Support Co-ordinator Apprentice

Job summary

An exciting opportunity has arisen for an Apprentice Administrator to join our busy Gynaecology team. This role will provide valuable experience in a healthcare setting, supporting the smooth running of clinics and helping to deliver a high-quality service to patients. Key responsibilities include: Preparing clinic notes and supporting clinic set-upAnswering telephone calls and responding to patient queries in a professional and timely manner Providing general administrative support to the team Updating patient records and managing data accurately We are looking for someone who: Is organised and reliable, with good attention to detail Has strong communication skills and a professional manner Is keen to learn and develop within an NHS environment Can work effectively as part of a team This is a great opportunity to gain hands-on experience while developing key administrative skills within a supportive team.

This post is fixed term for 15 months from start date due to apprenticeship contract.

Main duties of the job

Your role will provide administrative assistance to the clinic coordinators which will include booking & cancelling of patient appointments, locating and preparing patient notes and greeting patients on reception. Acting as first contact for enquiries, in person and by phone, taking messages and redirecting them to the appropriate section or member of staff and other general administration duties.

To attend regular review meetings with the supervisor and assessor, leading to an Apprenticeship Qualification in Digital Skills for Business Level 2.

This qualification consists of:

Apprenticeship Level 2 Diploma in Digital Skills for Business

Agored Diploma in Digital Skills for Business (QCF)

Level 1 Essential Skills

Prentis-iaith Welsh Language Development

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

For further details on these aspects of the job role please see job description and person specification.

Please note if you are already degree qualified you will be ineligible to apply due to Welsh Government funding criteria on the level 2 qualification.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.