Patient Care Navigator

Job summary

Alvie is the first digital health coaching service for people undergoing or recovering from treatment for cancer. We deliver risk-stratified, digitally enabled programmes of pre-rehabilitation to get people fit for surgery and cancer treatment and to sustain health improvements in the long term.

Onko programmes are:

Clinically effective proven reduction in post-operative complications by up to 50% and improved quality of life

Accessible improved access to health optimisation through a digital-first approach

Sticky 90% programme retention

To support the scaling of our company we are looking for an exceptional person to join our forward-thinking, multi-professional team as a Patient Pathway Coordinator.

Main duties of the job

We are looking for an enthusiastic person who has a wide range of administration experience within a healthcare setting. Confident, friendly and empathetic when talking with patients, excellent communication and interpersonal skills, highly organised and a passion for delivering excellent patient centered care.

You will be responsible for coordinating the patient journey. This includes being responsible for patient referrals, appointment booking and undertaking an initial call with the patient, explaining the programme benefits, structure and problem solving any issues they have.

This is a fully remote role, however you will build strong relationships virtually with our wonderful team. You will be using in-house systems, app technology and as part of your induction will receive specialist training and support on our remote programme.

You must feel comfortable adapting quickly and managing independently. You will have the opportunity to play a key role in shaping the future of the service and create opportunities for your own development as the service grows and develops.

About us

We are a start-up with everything that brings. You will need to be ready to deal with uncertainty and must feel comfortable adapting quickly and managing independently. You will have the opportunity to play a key role in shaping the future of Onko and create opportunities for your own development as we grow.

You will work with an amazing and passionate team

We offer a flexible working environment so you can work from wherever you work best, when you need to

25 days holiday (plus bank holidays) and 5 days unpaid leave (pro rata)

A competitive salary

Ongoing learning and support and access to an annual allowance to spend on developing your skills

Access to regular clinical supervision

Home working setup

Competitive pension benefits (up to 5% contributory)