Job summary
Do you want to be part of the national Operations and Development Team responsible for delivery of the largest HR, Payroll and Learning management solution and service in the World?
There is an exciting opportunity to become an Assistant Development Advisor for HR, Self-Service, and Learning Management within the NHS Workforce Solution. Joining a team of subject matter experts to help shape and maintain the development of the ESR solution. We are looking for an organised, self-motivated and enthusiastic individual with a positive outlook to support the team to ensure they continue to deliver the best possible solution, maximising deployment and therefore delivering benefits realisation.
The post holder will support the Development Advisor for HR, Self Service, and Learning to ensure that the ESR solution continues to deliver in these areas. This will include leading on national discussions to understand where ESR can support policy as well as identifying where policy has an impact on existing ESR functionality.
Interviews are expected to be held in the middle of December 2024 via Microsoft Teams.
Main duties of the job
You will be able to demonstrate these essential skills and knowledge:
- Have ESR functional experience across the specific areas
- Be committed to ensuring that ESR is the best possible solution for all our user organisations and employees
- Have the ability to translate business requirements into clear functional requirements to provide solution enhancements to ESR
- Excellent written and verbal communication
- Attention to detail and high standards of accuracy in both written and verbal work.
- Self motivated, proactive, and tenacious with high level of customer focus
- Networking skills, ability to form and develop close working relationships and deal with people from all levels
- Ability to negotiate, persuade, and influence senior stakeholders
- Strong planning and organisational skills
About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.
As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job description
Job responsibilities
Providing specialist functional advice, support and guidance to NHS organisations in relation to HR, SS, and OLM in particular but across ESR generally.
Delivering ESR system demonstrations and familiarisation sessions.
Assisting with the design and production of educational materials and documentation and delivering ESR functional demonstration sessions to operational sites and other organisations.
Understanding and communicating the benefits of ESR as far as possible to understand the ESR fits within the wider NHS context and to act as an ambassador.
Being conversant with planned developments within the NHS in order to ensure that the system is tailored to the requirements of these in the ongoing delivery of the same.
Assisting in the provision of guidance and support to the NHS ESR User Groups and the Head of Operations and Development.
Acting as a key individual with regard to problem solving within NHS organisations. Developing an acute knowledge of how the system works so that quick and accurate guidance can be given to NHS staff who use ESR. This will include interaction with the Supplier support teams and systems.
Reacting to Service Requests (within agreed timeframes) that are assigned to the team.
Providing guidance on User Responsibility Profiles and ESR functionality and provide clear, concise, straight-forward guidance on the best way forward and good practice.
Maintaining an up to date knowledge around system interfaces and national initiatives concerning Oracle / ESR.
Maintaining and developing knowledge around the concepts of ESR and how each module interacts with other modules. There will be a requirement to communicate this information in an effective way to NHS organisations.
Maintaining an understanding of NHS terms and conditions of service.
Maintaining a general understanding of how human resources departments operate.
Communicating with all levels of NHS staff, all types of NHS organisations, external organisations and individuals associated with the project such as contractors or consultants. Establishing working relationships with key operational and strategic staff.
Ensuring that the views and concerns of staff using the system are relayed and passed on to the appropriate teams, but also ensuring that any perceived negative information around key functionality is delivered fairly and honestly and dealt with in the appropriate way.
Ensuring, with the Development Advisor, that ESR is represented at key national strategic groups
Expanding, developing, and maintaining the use of OLM within the NHS. The post holder will also be required to support Self Service functionality necessary to ensure full system utilisation.
Job description
Job responsibilities
Providing specialist functional advice, support and guidance to NHS organisations in relation to HR, SS, and OLM in particular but across ESR generally.
Delivering ESR system demonstrations and familiarisation sessions.
Assisting with the design and production of educational materials and documentation and delivering ESR functional demonstration sessions to operational sites and other organisations.
Understanding and communicating the benefits of ESR as far as possible to understand the ESR fits within the wider NHS context and to act as an ambassador.
Being conversant with planned developments within the NHS in order to ensure that the system is tailored to the requirements of these in the ongoing delivery of the same.
Assisting in the provision of guidance and support to the NHS ESR User Groups and the Head of Operations and Development.
Acting as a key individual with regard to problem solving within NHS organisations. Developing an acute knowledge of how the system works so that quick and accurate guidance can be given to NHS staff who use ESR. This will include interaction with the Supplier support teams and systems.
Reacting to Service Requests (within agreed timeframes) that are assigned to the team.
Providing guidance on User Responsibility Profiles and ESR functionality and provide clear, concise, straight-forward guidance on the best way forward and good practice.
Maintaining an up to date knowledge around system interfaces and national initiatives concerning Oracle / ESR.
Maintaining and developing knowledge around the concepts of ESR and how each module interacts with other modules. There will be a requirement to communicate this information in an effective way to NHS organisations.
Maintaining an understanding of NHS terms and conditions of service.
Maintaining a general understanding of how human resources departments operate.
Communicating with all levels of NHS staff, all types of NHS organisations, external organisations and individuals associated with the project such as contractors or consultants. Establishing working relationships with key operational and strategic staff.
Ensuring that the views and concerns of staff using the system are relayed and passed on to the appropriate teams, but also ensuring that any perceived negative information around key functionality is delivered fairly and honestly and dealt with in the appropriate way.
Ensuring, with the Development Advisor, that ESR is represented at key national strategic groups
Expanding, developing, and maintaining the use of OLM within the NHS. The post holder will also be required to support Self Service functionality necessary to ensure full system utilisation.
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Knowledge of ESR, specifically the relevant functional areas.
- Attention to detail and high standards of accuracy in both written and verbal work.
- Strong problem solving skills - ability to identify and evaluate all options pragmatically and look for alternative solutions or strategies.
- Excellent interpersonal skills, with ability to successfully negotiate, influence and persuade senior stakeholders
Experience
Essential
- Experience of working on a major IT Project, preferably within the NHS
- Experience of presenting to large groups and/or senior stakeholders
Qualifications
Essential
- Degree level or equivalent
Person Specification
Personal Qualities, Knowledge and Skills
Essential
- Knowledge of ESR, specifically the relevant functional areas.
- Attention to detail and high standards of accuracy in both written and verbal work.
- Strong problem solving skills - ability to identify and evaluate all options pragmatically and look for alternative solutions or strategies.
- Excellent interpersonal skills, with ability to successfully negotiate, influence and persuade senior stakeholders
Experience
Essential
- Experience of working on a major IT Project, preferably within the NHS
- Experience of presenting to large groups and/or senior stakeholders
Qualifications
Essential
- Degree level or equivalent
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
