Primary Integrated Community Services

Out of Hospital Administrator

This job is now closed

Job summary

ABOUT THE ROLE

The Out of Hospital team provides administrative support to patients that are registered to both community gynaecology and chronic pain/chronic fatigue syndrome/ME services. The successful candidate will join an established team of administrators supporting a range of duties that include appointment booking, clinic outcomes, telephone calls tasks and email enquiries. The successful candidate will be required to:

Provide day to day effective and efficient administration support.
Be able to work to deadlines and prioritise workload
Maintain a high level of confidentiality
Talk to patients/clients in a positive and friendly manner and deal with their queries
Deal with administrative duties in a timely and efficient manner

Main duties of the job

KEY RESPONSIBILITIES

Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately.
Accurate data entry and processing using SystmOne and other databases
Flexibility in approach to work tasks, able to prioritise a busy workload

KEY REQUIREMENTS

Able to establish and maintain positive relationships with colleagues, patients, and contractors
Excellent verbal and written communication skills
Be flexible and adaptable to changing requirements of the service

About us

PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.

Benefits of working for PICS

We offer a comprehensive package which includes:

NHS Pension 2015 Scheme (subject to eligibility)
Alternative government-based scheme (subject to eligibility)
Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service, starting 35 days pro rata (inc bank holidays)
Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
Working in a multi-disciplinary team with support from a wide variety of professionals
A flexible approach to a work-life balance
Cycle to work scheme (subject to eligibility)
Access to Blue Light Card scheme
All staff events and conferences
Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
Free parking across many sites
Personalised induction into the company and job role

Date posted

17 December 2024

Pay scheme

Other

Salary

£23,615 a year

Contract

Fixed term

Duration

7 months

Working pattern

Full-time

Reference number

E0220-24-0020OOH

Job locations

P I C S Ltd

Nottingham Business Park

Nottingham

NG8 6PY

Job description

Job responsibilities

KEY RESPONSIBILITIES

MAIN DUTIES:

Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately.
Accurate data entry and processing using SystmOne and other databases.
Working to ensure high levels of confidentiality and information governance in your work
Effective communication with clinical and administration teams
Providing cover for colleagues
Achieve set targets and Key Performance Indicators
Occasional travel to clinics and face to face customer contact
Flexibility in approach to work tasks, able to prioritise a busy workload.
Complete relevant training and participate in team meetings

GENERAL ROLE REQUIREMENTS:

Able to establish and maintain positive relationships with colleagues, patients, and contractors
Ability to deal calmly with patients in distress or who exhibit challenging behaviour
Ability to communicate clearly by telephone, email, and letter
Ability to recognise when someone is having difficulty understanding or communicating and respond appropriately
Excellent verbal and written communication skills
Able to work with confidential information and understand when consent has to be gained to discuss confidential information
Ability to make judgements on issues and when to refer onto more senior staff or Clinicians
Ability to plan and organise your own work
Be flexible and adaptable to changing requirements
Able to process data securely in line with data protection regulations
To follow PICS policies and procedures

Job description

Job responsibilities

KEY RESPONSIBILITIES

MAIN DUTIES:

Working as part of a busy team, process telephone requests for appointments, visits, and telephone consultations accurately and appropriately.
Accurate data entry and processing using SystmOne and other databases.
Working to ensure high levels of confidentiality and information governance in your work
Effective communication with clinical and administration teams
Providing cover for colleagues
Achieve set targets and Key Performance Indicators
Occasional travel to clinics and face to face customer contact
Flexibility in approach to work tasks, able to prioritise a busy workload.
Complete relevant training and participate in team meetings

GENERAL ROLE REQUIREMENTS:

Able to establish and maintain positive relationships with colleagues, patients, and contractors
Ability to deal calmly with patients in distress or who exhibit challenging behaviour
Ability to communicate clearly by telephone, email, and letter
Ability to recognise when someone is having difficulty understanding or communicating and respond appropriately
Excellent verbal and written communication skills
Able to work with confidential information and understand when consent has to be gained to discuss confidential information
Ability to make judgements on issues and when to refer onto more senior staff or Clinicians
Ability to plan and organise your own work
Be flexible and adaptable to changing requirements
Able to process data securely in line with data protection regulations
To follow PICS policies and procedures

Person Specification

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and Skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Person Specification

Experience

Essential

Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Knowledge and Skills

Essential

Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

Essential

Please provide details for why you would be a great fit for this role and why you have decided to apply.

Qualifications

Essential

Please provide details of your CPD, using examples where necessary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services

Address

P I C S Ltd

Nottingham Business Park

Nottingham

NG8 6PY

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Integrated Community Services

Address

P I C S Ltd

Nottingham Business Park

Nottingham

NG8 6PY

Employer's website

http://picsnhs.org.uk/ (Opens in a new tab)