Job summary
We're looking for a Local Engagement Lead to join our clinic in Slough. This is a full-time role, working 40 hours per week and you will be expected to travel 4 days per week.
You will help us drive referrals in North West London and Surrey while maintaining relationships with existing referrers in the area.
You'll be highly visible within the community surrounding the OJV location, building strong relationships with local Opticians, GPs, Referral Management Centres, LOCs, and community groups. You will work to directly support the growth of referrals into the service, to deliver the referral numbers required in order to achieve business targets.
Main duties of the job
Working across your designated geographical area, you'll be responsible for delivering the referral volumes needed to meet the business targets for your Ophthalmology Joint Venture (OJV).
You'll actively promote Newmedica services and patient choice, ensuring strong visibility within the local community. Your deep understanding of the referral landscape will enable you to build and maintain effective relationships with Opticians, GPs, Referral Management Centres, LOCs, and other key stakeholders.
Acting as the main conduit between our Joint Venture Partners and the Newmedica marketing team, you'll provide valuable insights into local activity and competitor presence.
Additionally, you'll be involved in planning and organising events such as CPD sessions, optical fairs, and national seminars to further strengthen engagement and visibility.
About us
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here, we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.
Job description
Job responsibilities
ROLE SUMMARY
You will be highly visible within the community
surrounding the OJV location, prioritising practices shared with you from the
Service Engagement Manager and Operations Director in areas identified during
quarterly planning. In those areas you
will build local relationships promoting Newmedica services and patient choice
to deliver referral volumes.
You will quickly build strong and effective
working relationships with Opticians, GPs, Referral Management Centres, LOCs
and local community groups as well as have a solid and practical understanding
of the local referral community around the OJV service you support.
This will enable you to understand the local
referral process and its benefits to all parties and the patient, and how best
to proactively engage with the local referral community in order to support the
delivery of the referral numbers required to achieve the agreed sales and
profit plans for your OJV.
KEY RESPONSIBILITIES
Supporting the growth of OJV services:
- Responsible
for supporting the development and growth of referrals into Newmedica OJV
service in a designated geographical area to deliver the required referral
numbers to achieve business targets
-
To ensure there is the required mix of referrals for all services
available, including a high mix of cataract referrals in order to deliver
against the locally agreed business plans.
-
Work with Service
Engagement Manager and Ops Director to deliver the agreed engagement plan and
regularly report on number of visits taken place and quality of the visits
-
To clearly promote the benefits of the referral system and the services
available at Newmedica to local referrers and, where possible, the patient.
Other Responsibilities
-
Support the delivery of local events such as optical fairs, CPDs and
local events / meetings
-
Invest time to ensure your own personal development is integrated into
personal objectives/goals and that your personal development plan is both
challenging and reviewed on a regularly basis.
Job description
Job responsibilities
ROLE SUMMARY
You will be highly visible within the community
surrounding the OJV location, prioritising practices shared with you from the
Service Engagement Manager and Operations Director in areas identified during
quarterly planning. In those areas you
will build local relationships promoting Newmedica services and patient choice
to deliver referral volumes.
You will quickly build strong and effective
working relationships with Opticians, GPs, Referral Management Centres, LOCs
and local community groups as well as have a solid and practical understanding
of the local referral community around the OJV service you support.
This will enable you to understand the local
referral process and its benefits to all parties and the patient, and how best
to proactively engage with the local referral community in order to support the
delivery of the referral numbers required to achieve the agreed sales and
profit plans for your OJV.
KEY RESPONSIBILITIES
Supporting the growth of OJV services:
- Responsible
for supporting the development and growth of referrals into Newmedica OJV
service in a designated geographical area to deliver the required referral
numbers to achieve business targets
-
To ensure there is the required mix of referrals for all services
available, including a high mix of cataract referrals in order to deliver
against the locally agreed business plans.
-
Work with Service
Engagement Manager and Ops Director to deliver the agreed engagement plan and
regularly report on number of visits taken place and quality of the visits
-
To clearly promote the benefits of the referral system and the services
available at Newmedica to local referrers and, where possible, the patient.
Other Responsibilities
-
Support the delivery of local events such as optical fairs, CPDs and
local events / meetings
-
Invest time to ensure your own personal development is integrated into
personal objectives/goals and that your personal development plan is both
challenging and reviewed on a regularly basis.
Person Specification
Skills and knowledge
Essential
- Influencing and negotiation skills
- Ability to motivate, challenge and engage individuals and teams
- Strong verbal and written communicator, who is able to build strong trusting relationships internally and externally
- Strong organisational skills
- Self-starter who is comfortable working in a fast moving, results orientated organisation independently
- Able to effectively prioritise and execute things in a timely way and to deadlines
- Computer literate (including Word, PowerPoint, Excel)
- Able to present to small and larger groups
- Action planning skills
Qualifications
Essential
Experience
Essential
- Experience of promoting a service to multiple clients and on boarding new clients
- Experience of managing and maintaining relationships with existing clients and quickly building positive, robust relationships with new clients
- Experience of working within a clinical environment. Knowledge of NHS policy landscape and referral routes is desirable
- Experience of working in a healthcare services environment, preferably in optics or ophthalmology services
- Experience of developing and implementing plans to deliver targets and business growth
Person Specification
Skills and knowledge
Essential
- Influencing and negotiation skills
- Ability to motivate, challenge and engage individuals and teams
- Strong verbal and written communicator, who is able to build strong trusting relationships internally and externally
- Strong organisational skills
- Self-starter who is comfortable working in a fast moving, results orientated organisation independently
- Able to effectively prioritise and execute things in a timely way and to deadlines
- Computer literate (including Word, PowerPoint, Excel)
- Able to present to small and larger groups
- Action planning skills
Qualifications
Essential
Experience
Essential
- Experience of promoting a service to multiple clients and on boarding new clients
- Experience of managing and maintaining relationships with existing clients and quickly building positive, robust relationships with new clients
- Experience of working within a clinical environment. Knowledge of NHS policy landscape and referral routes is desirable
- Experience of working in a healthcare services environment, preferably in optics or ophthalmology services
- Experience of developing and implementing plans to deliver targets and business growth
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
