Clinic Supervisor - Edgware, London

Job description

Job responsibilities

Clinic Operations & Administration

• Oversee daily operations to ensure the smooth and professional running of the Edgware clinic

• Prepare daily clinic lists for imaging teams

• Ensure consulting and imaging rooms are clean, fully stocked, and clinic-ready

• Perform daily invoicing and work closely with central finance on payment reconciliation

• Handle walk-in and phone-based bookings, take payments, and manage telephone and email queries

• Ensure accurate and timely records of patient attendance, payments, and service usage

Stock & Supply Management

• Conduct weekly and monthly stock checks and order medical/admin supplies in advance

• Maintain good relationships with suppliers and manage delivery logistics

Team Supervision

• Uphold TIC Health's policies on dress code, behaviour, and performance

• Be the on-site point of contact for staff support, scheduling adjustments, and issue escalation

Referrer Relationship Management

• Proactively build and maintain relationships with GPs, consultants, and medical secretaries

• Respond to referrer queries promptly and professionally

• Coordinate occasional outreach or marketing efforts to promote clinic services

Patient Experience & Front Desk Duties

• Provide a warm, professional, and reassuring welcome to all patients and visitors

• Maintain a high standard of customer service, ensuring privacy and respect at all times

• Handle sensitive or urgent enquiries with discretion and efficiency

• Answer incoming telephone calls to the main TIC Heath phone number.

• Assist and monitor the main TIC Health enquiry inbox.

Personal Attributes

• Proactive and solutions-driven with strong leadership instincts

• Calm, confident, and composed under pressure

• Detail-oriented, highly organised, and adaptable

• Professional, warm, and patient-focused a team player who leads by example

Person Specification

Experience

Essential

• Experience in a similar supervisory or front-of-house role within a private or NHS medical or clinical setting
• Strong administrative and operational management skills
• Proven ability to handle invoices, bookings, and day-to-day clinic logistics
• Excellent interpersonal and communication skills, both with patients and colleagues
• Confidence building relationships with external stakeholders or referrers

Desirable

• Familiarity with diagnostic imaging, cardiac screening, or private GP services
• Experience using clinical software systems or patient management systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

TIC Health

Address

Camrose Avenue

Edgware,

London

HA8 6AG

United Kingdom

Employer's website

https://www.tichealth.co.uk (Opens in a new tab)