Job summary
In partnership with Macmillan Cancer Support, we are delighted to be recruiting for Macmillan Cancer Support Workers. These are new roles within our Cancer Services department and will be for a fixed term period until September 2025.
This is an exciting opportunity to directly support people on the suspected cancer pathway, helping them navigate the health and social care system. Under the supervision and delegation of cancer Clinical Nurse Specialists, the Macmillan Cancer Support Workers will be integral members of the cancer key worker team. They will work closely with a wide range of health professionals and partners to provide and facilitate financial, practical, emotional and physical support for people with cancer.
By undertaking the Macmillan Electronic Holistic Needs Assessment, the Macmillan Cancer Support Workers will have supported conversations with people about what matters to them and will co-produce a care plan supporting people with the non-clinical aspects of their care. They will enable people to self-manage by providing relevant information and advice, and signposting to other resources and services available.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
This post is fixed term/secondment until 13th September 2025 due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Main duties of the job
An integral member of the cancer Key Worker team, working closely with cancer Clinical Nurse Specialists and cancer multidisciplinary teams.
A key aspect of the role involves direct communication (e.g. face to face and virtual (telephone and video) with patients. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.
Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and pathways. To use own judgement to assess complexity of enquiries and refer to manager, to clinical teams and to other organisations as appropriate. Provide basic telephone advice and refer on or sign post to other sources of support.
To set up and undertake a Macmillan Electronic Holistic Needs Assessment to inform a supported conversation with people about their non-clinical concerns. To co-produce a care plan supporting people to self-manage by providing relevant information and advice, and signposting to other resources and services available to meet their identified needs.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description
Job responsibilities
The Macmillan Cancer Support Workers will be central to the delivery of excellent person-centred cancer care, having a significant impact on every part of the cancer pathway and supporting people with cancer when they most need it.
Work with cancer MDT co-ordinators, cancer trackers and clinical teams to facilitate and support peoples transition along the pathway.
Document information in a legible, accurate and professional manner.
Computer literate with experience in use of database, presentations, data entry and retrieval.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
The Macmillan Cancer Support Workers will be central to the delivery of excellent person-centred cancer care, having a significant impact on every part of the cancer pathway and supporting people with cancer when they most need it.
Work with cancer MDT co-ordinators, cancer trackers and clinical teams to facilitate and support peoples transition along the pathway.
Document information in a legible, accurate and professional manner.
Computer literate with experience in use of database, presentations, data entry and retrieval.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- Educated to NVQ4 or NVQ3 with additional training to diploma level equivalent, or equivalent through short courses
- Evidence of continuing professional development
Desirable
- Healthcare qualification
- Cancer care qualification or training
Experience and knowledge
Essential
- Experience of working in an NHS organisation
- Understanding of person-centred care
- Knowledge of the patient cancer pathway
Desirable
- Understanding of third sector i.e. Macmillan Cancer Support and it's role across the UK
Skill
Essential
- IT skills - computer literate and experience in use of database, presentations, data entry and retrieval
- Exemplary verbal and written communication skills
- Ability to show empathy and understand difficulties faced by people affected by cancer
Personal qualities
Essential
- Personable and professionally mature
- Able to deal with complex and emotional situations
- Demonstrates enthusiasm
Person Specification
Qualifications
Essential
- GCSE English Language and Mathematics (Grades A-C) or equivalent
- Educated to NVQ4 or NVQ3 with additional training to diploma level equivalent, or equivalent through short courses
- Evidence of continuing professional development
Desirable
- Healthcare qualification
- Cancer care qualification or training
Experience and knowledge
Essential
- Experience of working in an NHS organisation
- Understanding of person-centred care
- Knowledge of the patient cancer pathway
Desirable
- Understanding of third sector i.e. Macmillan Cancer Support and it's role across the UK
Skill
Essential
- IT skills - computer literate and experience in use of database, presentations, data entry and retrieval
- Exemplary verbal and written communication skills
- Ability to show empathy and understand difficulties faced by people affected by cancer
Personal qualities
Essential
- Personable and professionally mature
- Able to deal with complex and emotional situations
- Demonstrates enthusiasm
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cardiff and Vale University Health Board
Address
Cancer Services, Cardiff and Vale University Health Board
Heath Park
Cardiff
CF14 4XW
Employer's website
https://cavuhb.nhs.wales/ (Opens in a new tab)
