Job summary
We have an exciting opportunity within ourLeicestershire & Rutland Sexual Health Hub for an experienced and enthusiastic administrator to join our friendly and welcoming team!
As part of your role as an administrator, you will assist with the provision of the Sexual Health Hub and contribute to the effective running of the clinics through the delivery of administrative tasks.
In the role you will directly support the service by maintaining administrative systems and procedures including reception duties, back-office support including minute taking, manage incoming calls from to the Single Point of Access (SPA) and action as required and through direct patient contact.
You will be proficient in the use of computerised systems for booking and tracking all types of patient appointments and patient electronic records, ensuring this function is co-ordinated and updated accurately and in a timely manner and will work in conjunction with the clinical, non-clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored.
This is an 18.5 hour role, flexibility is required for this role to cover the clinic's opening times over weekends and evenings, including 1 Saturday.
This role may close earlier due to receiving a high number of applicants.
Main duties of the job
Responsibilities will include:
- Reception desk duties including greeting and registering patients, booking appointments and handling general enquires from patients, other healthcare professionals and the public where appropriate
- Use the Lilie patient management system to book, register and track patients through the service
- To ensure telephone enquiries from the SPA are dealt with in a polite and courteous manner
- To work in line with HCRG Care Groups organisational values and behaviours framework, in addition to maintaining our local and regional guidelines
- Maintain a safe environment for patients, staff and visitors
- To participate in service developments for the administrative team and support clinical teams where required
- To support the Administration Team Lead in the day-to-day operational functions of the Sexual Health Hub and undertake any office duties to ensure the efficiency of the administrative service is maintained at all times
A full list of responsibilities can be found in the attached job description.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job description
Job responsibilities
The Ideal Candidate will have / will be:
- Educated to GCSE level or equivalent in Maths and English
- Able to work collaboratively with others and form good working relationships
- Mature and professional approach to Sexual Health issues when dealing with patients
- Able to organise and prioritise own workload
- Able to communicate effectively and in an appropriate manner with individuals and groups at all levels
- Ability to multitask
- Open and honest
- Demonstrate a sound knowledge of administration/reception roles
- Experience of working as part of a multi-disciplinary team
- Full UK driving licence and access to a car
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
Other Requirement:
Must be flexible in regard to evenings and weekends in accordance with the needs of the service including clinic outreach and spoke venues, and the ability to travel across the localities.
While not essential, it is desirable to have experience working with SexualHealth Services or other health settings such as GP surgery and to have experience of using the Electronic Patient Records.
Package Description
As an Administrator youll be part of our valued team based at ourLeicestershire & RutlandSexual Health Hub.You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £23,875.00 - £24,465.00 dependent on experience, pro rota with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Job description
Job responsibilities
The Ideal Candidate will have / will be:
- Educated to GCSE level or equivalent in Maths and English
- Able to work collaboratively with others and form good working relationships
- Mature and professional approach to Sexual Health issues when dealing with patients
- Able to organise and prioritise own workload
- Able to communicate effectively and in an appropriate manner with individuals and groups at all levels
- Ability to multitask
- Open and honest
- Demonstrate a sound knowledge of administration/reception roles
- Experience of working as part of a multi-disciplinary team
- Full UK driving licence and access to a car
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
Other Requirement:
Must be flexible in regard to evenings and weekends in accordance with the needs of the service including clinic outreach and spoke venues, and the ability to travel across the localities.
While not essential, it is desirable to have experience working with SexualHealth Services or other health settings such as GP surgery and to have experience of using the Electronic Patient Records.
Package Description
As an Administrator youll be part of our valued team based at ourLeicestershire & RutlandSexual Health Hub.You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £23,875.00 - £24,465.00 dependent on experience, pro rota with access to our group pension
- Free tea, coffeeand milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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