Job summary
Urgent Response Practitioner
Kernow Health CIC is seeking motivated and
clinically skilled practitioners to join our Integrated Urgent Care Service
(IUCS) in Cornwall. This role is ideal for clinicians who want to develop their
career through a structured progression pathway, starting with early triage and
clinical care navigation and moving into face-to-face urgent care and
specialist practice.
The Urgent Response Practitioner role is
suitable for Registered Paramedic or Nurses with 2 or more years experience in
urgent and emergency care.
As an Urgent Response Practitioner, you
will play a pivotal role in delivering timely, person-centred care, ensuring
patients receive the right care, in the right place, at the right time. You
will begin by focusing on telephone triage and clinical navigation, supporting
patients with urgent needs, and escalating where necessary. With ongoing
training and mentorship, you will progress into community-based face-to-face
assessments, managing cases such as falls, wound care, catheter issues, minor
ailments and end-of-life care, before advancing into specialist clinical areas.
Please note, the hours are variable and a minimum of 20 hours per week.
Main duties of the job
-
Early Triage & Care
Navigation: Undertake telephone triage using evidence-based models, identify
red flags, and escalate appropriately. Direct patients to suitable services, MIUs, GP surgeries, pharmacies, ED.
- Progressive Clinical
Development: Transition into face-to-face urgent care assessments in community
settings and manage urgent presentations to avoid unnecessary hospital
admissions. Deliver compassionate care for patients with complex needs,
including palliative care.
- Collaborative Working: Work
within a multidisciplinary team to ensure continuity and integration of care. Maintain
accurate clinical documentation and uphold safeguarding standards.
- Professional Growth: Engage in
structured training and mentorship aligned to the Kernow Health Competency
Framework. Progress through levels of triage, clinical assessment, and
specialist practice.
About us
Why Work With Us?
-
Competitive pay rates with
enhancements for unsocial hours.
- Access to training, CPD, and
funded modules to support career progression.
- Flexible shifts and portfolio
career opportunities.
- 6.6 weeks holiday entitlement pro rata, plus ability to buy and sell leave.
- Employee assistance schemes and
NHS pension benefits.
- Work in one of the most
beautiful parts of the UK.
Location: Primary base at Cudmore House,
Truro, with work across Cornwall.
Apply Today: Join Kernow Health CIC and be
part of a team committed to innovation, best practice, and excellent patient
care.
Please note, we reserve the right to close the advert early should there be a significantly high level of applications.
Job description
Job responsibilities
My role helps deliver patient care by
The Urgent Response Practitioner plays a key role in delivering timely, person-centred care within Cornwalls Integrated Urgent Care Services. Drawing on clinical experience as a nurse in acute care or as a registered paramedic, the role involves face-to-face assessment and management of patients with urgent needs such as falls, catheter issues, and end-of-life care.
Practitioners take full medical histories, identify red flags, and escalate concerns to senior clinicians when necessary. They also provide telephone triage, helping to care navigate patients to the most appropriate services including MIUs, GP surgeries, pharmacies, or emergency departments. This ensures patients receive the right care, in the right place, at the right time.
Working collaboratively within a multidisciplinary team, Urgent Response Practitioners enhance access, reduce unnecessary hospital admissions, and support continuity of care. Their ability to combine clinical expertise with responsive decision-making makes them a vital part of the urgent care system.
Key Duties and Responsibilities:
- Conduct face-to-face clinical assessments: Perform thorough evaluations of patients with urgent needs such as falls, catheter complications, and end-of-life care, using structured clinical approaches and professional judgement.
- Take full medical histories and identify red flags: Gather comprehensive patient histories and assess for signs of serious illness or deterioration, escalating appropriately to senior clinicians or emergency services.
- Deliver urgent care in community settings: Provide timely, hands-on care in patients homes or local environments, aiming to stabilise conditions and avoid unnecessary hospital admissions.
- Undertake telephone triage: Assess patients remotely, using clinical reasoning to determine urgency and guide next steps in care.
- Care navigates patients to appropriate services: Direct patients to suitable healthcare settings such as MIUs, pharmacies, GP surgeries, or EDs, ensuring safe and efficient use of resources.
- Work within defined scope of practice: Manage cases independently while recognising limitations and seeking support from senior clinicians when needed.
- Support end-of-life care delivery: Provide compassionate, clinically appropriate care aligned with patient wishes and palliative care principles.
- Manage catheter-related issues: Assess and resolve catheter complications, ensuring patient comfort, dignity, and prevention of further clinical issues.
- Collaborate with multidisciplinary teams: Communicate and coordinate with GPs, nurses, paramedics, and social care professionals to deliver integrated, person-centred care.
- Maintain accurate clinical documentation: Record assessments, decisions, and actions clearly and contemporaneously, in line with legal and organisational standards.
- Contribute to safeguarding processes: Identify and report concerns involving vulnerable patients, ensuring appropriate documentation and escalation in line with safeguarding protocols.
- Apply infection control and safety measures: Follow local and national guidelines to maintain a safe clinical environment during all patient interactions.
- Participate in service development and improvement: Provide feedback and contribute to the evolution of urgent care pathways, protocols, and operational processes.
- Engage in professional development: Undertake training, supervision, and reflective practice to maintain and enhance clinical competence and confidence.
- Support continuity and coordination of care: Ensure patients receive appropriate follow-up, handover, and referrals to maintain seamless care across services.
You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.
For more information on roles and responsibilities please find attached the job description and for further information on Job Role Competencies the framework is also attached.
Job description
Job responsibilities
My role helps deliver patient care by
The Urgent Response Practitioner plays a key role in delivering timely, person-centred care within Cornwalls Integrated Urgent Care Services. Drawing on clinical experience as a nurse in acute care or as a registered paramedic, the role involves face-to-face assessment and management of patients with urgent needs such as falls, catheter issues, and end-of-life care.
Practitioners take full medical histories, identify red flags, and escalate concerns to senior clinicians when necessary. They also provide telephone triage, helping to care navigate patients to the most appropriate services including MIUs, GP surgeries, pharmacies, or emergency departments. This ensures patients receive the right care, in the right place, at the right time.
Working collaboratively within a multidisciplinary team, Urgent Response Practitioners enhance access, reduce unnecessary hospital admissions, and support continuity of care. Their ability to combine clinical expertise with responsive decision-making makes them a vital part of the urgent care system.
Key Duties and Responsibilities:
- Conduct face-to-face clinical assessments: Perform thorough evaluations of patients with urgent needs such as falls, catheter complications, and end-of-life care, using structured clinical approaches and professional judgement.
- Take full medical histories and identify red flags: Gather comprehensive patient histories and assess for signs of serious illness or deterioration, escalating appropriately to senior clinicians or emergency services.
- Deliver urgent care in community settings: Provide timely, hands-on care in patients homes or local environments, aiming to stabilise conditions and avoid unnecessary hospital admissions.
- Undertake telephone triage: Assess patients remotely, using clinical reasoning to determine urgency and guide next steps in care.
- Care navigates patients to appropriate services: Direct patients to suitable healthcare settings such as MIUs, pharmacies, GP surgeries, or EDs, ensuring safe and efficient use of resources.
- Work within defined scope of practice: Manage cases independently while recognising limitations and seeking support from senior clinicians when needed.
- Support end-of-life care delivery: Provide compassionate, clinically appropriate care aligned with patient wishes and palliative care principles.
- Manage catheter-related issues: Assess and resolve catheter complications, ensuring patient comfort, dignity, and prevention of further clinical issues.
- Collaborate with multidisciplinary teams: Communicate and coordinate with GPs, nurses, paramedics, and social care professionals to deliver integrated, person-centred care.
- Maintain accurate clinical documentation: Record assessments, decisions, and actions clearly and contemporaneously, in line with legal and organisational standards.
- Contribute to safeguarding processes: Identify and report concerns involving vulnerable patients, ensuring appropriate documentation and escalation in line with safeguarding protocols.
- Apply infection control and safety measures: Follow local and national guidelines to maintain a safe clinical environment during all patient interactions.
- Participate in service development and improvement: Provide feedback and contribute to the evolution of urgent care pathways, protocols, and operational processes.
- Engage in professional development: Undertake training, supervision, and reflective practice to maintain and enhance clinical competence and confidence.
- Support continuity and coordination of care: Ensure patients receive appropriate follow-up, handover, and referrals to maintain seamless care across services.
You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.
For more information on roles and responsibilities please find attached the job description and for further information on Job Role Competencies the framework is also attached.
Person Specification
Qualifications
Essential
- Registered Paramedic with the HCPC or Registered Nurse with the NMC.
Desirable
- Educated to BSc degree level in a relevant subject with a First Class Achievement.
- 20 academic credits in level 7 study relevant to urgent care.
Experience
Essential
- Can demonstrate the ability to undertake clinical system assessments.
- Can demonstrate experience in working with acutely unwell patients and experience of either urgent or emergency care.
- Can demonstrate relevant experience of working with and supply of prescription only medications under legal exemptions and patient group directions.
Desirable
- Telephone triage experience
Person Specification
Qualifications
Essential
- Registered Paramedic with the HCPC or Registered Nurse with the NMC.
Desirable
- Educated to BSc degree level in a relevant subject with a First Class Achievement.
- 20 academic credits in level 7 study relevant to urgent care.
Experience
Essential
- Can demonstrate the ability to undertake clinical system assessments.
- Can demonstrate experience in working with acutely unwell patients and experience of either urgent or emergency care.
- Can demonstrate relevant experience of working with and supply of prescription only medications under legal exemptions and patient group directions.
Desirable
- Telephone triage experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
