Job summary
Ready to make an impact? Why not
consider joining us as a Practice Manager within Walsall Division of Modality
Partnership!
If you are an experienced leader
who enjoys driving change, developing high-performing teams, solving complex
operational challenges, and improving patient services, we want to hear from
you!
Apply now and join a team that
values Commitment, Accountability, Respect, and Excellence (CARE).
We are looking for a Practice
Manager to join our team at Pleck Health Centre on a full-time basis. This is
far more than a traditional management role. You will be a key member of the
Senior Leadership Team, providing strategic and operational leadership while
supporting the delivery of high-quality, safe, and effective primary care
services.
You will lead practice
operations, support staff development, oversee performance and compliance, and
work collaboratively with partners and stakeholders to deliver innovative
solutions that improve patient and staff experience.
If you are a proactive leader who
enjoys influencing positive change and making a meaningful difference to
healthcare services, this could be the role for you.
Why join
us?
- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays (pro rata)
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family-friendly policies
- Flexible working options
- Wellbeing support initiatives
Main duties of the job
This is a dynamic leadership,
operational, and people management role requiring excellent organisational,
communication, and stakeholder management skills. You will be responsible for
the day-to-day management of the practice, ensuring services are delivered
efficiently, safely, and in line with organisational objectives.
You will work closely with
partners, senior leaders, clinicians, and operational teams to implement
improvements, manage performance, and support the delivery of high-quality
patient care.
Key responsibilities include:
- Providing strategic and
operational leadership across the practice
- Managing and developing practice teams, team leaders, and administrative
staff
- Supporting workforce planning, recruitment, performance management and staff
development
- Leading the implementation of organisational projects, service improvements and operational initiatives
- Working with partners and stakeholders to achieve national and local quality,
performance and contractual standards
- Supporting compliance with Care Quality Commission, Integrated Care
Board and NHS England requirements
- Acting as the first point of contact for premises-related issues and ensuring
appropriate escalation and resolution
- Overseeing health and safety compliance and risk management within the
practice
- Supporting financial management, resource planning, and efficient use of
practice resources
- Building effective relationships with internal and external stakeholders to
improve services and patient outcomes
About us
Our Walsall practices are part of
Modality Partnership, one of the UK's largest GP super-partnerships, serving
over 500,000 patients with a workforce of more than 1,800 staff. We
continuously innovate to improve patient care and staff experience, embracing
new technologies, new ways of working, and scalable solutions that enhance
healthcare delivery.
In this role, you will play a
pivotal part in shaping and improving operational performance, supporting
service transformation, and helping to deliver strategic objectives across the
organisation. You will work in alignment with our CARE values of Commitment,
Accountability, Respect and Excellence, bringing them to life through your
leadership and decision-making.
Unlike many traditional management
positions, this role offers a unique opportunity to combine leadership,
operational management, service improvement, people development, and strategic
planning. You will develop a broad portfolio of skills while helping to create
sustainable improvements within Primary Care.
All employees have access to our
benefits scheme, NHS pension, and clear career development pathways. We value
diversity and are proud to be an Equal Opportunities Employer, committed to
fair treatment in line with the Equality Act 2010.
If you are looking for a
rewarding leadership role where your expertise, innovation, and commitment can
make a genuine difference, apply now and grow your career with us in Walsall
Division, Modality Partnership.
Job description
Job responsibilities
You should refer to the
supporting documents for a full Job Description outlining the core
responsibilities of the role.
You will thrive if you enjoy
leading people, implementing innovative solutions, analysing performance,
improving operational effectiveness, and influencing positive change across
healthcare services. This role offers the opportunity to work closely with
senior leaders and partners while helping shape the future delivery of primary
care services.
If you are seeking a challenging
and rewarding leadership role within a growing and supportive organisation,
we'd love to hear from you.
We reserve the right to close
this vacancy at any time during the advertising period.
Pre-employment
Requirements
- Vaccinations: Mandatory for
certain roles and there may be a delay to start dates where they are not
provided; we provide guidance and support to manage individual and
environmental risks.
- Right to work: Proof of UK working eligibility required at interview.
- References: Two references required, one of which must be your current/most
recent employer and reference checks must cover at least the past three years
of employment or training.
- Employment history: Please notify us of any employment gaps of 6 weeks or
more.
Job description
Job responsibilities
You should refer to the
supporting documents for a full Job Description outlining the core
responsibilities of the role.
You will thrive if you enjoy
leading people, implementing innovative solutions, analysing performance,
improving operational effectiveness, and influencing positive change across
healthcare services. This role offers the opportunity to work closely with
senior leaders and partners while helping shape the future delivery of primary
care services.
If you are seeking a challenging
and rewarding leadership role within a growing and supportive organisation,
we'd love to hear from you.
We reserve the right to close
this vacancy at any time during the advertising period.
Pre-employment
Requirements
- Vaccinations: Mandatory for
certain roles and there may be a delay to start dates where they are not
provided; we provide guidance and support to manage individual and
environmental risks.
- Right to work: Proof of UK working eligibility required at interview.
- References: Two references required, one of which must be your current/most
recent employer and reference checks must cover at least the past three years
of employment or training.
- Employment history: Please notify us of any employment gaps of 6 weeks or
more.
Person Specification
Skills
Essential
- Strong leadership and people management skills.
- Excellent communication skills, both written and verbal.
- Ability to motivate, develop, and manage high-performing teams.
- Strong stakeholder management and relationship-building skills.
- Excellent organisational and project management skills.
- Ability to manage multiple priorities and deliver outcomes to deadlines.
- Good financial awareness and resource management skills.
- Analytical and problem-solving skills with a focus on continuous improvement.
- Commitment to innovation and service transformation within healthcare.
Knowledge
Essential
- NVQ Level 4/5 qualification or equivalent management experience within General Practice or a healthcare setting.
- Understanding of how the role contributes to the wider healthcare system and multidisciplinary teams.
- Knowledge of performance management, recruitment, employee relations, and sickness absence management.
- Understanding of key managerial policies, procedures, and employment legislation.
- Knowledge of General Data Protection Regulations (GDPR) and information governance requirements.
- Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
- Proficiency in the use of clinical systems and healthcare technologies.
- Understanding of CQC, ICB, NHS England, and wider healthcare regulatory requirements.
Personal Qualities
Essential
- Professional, proactive, and self-motivated.
- Resilient and able to work effectively under pressure.
- Strong commitment to patient-centred care and service excellence
- Ability to manage difficult situations and challenging conversations professionally.
- Collaborative leadership style with a focus on team development.
- Flexible and adaptable to changing priorities and organisational needs.
- Positive attitude towards learning, development, and continuous improvement.
- Strong interpersonal skills with the ability to influence and engage others effectively.
Person Specification
Skills
Essential
- Strong leadership and people management skills.
- Excellent communication skills, both written and verbal.
- Ability to motivate, develop, and manage high-performing teams.
- Strong stakeholder management and relationship-building skills.
- Excellent organisational and project management skills.
- Ability to manage multiple priorities and deliver outcomes to deadlines.
- Good financial awareness and resource management skills.
- Analytical and problem-solving skills with a focus on continuous improvement.
- Commitment to innovation and service transformation within healthcare.
Knowledge
Essential
- NVQ Level 4/5 qualification or equivalent management experience within General Practice or a healthcare setting.
- Understanding of how the role contributes to the wider healthcare system and multidisciplinary teams.
- Knowledge of performance management, recruitment, employee relations, and sickness absence management.
- Understanding of key managerial policies, procedures, and employment legislation.
- Knowledge of General Data Protection Regulations (GDPR) and information governance requirements.
- Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
- Proficiency in the use of clinical systems and healthcare technologies.
- Understanding of CQC, ICB, NHS England, and wider healthcare regulatory requirements.
Personal Qualities
Essential
- Professional, proactive, and self-motivated.
- Resilient and able to work effectively under pressure.
- Strong commitment to patient-centred care and service excellence
- Ability to manage difficult situations and challenging conversations professionally.
- Collaborative leadership style with a focus on team development.
- Flexible and adaptable to changing priorities and organisational needs.
- Positive attitude towards learning, development, and continuous improvement.
- Strong interpersonal skills with the ability to influence and engage others effectively.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
