SARC Patient Crisis Worker - 0 hrs Sussex

Job description

Job responsibilities

About the Role:

Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities. The SPCW will undergo training to fulfil the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC).

Location: Sussex SARC, and additional locations through the South East

Retainer rates from £35.21 to £49.66 (day and shift dependent); attendance payment £48.03; hourly rate IF called out for a case £16.01 (over 3 hours)

Bank - Zero Hours

Shift Pattern: 24/7; 365 days per year

Shift hours:

Shift hours:

8 pm to 8am Monday to Friday

8pm to 9am Friday into Saturday

9am to 5pm Saturday and Sunday

5pm to 1am Saturday and Sunday

1am to 9am Saturday into Sunday

1am to 9am Sunday into Monday

Key Responsibilities will include:

The SARC Patient Crisis Worker (SPCW) will be responsible for providing telephone information and support to patients and their families, managing the administration and coordination of visits by adults, children, and families, including supporting the patient on their journey through the examination, and assisting with the use of the colposcope during the examination procedure.

The role also involves delivering advocacy support to patients and their families, ensuring a compassionate and patient-centred approach, while maintaining high standards through Anti-Contamination processes and measures. In addition, the SPCW will work closely with the SARC Manager to recruit and train zero-hour SPCW, support outreach programs to raise awareness of SARC services, and assist in achieving and maintaining UKAS accreditation for the service. Support the implementation and ongoing deliver of ISO 15189 and the FSR Code of Practice.

These activities include:

* Training and competency assessing new SPCW in forensic cleaning.

* Book in forensic consumables ensuring acceptance testing and inventory management is complete.

* Assist with DNA Environmental Monitoring where applicable

* Auditing anti-contamination processes

* Understanding contamination risks associated with the activities undertaken as part of their role.

The SPCW will also oversee the continued support of patients following their initial visit to the SARC.

This includes conducting follow-up calls, regular check-ins, and coordinating onward referrals, such as housing support, as part of a six-week patient case management program. The SPCW will offer sensitive and non-judgmental support, empowering service users to regain control, rebuild their self-esteem, and progress positively in their recovery journey.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.

At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Company benefits

Person Specification

Qualifications

Essential

• Good IT skills.
• Experience working in a supportive or customer focused environment.
• Knowledge and understanding confidentiality.
• Experience completing administrative duties.
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mountain Healthcare Ltd

Address

Crawley

RH11 7DH

United Kingdom

Employer's website

https://www.mountainhealthcare.co.uk/ (Opens in a new tab)