Job summary
We are currently looking for a highly motivated receptionist to provide a first class patient focused service within the Department of Sexual Health (DOSH).If you have proven organisational and excellent communication skills, work hard under pressure and as part of a team then we would like to hear from you.
Main duties of the job
Main duties consist of being the first point of contact for the service via our reception area. This will include both meeting and greeting people accessing the service for their outpatient appointments and via the telephone, as well as liaising with a range of multi-disciplinary professionals.
You will be required to manage a busy telephone system. You will also be required to provide admin support to other areas of service and action any administrative tasks that are sent in daily to the DOSH team.
Team work and flexibility to the role is paramount as DOSH is and continues to be an evolving service.
Please note that this role will involve covering an evening clinic once a month until 5:30pm, either in Cardiff Royal Infirmary or Barry Hospital. Access to a vehicle would be desirable.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Our values guide the way we work and the way we behave with others. Post holders will be expected at all times to behave in accordance with our values demonstrating commitment to the delivery of high quality services to patients.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
Our values guide the way we work and the way we behave with others. Post holders will be expected at all times to behave in accordance with our values demonstrating commitment to the delivery of high quality services to patients.
Person Specification
Qualifications
Essential
- Good standard of education, GCSE or equivalent
Desirable
Special knowledge
Desirable
- Clinical information system (Millcare) experience
- Experience of working in a sexual health department
Experience
Essential
- Reception experience
- Administration experience
- Experience of working with MSO packages
Desirable
- Work experience with general public or within NHS
- Health records experience
- Good general background in office procedures
- Previous experience of liaising with health professionals and members of the public
Skills
Essential
- Excellent communication skills inc. non-verbal
- Excellent organisational skills
- Aware of the importance of confidentiality
- Ablity to work under pressure
- Good IT skills including MSO packages
Personal qualities
Essential
- Reliable and conscientious
- Logical thinking
- Flexible to meet the needs of the post and responsive to change
- Enthusiastic, friendly and outgoing
- Flexible to meet the needs of the service and working hours
- Team player
Other
Essential
- Manual handling
- Committed to providing a quality service
Desirable
Person Specification
Qualifications
Essential
- Good standard of education, GCSE or equivalent
Desirable
Special knowledge
Desirable
- Clinical information system (Millcare) experience
- Experience of working in a sexual health department
Experience
Essential
- Reception experience
- Administration experience
- Experience of working with MSO packages
Desirable
- Work experience with general public or within NHS
- Health records experience
- Good general background in office procedures
- Previous experience of liaising with health professionals and members of the public
Skills
Essential
- Excellent communication skills inc. non-verbal
- Excellent organisational skills
- Aware of the importance of confidentiality
- Ablity to work under pressure
- Good IT skills including MSO packages
Personal qualities
Essential
- Reliable and conscientious
- Logical thinking
- Flexible to meet the needs of the post and responsive to change
- Enthusiastic, friendly and outgoing
- Flexible to meet the needs of the service and working hours
- Team player
Other
Essential
- Manual handling
- Committed to providing a quality service
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
