Job summary
Due to demand we are expanding our service.
Want to be part of a healthcare revolution? ADHD
360 isn't just changing lives we're transforming the entire narrative around
neurodiversity. As the UK's leading ADHD diagnosis and treatment provider,
recently crowned Medical Service of the Year 2024/25, we're on a mission to
make neurodiversity something to celebrate, not hide.
Job Summary:
We are looking for a highly motivated
patient-centric individual to join our growing inbound team. The ideal
candidate will have excellent communication skills as well as having the
ability to manage the administrative tasks associated with this fast-paced and
satisfying role.
Main duties of the job
Key Responsibilities:
- Responding to Inbound enquiries from our existing patients by telephone, social media, email and Live-Chat
- Supporting our existing patients with their queries relating to their current treatment
- A key metric for this team will be patient satisfaction and the accuracy of the advice given
- Liaising with the clinical team to help with patient enquiries.
- Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360.
- To be able to work to a daily structure whilst also adaptable to change
- Being part of a vibrant team that puts the patient at the core of everything you do
- Be a part of the team that delivers the ADHD360 culture
Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events
About us
Due to increased demand and company expansion we are recruiting to increase our workforce.
ADHD 360 is the largest provider of ADHD services in Europe. Based administratively in Lincolnshire, ADHD 360 has a national footprint with clinics in many towns and cities as well as a remote clinical capability allowing for services nationwide. Recently awarded as the most dedicated ADHD diagnosis and Treatment Clinic 2023 by SME News, and with a Trust Pilot rating of 'excellent' and we are looking to expand our admin team
Job description
Job responsibilities
Key Responsibilities:
- Responding to Inbound enquiries from our existing patients by telephone, social media, email and Live-Chat
- Supporting our existing patients with their queries relating to their current treatment
- A key metric for this team will be patient satisfaction and the accuracy of the advice given
- Liaising with the clinical team to help with patient enquiries.
- Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360.
- To be able to work to a daily structure whilst also adaptable to change
- Being part of a vibrant team that puts the patient at the core of everything you do
- Be a part of the team that delivers the ADHD360 culture
- Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360
Essential Experience:
- Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
- Positive outlook and an ability to work well under pressure in a fast-paced environment
- Strong telephone capabilities to be compassionate and yet still task focused
- An ability to work on own initiative yet be a key part of a successful team
- Be a natural problem solver
- Positive outlook and an ability to work well under pressure
Hours will be between 9am - 7pm Mon - Fri and 9am - 4pm Saturdays (40 hour week)
Desirable Skills:
- Previous experience using Zendesk platform inclusive of Live Chat function would be advantageous
Additional Benefits:
- Competitive salary and benefits package
- Competitive pension scheme
- Access to blue light discount services
- Casual dress
- Support with CPD
- Free onsite parking
- Free use of our static caravan located in the Peak District providing respite, a chance to take time out or just to have a break in a super location!
Job Type: Full-time
Pay: £27,851.20 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: In person
Job description
Job responsibilities
Key Responsibilities:
- Responding to Inbound enquiries from our existing patients by telephone, social media, email and Live-Chat
- Supporting our existing patients with their queries relating to their current treatment
- A key metric for this team will be patient satisfaction and the accuracy of the advice given
- Liaising with the clinical team to help with patient enquiries.
- Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360.
- To be able to work to a daily structure whilst also adaptable to change
- Being part of a vibrant team that puts the patient at the core of everything you do
- Be a part of the team that delivers the ADHD360 culture
- Continuous Professional Development (CPD) is expected, and the post holder should expect to have responsibility for their learning whilst also engaging in CPD events provided by ADHD 360
Essential Experience:
- Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
- Positive outlook and an ability to work well under pressure in a fast-paced environment
- Strong telephone capabilities to be compassionate and yet still task focused
- An ability to work on own initiative yet be a key part of a successful team
- Be a natural problem solver
- Positive outlook and an ability to work well under pressure
Hours will be between 9am - 7pm Mon - Fri and 9am - 4pm Saturdays (40 hour week)
Desirable Skills:
- Previous experience using Zendesk platform inclusive of Live Chat function would be advantageous
Additional Benefits:
- Competitive salary and benefits package
- Competitive pension scheme
- Access to blue light discount services
- Casual dress
- Support with CPD
- Free onsite parking
- Free use of our static caravan located in the Peak District providing respite, a chance to take time out or just to have a break in a super location!
Job Type: Full-time
Pay: £27,851.20 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: In person
Person Specification
Qualifications
Essential
- Essential Experience:
- Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
- Positive outlook and an ability to work well under pressure in a fast-paced environment
- Strong telephone capabilities to be compassionate and yet still task focused
- An ability to work on own initiative yet be a key part of a successful team
- Be a natural problem solver
- Positive outlook and an ability to work well under pressure
- Hours will be between 9am - 7pm Mon - Fri and 9am - 4pm Saturdays (40 hour week)
Desirable
- Competencies:
- Desirable Skills:
- Previous experience using Zendesk platform inclusive of Live Chat function would be advantageous
- Integrity
- Dependability
- Attention to detail
- Confident
- Team player
- Resilience
Person Specification
Qualifications
Essential
- Essential Experience:
- Competent and confident with computers but not limited to MS Office, Outlook, Word, and Excel
- Positive outlook and an ability to work well under pressure in a fast-paced environment
- Strong telephone capabilities to be compassionate and yet still task focused
- An ability to work on own initiative yet be a key part of a successful team
- Be a natural problem solver
- Positive outlook and an ability to work well under pressure
- Hours will be between 9am - 7pm Mon - Fri and 9am - 4pm Saturdays (40 hour week)
Desirable
- Competencies:
- Desirable Skills:
- Previous experience using Zendesk platform inclusive of Live Chat function would be advantageous
- Integrity
- Dependability
- Attention to detail
- Confident
- Team player
- Resilience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
