Job summary
Fancy taking on a new challenge? We are recruiting for new roles to work with
our colleagues in Primary Care via Cornwall Training Hub. These roles will manage projects relating to
recruitment, retention, education and training.
Cornwall Training Hub, hosted by Kernow Health CIC provides
at scale support to General Practices in Cornwall and now expanding into wider community
health services. We have Project Manager
opportunities around specific innovations such as Community Pharmacy, Diabetes
Self-management Programmes and early career pathway development. You will be working closely with colleagues across
the wider health and care system to develop and deliver initiatives
collaboratively.
We are a fast-paced, innovative team, who are passionate
about making a difference locally. No
two days are the same and you will often be asked to respond quickly to
multiple demands. You will be either
internally or externally facing but will link closely with colleagues across
the Training Hub. You will be the central point of contact, working across
multiple businesses throughout the county with diverse needs and
challenges. While managing the projects
themselves, you will also need to bring stakeholders together and ensure their
competing needs are met. As well as a proven track record as a project manager,
you must have excellent influencing and negotiation skills and excel in
managing relationships.
Main duties of the job
Cornwall Primary Care Training Hub requires Project Managers across a range of delivery areas. There is more than one post available.
Delivery areas will include: ongoing co-ordination and development of diabetes self-management education; recruitment and retention for community pharmacy*; development of apprenticeships; early career development pathways.
The post-holder will be required to work autonomously to provide project management, coordination and organisation to ensure delivery of their relevant projects. You will bring stakeholders together to work towards a common purpose, requiring conflict management, negotiation and influencing skills.
We work most of the time from home, so you must be comfortable with working independently, but support is only a Teams Call away!You will also be required to attend face to face meetings or visit the local GP Practices or Pharmacists and we get together as a whole team once a month.
This is a great opportunity to make a difference and work in the wider primary care sector.Come and be part of our award winning team! The role is for 15-22.5 hours per week for a 12 month fixed term contract.
About us
Why Join Kernow Health CIC?
Kernow Health CIC is a local organisation, owned by General Practitioners, delivering a number of NHS contracts across Cornwall where profits are reinvested back into the company to support healthcare across Cornwall.
Working with us, you will benefit from:
- Employee benefit programme through Vivup!
- 6 weeks pro rata holiday entitlement (including bank holidays), with the ability to buy and sell annual leave.
- Being part of a local, agile and innovative team.
- Access to a great support network within a multi-professional team.
- Access to pension scheme, sickness, maternity and paternity pay.
- Access to training and continuous professional development through the Cornwall Training Hub.
Job description
Job responsibilities
Key Duties and Responsibilities:
- Responsible for day-to-day management of all allocated projects and programmes and tracking progress to support the programme leads.
- Provide project management and co-ordination for initiatives in line with agreed project outcomes.
- Organise, attend, and lead, team and project meetings as required and relevant to the delivery of allocated projects, either face to face or online.
- Record and share project updates with wider team and stakeholders, presenting findings at meetings as required.
- Support the training hub Programme and Education leads with project reporting, including relevant KPI data collection.
- Update and manage all allocated project paperwork allocated projects and programmes.
- Work with local stakeholders to develop appropriate career pathways and education and training offers, linking with the education team and the wider health and care system.
- Support the programme managers with programme finance, including admin related to purchase and sales orders.
- Analyse data to understand trends, challenges and potential opportunities within and track impact of programmes and projects.
- Act as the primary point of contact for stakeholders, ensuring effective communication and collaboration.
- Identify potential risks and issues developing mitigation strategies to ensure projects remain within timescales.
- Work in partnership with other stakeholders across the wider health and care system, towards developing a system wide solution that benefits all parties in the system.
- Develop deep understanding of stakeholder needs and challenges and incorporate appropriate solutions into projects as appropriate.
Diabetes and You
- Diabetes & You is Cornwall's QISMET approved diabetes structured self-management education programme, delivering courses to groups of people with Type 2 Diabetes via Educators who have undertaken a prescribed training programme with the Cornwall Primary Care Training Hub. The post-holder will be expected to oversee the onward delivery and development of the programme, ensuring that educators, course resources and delivery schedule maintain an excellent level of service and standards for people with Type 2 Diabetes
Pharmacy Recruitment and Retention
- This role will work with colleagues in the Community Pharmacy sector, supporting them with initiatives around recruitment and retention. It is a new area of work, so will involve building and managing relationships
General
- Actively contribute to the Organisations values and behaviours ensuring that relevant processes are open and transparent and encourage the confidence of staff, patients, partner organisations, the public and other agencies.
- Promote a positive organisational image.
- Promote own personal and others health, safety, and security, taking the appropriate action to report risk in accordance with policy.
- Ensure that equipment and resources are managed effectively to reduce waste and promote cost efficiency.
- Ensure the safe keeping and maintenance of equipment in accordance with policy, reporting defect or loss.
- Maintain personal development to meet the changing demands of the job, participate in an annual appraisal and appropriate training activities.
- Ensure compliance with all Kernow Health CIC statutory and mandatory training requirements, policies and protocols.
- Take appropriate responsibility to ensure that your objectives are aligned with the core team and organisational objectives.
- To demonstrate agility through adapting to the needs of the organisation by working flexibly in response to changing organisational requirements and priorities.
- You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.
Job description
Job responsibilities
Key Duties and Responsibilities:
- Responsible for day-to-day management of all allocated projects and programmes and tracking progress to support the programme leads.
- Provide project management and co-ordination for initiatives in line with agreed project outcomes.
- Organise, attend, and lead, team and project meetings as required and relevant to the delivery of allocated projects, either face to face or online.
- Record and share project updates with wider team and stakeholders, presenting findings at meetings as required.
- Support the training hub Programme and Education leads with project reporting, including relevant KPI data collection.
- Update and manage all allocated project paperwork allocated projects and programmes.
- Work with local stakeholders to develop appropriate career pathways and education and training offers, linking with the education team and the wider health and care system.
- Support the programme managers with programme finance, including admin related to purchase and sales orders.
- Analyse data to understand trends, challenges and potential opportunities within and track impact of programmes and projects.
- Act as the primary point of contact for stakeholders, ensuring effective communication and collaboration.
- Identify potential risks and issues developing mitigation strategies to ensure projects remain within timescales.
- Work in partnership with other stakeholders across the wider health and care system, towards developing a system wide solution that benefits all parties in the system.
- Develop deep understanding of stakeholder needs and challenges and incorporate appropriate solutions into projects as appropriate.
Diabetes and You
- Diabetes & You is Cornwall's QISMET approved diabetes structured self-management education programme, delivering courses to groups of people with Type 2 Diabetes via Educators who have undertaken a prescribed training programme with the Cornwall Primary Care Training Hub. The post-holder will be expected to oversee the onward delivery and development of the programme, ensuring that educators, course resources and delivery schedule maintain an excellent level of service and standards for people with Type 2 Diabetes
Pharmacy Recruitment and Retention
- This role will work with colleagues in the Community Pharmacy sector, supporting them with initiatives around recruitment and retention. It is a new area of work, so will involve building and managing relationships
General
- Actively contribute to the Organisations values and behaviours ensuring that relevant processes are open and transparent and encourage the confidence of staff, patients, partner organisations, the public and other agencies.
- Promote a positive organisational image.
- Promote own personal and others health, safety, and security, taking the appropriate action to report risk in accordance with policy.
- Ensure that equipment and resources are managed effectively to reduce waste and promote cost efficiency.
- Ensure the safe keeping and maintenance of equipment in accordance with policy, reporting defect or loss.
- Maintain personal development to meet the changing demands of the job, participate in an annual appraisal and appropriate training activities.
- Ensure compliance with all Kernow Health CIC statutory and mandatory training requirements, policies and protocols.
- Take appropriate responsibility to ensure that your objectives are aligned with the core team and organisational objectives.
- To demonstrate agility through adapting to the needs of the organisation by working flexibly in response to changing organisational requirements and priorities.
- You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.
Person Specification
Personal Qualities
Essential
- Willingness to learn and seek understanding when presented with new areas of work
- Adept at conflict resolution, looking for solutions when parties have competing requirements
- Natural collaborator and team contributor
- Honesty and openness
- Listening to instruction and tact and sensitivity when passing on information
- Taking ownership, a self starter with a can do attitude
- Flexible and adaptable especially when there are conflicting demands and responsibilities
- Innovative and creative
Experience
Essential
- Minimum of 2 years working in a similar setting that requires organisation and the ability to achieve tasks and meet deadlines (e.g. administration/project support).
- Previous experience of working in primary care or a healthcare setting
- Proven track record of planning, coordinating and supporting business processes or programmes
- Proven track record of working with multiple businesses/ departments and finding workable solutions to meet competing needs
- Successful development and monitoring of administrative procedures and processes
Desirable
- Previous experience of working in a community pharmacy setting
- Knowledge of or experience of working with Type 2 Diabetes
Other
Essential
- Unrestricted access to a motor vehicle in order to travel when required
- Willingness to undertake training as necessary to meet the requirements of the role
- Understanding of GDPR and data processing requirements and confidentiality.
Skills and Abilities
Essential
- Excellent organisation and time management skills and the ability to manage a demanding administrative workload
- Excellent interpersonal and communication skills both written and oral
- Ability to work on own, autonomously with access to support via multiple teams
- Ability to delegate and provide support to others within the team
- Able to use initiative, but seek guidance when appropriate
- Able to work through tasks logically and systematically with attention to detail
- Ability to deal with a wide range of tasks and meet competing deadlines
- Ability to maintain confidentiality
- Ability to work with people at all levels, establishing key contacts with partners and creating networks.
- Excellent IT ability and understanding of Microsoft applications
Qualifications
Essential
- Project management qualification, or equivalent experience
Person Specification
Personal Qualities
Essential
- Willingness to learn and seek understanding when presented with new areas of work
- Adept at conflict resolution, looking for solutions when parties have competing requirements
- Natural collaborator and team contributor
- Honesty and openness
- Listening to instruction and tact and sensitivity when passing on information
- Taking ownership, a self starter with a can do attitude
- Flexible and adaptable especially when there are conflicting demands and responsibilities
- Innovative and creative
Experience
Essential
- Minimum of 2 years working in a similar setting that requires organisation and the ability to achieve tasks and meet deadlines (e.g. administration/project support).
- Previous experience of working in primary care or a healthcare setting
- Proven track record of planning, coordinating and supporting business processes or programmes
- Proven track record of working with multiple businesses/ departments and finding workable solutions to meet competing needs
- Successful development and monitoring of administrative procedures and processes
Desirable
- Previous experience of working in a community pharmacy setting
- Knowledge of or experience of working with Type 2 Diabetes
Other
Essential
- Unrestricted access to a motor vehicle in order to travel when required
- Willingness to undertake training as necessary to meet the requirements of the role
- Understanding of GDPR and data processing requirements and confidentiality.
Skills and Abilities
Essential
- Excellent organisation and time management skills and the ability to manage a demanding administrative workload
- Excellent interpersonal and communication skills both written and oral
- Ability to work on own, autonomously with access to support via multiple teams
- Ability to delegate and provide support to others within the team
- Able to use initiative, but seek guidance when appropriate
- Able to work through tasks logically and systematically with attention to detail
- Ability to deal with a wide range of tasks and meet competing deadlines
- Ability to maintain confidentiality
- Ability to work with people at all levels, establishing key contacts with partners and creating networks.
- Excellent IT ability and understanding of Microsoft applications
Qualifications
Essential
- Project management qualification, or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
