Job responsibilities
Duties and Responsibilities
Organise own
workload and work unsupervised in a busy team. Maintain a high standard of work
and prioritise own workload according to the needs of the service, individual
needs including equality, diversity and social inclusion in all aspects of
work.
Take referrals,
including self-referrals into the service and work with patients to identify
the most appropriate tobacco dependency treatment pathway.
Identify and
engage with individuals and groups from target areas.
Support
individuals to make informed choices about their health and wellbeing and
support them in initiating and sustaining appropriate behavioural changes to
improve their health.
Record and report
activities and results.
Develop and
sustain tobacco dependency support and referrals into the Local Community
services.
Travel is
required within the designated service location, including occasional regional
travel.
The tobacco
dependency service will operate seven days each week.
This
post will be under the line management of the Project Lead supervised by the
Head of the Smokefree Durham Service. The role will be varied, challenging, and
rewarding as the services develop and change in response to the needs of our
clients and our Public Health Commissioners.
You
will be a motivated, passionate, organised, and proactive individual who
communicates well with a variety of people.
Key
Responsibilities:
Motivate, empower and enable clients to make
informed choices regarding their smoking addiction, and support in their
setting of realistic sustainable goals that lead to their quitting smoking
tobacco
Deliver evidence-based stop smoking
interventions, these may include: one to one clinics, drop ins, group sessions,
telephone, or on-line support, these should be in accordance with the NCSCT
Standard Treatment Programme.
Work with other professionals and agencies
to embed smoking cessation as part of routine client care.
Maximise the impact of smoking cessation on
health gains and reduce health inequalities.
Provide high quality, efficient and
cost-effective services throughout a diverse range of community and health
settings.
Provide a flexible, adaptable stop smoking
service that meets the needs of our clients including those who have mental
health conditions and/or problems with drugs or alcohol
Ensure all client and service records are
GDPR compliant, up to date, accurate and satisfies the ABL Health documentation
policies.
Successfully manage and maintain a caseload
of clients and use appropriate ICT systems to ensure continuity of care
Provide effective administration along our
client journeys in regard to client contact, appointment bookings,
confirmations or cancellations.
Identify opportunities to develop and improve services for your clients.
Assist in the organisation of the services
workload, ensuring effective communication with your colleagues
Attend stakeholder meetings as required.
Attend all relevant training, internal and
external to support the role.
Skills
and Competencies Required:
Understand smoking addiction and the impact
it has on peoples health
Trained (or willing to train) as an NCSCT
certified stop smoking practitioner
Positive and proactive outlook with the
ability to motivate, engage and support others to achieve the highest standards
and outcomes.
Highly organised with the ability to work to
deadlines and effectively manage a client caseload
To be flexible and adaptable in service
delivery; based on the needs of our clients and commissioners
Good communication skills: including active
listening, interviewing, written and verbal communication either face to face,
over the phone or across digital channels. With the ability to adapt the
message to fit the needs of the audience including clients, colleagues and
stakeholders, at all levels.
Build strong relationships; foster trust and
co-operation with clients, colleagues, partners, and community stakeholders
Demonstrable ability to achieve individual
and team targets
Quality driven; you deliver high standards
against quality standards and actively seek to improve them.
Be open and responsive to new ideas and
perspectives.
Take an active role contributing to our
helpful, professional and mutually supportive team dynamic
Confident using ICT equipment and
software, including Microsoft Outlook, Teams, Excel and Word and Client based
systems such as 1S4H
Due to the size of our County and the
limitations of the public transport systems we require postholder to have
independent travel arrangements.
Standard Information
Information Governance
Employees
of ABL Health must comply with the provisions of GDPR and the Data Protection
Act 2018. The postholder must not;
either during the course of their employment, or following
termination of their employment, disclose any information relating to service users or employees, or
of the lawful business practices, of the organisation.
The
postholder will be required, when and where appropriate to the role, to comply
with the processing of requests under the Freedom of Information Act 2000
The
postholder must comply with ABLs policies that protect the information assets
of the organisation from unauthorised disclosure, modification, destruction,
inappropriate access or use. The postholder will be responsible
for maintaining the clinical and/or corporate records that fall within the
remit of this role to the standards in ABLs records
management policies, and data quality
processes and standards.
Health & Safety
Compliance
with the Health & Safety at Work Act 1974 the postholder is required to
fulfil a proactive role towards the
management of risk in all of their actions. This entails the risk assessment of
all situations, the taking of
appropriate actions and reporting of all incidents, near misses and hazards,
and a statutory duty of care for their own personal
safety and that of others who may be affected by their acts or omissions.
Safeguarding is Everyones Business
ABL has a responsibility to ensure that all children /
young people and adults are adequately safeguarded and protected.
As a consequence, all ABLs employees, temporary staff and volunteers
are required to adhere to ABLs safeguarding policies / procedures in addition to local and national safeguarding
policies and to act upon any concerns
in accordance with them.
Smoke Free
ABL
is Smoke - Free. Smoking is not permitted on any of our premises or the
surrounding land including car parking facilities.
Training
The
postholder must attend any training that is identified as mandatory to their
role.
The
range of duties and responsibilities outlined above are indicative only and are
intended to give an overview of the range and type of duties that will be
allocated. They are subject to modification in the light of changing service
demands and the development requirements of the postholder.
Equality,
Diversity & Human Rights
It is the
responsibility of every person to act in ways to support equality and diversity
and to respect human rights, working within the spirit and detail of
legislation including the Equality Act 2010 and the Human Rights Act 1998. ABL
is an equal opportunities employer and aims to challenge discrimination,
promote equality and respect human rights.
