Integration Assurance Manager

Job description

Job responsibilities

NHS Business Services Authority (NHSBSA) is an Arms Length Body of the Department of Health and Social Care (DHSC) responsible for providing a complex range of critical services to support the priorities for the NHS, Government, and local heath economies. Managing £50 billion of NHS spend annually, the NHSBSAs vision is to be the delivery partner of choice for the health and care system, and the organisation exists to be a catalyst for better health. The NHSBSA provides platforms and services at scale and nationally, utilising leading-edge technology so that we deliver great taxpayer value and provide huge savings for the NHS which can be reinvested in frontline care.

This is a significant, strategic, high profile and complex programme of transformational change which not only impacts on NHSBSA Workforce Services portfolio of products and solutions, but on how Health and Care organisations make use of enabling technology solutions to manage and service their workforce needs, both locally and nationally. This Programme carries a significant budget for delivery, involves very high risk and dependencies, produces high value and benefits across complex operating environments and requires significant external engagement and stakeholder management at senior levels across DHSC, NHS England, NHS Wales and the wider health and care system within England and Wales.

The Programme is the major element of the NHSBSA Workforce Services hire to retire transformation change agenda, seeking to replace the existing legacy Oracle e-business suite application ahead of its end of supported life from 2035. As the largest Oracle implementation in the world, ESR is used by all NHS Trusts for core HR and Payroll functionality, serving 1.9m users and responsible for processing payroll of £50bn pa accurately and on time. Replacement of this service with a new solution which delivers an improved customer experience in line with modern technology expectations is a high profile DHSC programme within the GMPP. Upon HMT approval of the final business case, a team will be mobilised to support the supplier to design and implement the Future NHS Workforce Solution and service, at all times ensuring an inclusive approach with User Organisations and strategic stakeholders so that what is expected of them is clearly understood and agreed. It is anticipated that the Future NHS Workforce Solution (FWS) will be based on Oracles HCM SaaS platform.

In accordance with the strategic priorities for DHSC of sustaining a well-supported workforce and implementing sustainable care, alongside improved infrastructure and technology, the achievement of the Programme will optimise use of digital, data and technology to support effective recruitment, retention and workforce planning within Health and Care and will form key measures of success for the NHSBSA over the life cycle of the Programmes delivery.

As a member of FWS Transformation Programme, you will report to the Solution Assurance Integration Management Lead and be part of the Solution Assurance team, one of four key assurance functions in the Operating Model. The purpose of the Solution Assurance function is to work closely with the Supplier and User Organisations (UOs) in the migration from ESR to FWS. Working alongside the chosen Supplier, who is responsible for the delivery of the Future NHS Workforce Solution, you will be part of a team who are responsible for a series of assurance activities. In this role you will be responsible for:

assuring the suppliers Integration Strategy, in conjunction with Authority architects; assuring the implementation of the chosen suppliers integration solution and the ongoing transformation of interfaces to support the Future NHS Workforce solution operation;

working with Authority and supplier architects to assure that integrated systems are reliable, secure, and compliant with relevant regulations and standards, verifying that the integration process and the resulting system meet defined requirements, mitigate risks, and maintain the appropriate performance.

This role will be appointed on a permanent basis with the data migration work expected to take until 2030.

In this role, you are accountable for

1. Providing input into, and assurance of, the Suppliers overall solution integration strategy, including ensuring compliance with relevant UK legislation.

2. Providing input into, and assurance of, the Suppliers overall approach to ensuring systems are reliable, secure, and compliant with relevant regulation and standards, verifying that the integration process and resulting systems meet defined requirement, mitigate risks and maintain the performance requirements and standards.

3. Leading elements of key assurance function(s) to ensure the future workforce solution is best placed to deliver pre-identified benefits and deliver taxpayer value for money, in accordance with a predefined plan, using established mechanisms, framework(s) and design principles, under a robust governance process designed to take key stakeholders on the delivery journey.

4. Providing input into, and assurance of, the Suppliers strategies for individual migration events, or waves, from the start to conclusion of each event.

5. Working with the Supplier, User Organisations and third parties relevant to each event in the delivery of programme related obligations; assuring readiness assessment criteria and outcomes for migration events.

6. Preparing material for, and contributing to, programme boards, including governance boards, programme planning, migration scheduling, etc.

7. Evaluating readiness and success criteria against outcomes for each migration event.

8. Collaborative working with the chosen Supplier, multiple stakeholders, including Programme teams and NHSBSA Corporate and Enabling Services, additionally the postholder(s) will be expected to work alongside the Programmes external assurance partners, leveraging their expertise and insight.

9. Line managing colleagues within multi-disciplinary teams operating within the NHSBSA disciplinary, absence and work performance policies.

10. Enabling the performance of others, including agreeing objectives which are fully aligned to department and organisational objectives and goals, and the development and motivation of staff to achieve them.

11. Conducting meaningful appraisals and 1-1s, developing and monitor training and personal development plans, setting performance targets and monitoring progress against agreed quality and performance criteria.

12. Undertaking recruitment and selection in line with organisational processes and participate in the implementation and delivery of initiatives to secure suitable capability, increase skills levels, and develop talent pools to meet the changing needs of the business landscape.

13. Taking ownership for decision making within own area and across multiple teams, seeking support and feedback to develop well thought out solutions which both enable performance and further develop the teams.

14. Pro-actively allocating, managing, and reviewing colleague workload across multiple teams, management information and resource requests to inform forward planning and resource management.

15. Budget control in accordance with NHSBSAs policies, standing orders, financial regulations, and legislative requirements.

16. Accountable for planning, monitoring and measuring resource estimates assessing and anticipating where skills and needs may change and evolve. This will include being accountable for the resource profile of the teams, developing requirements for funding, managing any associated training, learning and development budgets, as well as inputting into business and financial planning for any additional requirements.

17. Support an effective matrix approach to achieve objectives, including working effectively with the supplier teams, NHSBSA corporate teams, NHSBSA ESR Service team, Assurance Partners, NHSBSA enabling services and wider programme team in supporting the product and service.

18. Work at all times collaboratively with the Programme Director, the Deputy Programme Director, other Programme Functions Leads and the wider NHSBSA programme team and NHSBSA teams, fostering a collaborative and positive working culture that aligns to NHSBSA values and ways of working within the Programme.

Person Specification

Personal Qualities, Knowledge and Skills

Essential

• Ability to influence, persuade, and motivate others with confidence and to explain/justify decisions to senior stakeholders.
• Working to common standards for software development, service management, and/or governance, to co-create the conditions to successfully implement the transformed operating model(s).
• A strong understanding and knowledge of operating models, and the ability to interpret highly complex or ambiguous information
• Knowledge of implementing or working under the ITiLv4 framework including detailed knowledge of service management principles, aims, and their application.
• Identifying and solving problems, including the skill to work effectively with competing priorities.
• Highly developed analytical and problem-solving skills, capable of interpreting and evaluating complex, mufti-faceted information, ability to summarise complex information in a clear and digestible way.

Desirable

• Knowledge of standards relating to digital delivery within the public health sector such as Government Service Standards, Technology code of practice.
• User-centred design principles and practices to shape value-based product innovation.
• Delivery of incremental and iterative continuous improvement which extends the economic life of products and services, maximising efficiencies and return on investment.

Experience

Essential

• Engaging with Public Sector procurement professionals, to support the delivery of relevant procurement activities.
• Interpreting strategy and aligning activities, inputs, outputs, controls and capabilities required across service design, delivery and operations.
• Managing contracted suppliers against a KPI and service management/improvement framework.
• Meeting the needs of users across a variety of channels, including bringing professional insight and expertise in how user needs change over time to ensure the product continues to meet the business needs, and applying strategic thinking to provide the best service for the end user.
• Engaging and building relationships with a range of stakeholders to support delivery of business outcomes. 6.Working in a fast-paced, evolving environment and using iterative methods and flexible approaches to enable rapid delivery.

Desirable

• Business and financial planning, prioritisation of spending and other resources based on return on investment (ROI) and strategic intent.
• Managing operational process of designing and running a product or service throughout its entire product lifecycle.
• Working within constraints, and challenging constraints where needed, to maintain compliance.

Qualifications

Essential

• Degree calibre with relevant in-depth knowledge of the subject matter OR Relevant experience of the subject matter.
• Evidence of continuous professional development.
• Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF)

Desirable

• Master's qualification in relevant discipline or equivalent experience.
• Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF).

Employer details

Employer name

NHS Business Services Authority

Address

Stella House

Newcastle upon Tyne

NE15 8NY

Employer's website

https://careers.nhsbsa.nhs.uk/ (Opens in a new tab)