, Power Point and Outlook skills
- Polite, professional and friendly approach to work
- A flexible personal and management style
- Team worker but able to work independently on own initiative and use own judgement.
- Enthusiastic and motivated
- Team player and approachable manner
Desirable
- Facilitation skills (small groups)
Personal Attributes
Essential
- Passionate, enthusiastic and committed to providing a quality service
- Excellent organisational and planning skills.
- Good negotiation, persuasive, motivational & influencing skills.
- Show resilience, stamina and reliability under sustained pressure.
- Politically aware.
Other
Essential
- The ability to travel between sites within the Health Board as demanded by the job role
- Commitment to personal development and development of others.
Desirable
Person Specification
Education & Training
Essential
- Qualified to degree level or equivalent experience in senior administrative role.
- Postgraduate diploma level training or experience in management or project management.
- Evidence of continuing professional development.
Desirable
- ECDL qualification.
- PRINCE project management qualification.
Knowledge & Experience
Essential
- Proven experience of project management, modernisation or remodelling of services
- Knowledge of data protection and confidentiality issues.
- Knowledge of report writing to a high standard
- Knowledge of writing and implementing operational policies
- Experience and knowledge of complaints management
Desirable
- Experience of financial planning and monitoring
Skills
Essential
- Ability to develop and monitor policies and procedures
- Have a high degree of personal initiative in carrying out duties
- Able to deal with difficult/challenging situations with tact and sensitivity
- Good written & verbal communication skills with all levels of staff
- Ability to establish good working relationships at all levels
- Ability to demonstrate excellent prioritisation, organisation and time management skills
- Able to use initiative and judgement in dealing with day to day issues and queries
- Ability to analyse complex information and problems and deliver practical and workable solutions to address them.
- Ability to work and deliver to set timescales within available resources.
- Ability to prioritise conflicting workloads in the face of competing demands.
- Change management skills
- Word processing, Excel, Power Point and Outlook skills
- Polite, professional and friendly approach to work
- A flexible personal and management style
- Team worker but able to work independently on own initiative and use own judgement.
- Enthusiastic and motivated
- Team player and approachable manner
Desirable
- Facilitation skills (small groups)
Personal Attributes
Essential
- Passionate, enthusiastic and committed to providing a quality service
- Excellent organisational and planning skills.
- Good negotiation, persuasive, motivational & influencing skills.
- Show resilience, stamina and reliability under sustained pressure.
- Politically aware.
Other
Essential
- The ability to travel between sites within the Health Board as demanded by the job role
- Commitment to personal development and development of others.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
