Head of Operations

Job description

Job responsibilities

Operational

• Provide management across designated clinical and non-clinical services
• Lead business continuity and risk management planning
• Develop new and existing service operations to improve efficiency and resilience
• Drive and manage change initiatives within operational planning, including core operations, workforce planning and development, and broader service improvement activities
• Identify and deliver efficiency savings and productivity improvements
• Provide direct support to the Operations Management team in delivering YHNs services, overseeing people management processes and ensuring service requirements are met

Quality & Patient Safety

• Ensure compliance with Care Quality Commission (CQC) standards
• Ensure services run safely, efficiently, and in line with agreed standards
• Promote a culture of continuous quality improvement and patient safety
• Oversee incident reporting, investigations, and learning processes
• Manage complaints and reporting
• Support clinical governance frameworks

Team Leadership & Development

• Lead, manage, and develop operational teams and service managers
• Ensure effective communication, 1-2-1s, appraisals, and development pathways
• Support workforce planning and recruitment
• Drive staff engagement and performance management

Strategic Management

• Contribute to organisational strategy and transformation programmes
• Adopt a strategic approach to the development and management of patient services
• Identify opportunities to improve workflows and efficiency through better use of clinical systems
• Develop and maintain effective communication both within member practice, across the PCN and with relevant outside agencies (ICB, NHSE, Hospital Trusts etc.)

Person Specification

Experience

Essential

• Significant senior operational management experience.
• Experience of performance management including appraisal writing, absence management, staff development and employee relations procedures.
• Experience of working with and engaging multiple stakeholders.

Desirable

• Experience with service transformation and change management.
• Experience of working with GP practices.
• Understanding of primary care and extended access provision.
• Knowledge of the NHS/Healthcare environment.

Skills

Essential

• Aptitude in problem solving and decision making.
• Excellent communication and stakeholder engagement skills.
• Effective time management skills.
• Strong leadership and people management skills.
• Strong influencing and negotiation skills.
• Good interpersonal skills.

Qualifications

Essential

• Degree or equivalent experience.

Other requirements

Essential

• Ability to travel between sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Yorkshire Health Network

Address

Priority House

Grove Park Court

Harrogate

North Yorkshire

HG1 4DP

United Kingdom

Employer's website

http://www.yorkshirehealthnetwork.co.uk/ (Opens in a new tab)