Job summary
Join Our Team as a Receptionist (Patient Navigator) at Whitehouse Surgery!
Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm when managing multiple phone calls each day? If so, wed love to hear from you!
Main duties of the job
What Were Looking For
- A confident communicator with a friendly, patient, and professional attitude.
- Someone who can handle a fast-paced, demanding environment with ease.
- Prior experience in healthcare or administrative roles is desirable, but not essential.
- Full training will be provided.
This is a permanent contract.
Full-time (40 hours/week) and part-time can be considered. Availability to cover shifts will be discussed with the line managers during the interview.
About us
At OneMedical Group, we believe there's a better way to care for communities.
Founded in 2004 as a family-run organisation, our purpose is powerful: to provide a healthier future for all. Guided by our core values; People First, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep-rooted dedication to reducing health inequalities.
We have two different arms within our organisation OneMedical Property (Healthcare Property Developer) and OneMedicare (NHS Care Delivery), with all teams united by our shared purpose and collaborative spirit. We value the diversity of skills and perspectives within our organisation, knowing that its through learning from one another and working together that we can truly make a difference.
Our co-founders, Rachel and her father, Michael, started the organisation with a shared vision to support and strengthen community healthcare. Today, Rachel leads as CEO, with family values still central to how we work. We are inspired by the ethos of the traditional family doctor: someone personal, consistent and trusted within the community. We are committed to NHS principles and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes.
Job description
Job responsibilities
Were looking for a Receptionist (Patient Navigator) to join our welcoming administrative team at Whitehouse Surgery. The successful candidate will ideally have prior experience within a GP practice, and will be a confident communicator with a friendly and welcoming nature.
Key Responsibilities - Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
What Youll Bring - Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Please note: Applicants must have the right to work in the UK at the time of their application. Unfortunately, we are unable to offer sponsorship for this position.
System used: SystemOne
Location: MK8 1EQ
About Whitehouse Surgery
Whitehouse Surgery is a modern, purpose-built health centre serving all Milton Keynes residents. Conveniently located on the V4 between the H3 and H4, with ample parking, we are rated Good by the CQC. As part of the OneMK Primary Care Network, we deliver high-quality, patient-centred care through our multidisciplinary team of GPs, nurses, pharmacists, social prescribers, mental health workers, and dedicated administrative staff.
Why join us?
Our Benefits;
- NHS Pension with 20.6% Employer Contribution
- 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Paternity & Adoption pay
- Participation in OMGs refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job description
Job responsibilities
Were looking for a Receptionist (Patient Navigator) to join our welcoming administrative team at Whitehouse Surgery. The successful candidate will ideally have prior experience within a GP practice, and will be a confident communicator with a friendly and welcoming nature.
Key Responsibilities - Welcoming patients and visitors, managing check-ins, and providing appointment information.
- Answering phone calls and handling patient inquiries with empathy and professionalism.
- Scheduling and managing appointments using our system.
- Processing prescription requests from patients and pharmacies.
- Handling patient queries in person, over the phone, and via email.
- Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
- Keeping the reception area tidy and ensuring smooth handovers for colleagues.
- Completing administrative tasks such as patient registrations and updates.
What Youll Bring - Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
- Prior experience in a healthcare or administrative role is desirable but not essential.
Please note: Applicants must have the right to work in the UK at the time of their application. Unfortunately, we are unable to offer sponsorship for this position.
System used: SystemOne
Location: MK8 1EQ
About Whitehouse Surgery
Whitehouse Surgery is a modern, purpose-built health centre serving all Milton Keynes residents. Conveniently located on the V4 between the H3 and H4, with ample parking, we are rated Good by the CQC. As part of the OneMK Primary Care Network, we deliver high-quality, patient-centred care through our multidisciplinary team of GPs, nurses, pharmacists, social prescribers, mental health workers, and dedicated administrative staff.
Why join us?
Our Benefits;
- NHS Pension with 20.6% Employer Contribution
- 33 days annual leave (including Bank Holidays) (pro-rata, if part-time)
- Extra days leave for work anniversary each year
- Enhanced Maternity, Paternity & Adoption pay
- Participation in OMGs refer a friend scheme
- 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
- Eye care scheme free eye test plus a contribution towards glasses
- Cycle to work scheme
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification
Experience
Desirable
- Prior experience in a healthcare or administrative role is desirable but not essential.
Knowledge and Skills
Essential
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
Person Specification
Experience
Desirable
- Prior experience in a healthcare or administrative role is desirable but not essential.
Knowledge and Skills
Essential
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Attention to detail and a high level of accuracy in handling patient information.
- Confidence in using IT systems and basic office software.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
