Clinical Team Lead

Job description

Job responsibilities

The Clinical Coaching Team Lead will be responsible for overseeing and supporting the Clinical Coaches in delivering HN's AI-guided Clinical Coaching service. The role involves leadership, mentorship, and ensuring the highest quality of patient care. The Team Lead will also play a key role in team development, stakeholder engagement, and operational excellence to ensure the service delivers measurable improvements in population health.

Principal Accountabilities

Leadership & Team Management

• Oversee and ensure that clinical coaching is delivered to a high standard, ensuring safe, effective, and patient-centred care.

• Act as the first point of escalation for team challenges and patient-related concerns.

• Assist in recruiting, onboarding, and retaining a team of skilled, compassionate Clinical Coaches.

• Provide mentorship and leadership to the coaching team, supporting their clinical development, professional growth, and wellbeing.

• Lead 1 to 1s, mid-year reviews, and appraisals, using data and feedback to drive performance, accountability, and support.

• Promote a psychologically safe, inclusive team culture built on collaboration, communication, and shared learning.

• Balance high standards with kindness and compassionembedding a leadership style that supports both performance and retention.

• Ensure compliance with organisational policies, procedures, and professional guidelines.

Clinical Coaching & Patient Engagement

• Collaborate with the team in identifying and engaging eligible patients for the service, ensuring timely support and equity of access.

• Provide direct coaching support where required, modelling high-quality, personalised interactions.

• Support the development and delivery of effective care plans tailored to individual goals, needs, and barriers.

• Promote proactive health coaching strategies and patient self-management to reduce unplanned care.

• Champion culturally competent, inclusive coaching approachessupporting accessibility for patients with language, literacy, or confidence barriers.

• Ensure clinical coaching consistently aligns with service goals while maintaining person-centred, compassionate care.

Operational Excellence & Service Delivery

• Monitor and report on team performance and delivery using dashboards and KPIs, taking action where needed to stay on track.

• Ensure caseloads and patient flow are managed proactively, supporting team productivity and coaching impact.

• Use structured data (e.g. risk scores, assessments, digital tools) to prioritise and guide coaching efforts.

• Identify risks, bottlenecks, or service gaps, and propose improvements that enhance quality, safety, and efficiency.

• Collaborate with internal teams to continuously improve workflows, documentation, exclusions, and onboarding processes.

• Facilitate structured team meetings, reflective case reviews, and shared learning opportunities to embed continuous improvement.

• Support implementation of dynamic tools and features (e.g. clinical co-pilots, patient stratification) to deliver scalable, impactful care.

• Champion the use of clinical data, case studies, and patient feedback to understand real-world impact and drive quality improvement.

• Actively contribute to the Clinical Impact Forum, sharing team insights and learning to identify best practices, influence day-to-day delivery, and drive tangible service improvements that enhance quality, impact, and consistency.

Stakeholder & Relationship Management

• Serve as the main liaison between the clinical coaching team and key stakeholders, including primary care, ICB leads, social care, and the voluntary sector.

• Represent the service in operational meetings, quality forums, and wider partnership discussions.

• Advocate for the alignment of coaching delivery with evolving system priorities and health inequalities agendas.

• Bring forward team insight to shape service development and ensure the model remains fit for purpose.

• Contribute to expansion plans by supporting new area onboarding, training, and adaptation of delivery models where needed.

Work in a Fast-Moving, Agile Environment

• Embrace a start-up culture, working flexibly, proactively, and collaboratively to improve care delivery in real time.

• Support the ongoing evolution of the clinical coaching model based on patient feedback, team insight, and service performance data.

• Lead with a builders mindset: ready to test, refine, and grow a pioneering model of care.

• Thrive in ambiguity and change, helping the team stay focused and motivated as we scale and iterate.

• Bring curiosity, creativity, and solution-focused thinking to new challenges, balancing innovation with clinical integrity.

Key Performance Indicators (KPIs)

• Team Performance: Achievement of enrolment, contact, and delivery targets.

• Patient Impact: Evidence of reduced unplanned and urgent care use (e.g. A+E, GP).

• Patient Satisfaction: Positive feedback via EQ5D, PAM-13, NPS, and patient stories.

• Service Improvement: Demonstrated learning, development, or adaptation based on performance and feedback data.

Person Specification

Experience

Essential

• Leadership & Mentorship: Experience leading a clinical team or coaching colleagues.
• Coaching & Communication: Strong motivational interviewing, coaching, and engagement skills.
• Patient-Centred Care: Commitment to personalised care and shared decision-making.
• Diversity & Inclusion: Ability to support patients and staff from diverse backgrounds, including non-English speakers.
• Operational Insight: Understanding of healthcare service delivery, performance monitoring, and quality improvement.
• Digital Competency: Ability to use clinical systems, Microsoft Office, and telehealth platforms.

Desirable

• Experience working with patients with long-term conditions and complex healthcare needs.
• Knowledge of local healthcare, social care, and voluntary sector services.
• Additional language skills to support diverse patient populations.

Qualifications

Essential

• Professional Registration: NMC, HCPC, or equivalent registration (or eligibility).

Desirable

• Qualification or Training in Leadership/Management
• Formal training in coaching or motivational interviewing (or willingness to undertake training).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Health Navigator Ltd

Address

76-78

Portland Place

London

W1B 1NT

Employer's website

https://www.health-navigator.co.uk/ (Opens in a new tab)