Job summary
You will provide safe, compassionate, and efficient patient portering services between the main reception area and the external theatre building for cataract surgery. This role is essential to ensuring a smooth patient journey through the surgical pathway, maintaining comfort, dignity, and reassurance throughout.
In addition, the successful candidate would support the theatre team moving clinical waste as required to the respective receptacles, movement of medical stores and other items as required to support the theatre team and patients.
Main duties of the job
Patient Transfer
- Accurately identify and escort patients from reception to the theatre building.
- Communicate any concerns promptly to the Theatre Manager or Lead of the Day.
- Escort patients back to reception following surgery and recovery.
- Assist patients with mobility needs, including wheelchairs and walking aids.
Patient Support
- Provide reassurance and emotional support, especially to anxious or visually impaired patients.
- Communicate clearly and respectfully to ensure patients feel safe and informed.
- Maintain patient confidentiality and dignity at all times.
Coordination & Communication
- Liaise with theatre staff, reception teams, and clinical colleagues to ensure smooth patient flow.
- Report any concerns regarding patient wellbeing or delays to the appropriate team.
About us
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostictestingand eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here, we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.
Job description
Job responsibilities
Job Purpose
To provide safe, compassionate, and efficient patient portering services between the main reception area and the external theatre building for cataract surgery. This role is essential to ensuring a smooth patient journey through the surgical pathway, maintaining comfort, dignity, and reassurance throughout.
Key Responsibilities
Patient Transfer
- Accurately identify and escort patients from reception to the theatre building in a timely and professional manner.
- Communicate any concerns promptly to the Theatre Manager or Lead of the Day.
- Escort patients back to reception following surgery and recovery.
- Assist patients with mobility needs, including wheelchairs and walking aids.
Patient Support
- Provide reassurance and emotional support, especially to anxious or visually impaired patients.
- Communicate clearly and respectfully, ensuring patients understand the process and feel safe.
- Maintain patient confidentiality and dignity at all times.
Coordination & Communication
- Liaise effectively with theatre staff, reception teams, and clinical colleagues to ensure smooth patient flow.
- Report any concerns regarding patient wellbeing or delays to the appropriate team.
Health & Safety
- Adhere to infection control procedures and ensure safe handling of patients.
- Be familiar with emergency procedures and respond appropriately to incidents.
General Duties
- Maintain accurate records of patient movements to ensure correct identification and tracking.
- Assist the theatre team with moving clinical waste bags and the clinical bin at the end of each day.
- Support the wider surgical team with non-clinical tasks as directed.
Job description
Job responsibilities
Job Purpose
To provide safe, compassionate, and efficient patient portering services between the main reception area and the external theatre building for cataract surgery. This role is essential to ensuring a smooth patient journey through the surgical pathway, maintaining comfort, dignity, and reassurance throughout.
Key Responsibilities
Patient Transfer
- Accurately identify and escort patients from reception to the theatre building in a timely and professional manner.
- Communicate any concerns promptly to the Theatre Manager or Lead of the Day.
- Escort patients back to reception following surgery and recovery.
- Assist patients with mobility needs, including wheelchairs and walking aids.
Patient Support
- Provide reassurance and emotional support, especially to anxious or visually impaired patients.
- Communicate clearly and respectfully, ensuring patients understand the process and feel safe.
- Maintain patient confidentiality and dignity at all times.
Coordination & Communication
- Liaise effectively with theatre staff, reception teams, and clinical colleagues to ensure smooth patient flow.
- Report any concerns regarding patient wellbeing or delays to the appropriate team.
Health & Safety
- Adhere to infection control procedures and ensure safe handling of patients.
- Be familiar with emergency procedures and respond appropriately to incidents.
General Duties
- Maintain accurate records of patient movements to ensure correct identification and tracking.
- Assist the theatre team with moving clinical waste bags and the clinical bin at the end of each day.
- Support the wider surgical team with non-clinical tasks as directed.
Person Specification
Qualifications
Essential
Skills and knowledge
Essential
- Friendly and approachable with excellent interpersonal skills
- Ability to work independently and collaboratively
- Physically capable of assisting with patient mobility
- Reliable, punctual, and professional
- Understanding of patient confidentiality and safeguarding principles
Experience
Essential
- Previous experience in a healthcare or patient-facing role
Person Specification
Qualifications
Essential
Skills and knowledge
Essential
- Friendly and approachable with excellent interpersonal skills
- Ability to work independently and collaboratively
- Physically capable of assisting with patient mobility
- Reliable, punctual, and professional
- Understanding of patient confidentiality and safeguarding principles
Experience
Essential
- Previous experience in a healthcare or patient-facing role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
