Job summary
The System Coordination Centre (SCC) Manager is responsible for leadership oversight, management, and delivery of the System Coordination Centre function in line with National requirements for BSW ICB and the BSW System.The SCC Manager takes responsibility for direct management of the SCC team accountable for day-to-day work, and development and integration of the System Coordination Centre into the BSW system.This role will be office based minimum of 3 days per week.
Main duties of the job
The role is designed to deliver a consistent operational resilience response using a combination of subject matter expertise and technical skills. The manager must utilise national data sets to inform surveillance, decision making and risk management specifically, the System Coordination Centre will have systems and process in place to monitor and respond to the nationally agreed target metrics to support decision making.
Previous applicants need not apply
About us
If you are offered employment with us, you will have the opportunity to join a friendly, quality focused and dynamic team that is supportive and cares about your working experience and your wellbeing.
BSW ICB have adopted agile working so this means the successful applicant will predominately be working from home but may be requested to work in any one of the ICB's office bases across BaNES, Swindon and Wiltshire. You will also have a contractual base within the BSW ICB office where your team is based.
Benefits BSW ICB offer include:
NHS Pension Scheme
Generous NHS annual leave entitlements commencing at 27 days per year rising to 33 days per year, pro rata, plus bank holidays
Flexible working
Modern IT equipment and an in-house IT help facility
Colleague wellbeing support through a Staff Support Service and a wealth of wellbeing guidance and offers
Colleague engagement forums and events
Financial wellbeing guidance and benefits (including NHS staff offers, health service discounts, cycle scheme, car lease scheme, money helper service)
Opportunities for learning through training and continuous development
Opportunity to buy additional annual leave
Job description
Job responsibilities
The role supports the urgent emergency care elements across the system in driving operational balance, shared risk, and guide transformation to improve performance and patient outcomes across the system.The role supports the business in driving transformation as well as value for money and equity in planning, commissioning, and service.This role will involve chairing system escalation calls, providing recommendations and gaining assurance over actions to mitigate operational pressure.Lead and support the development of the system coordination centre and you will bring experience and knowledge of aspect of operational resilience and system flow; ensuring all policies, procedures and escalations points are adhered to.Where the SCC lead has a clinical registration, they will ensure clinical oversight of the function and decision making.Specific tasks for the SCC Manager will include but not be limited to:Providing direction and line management to operational colleagues in the System Co-ordination Centre Team on a day-to-day basis.Attending and chairing necessary meetings, resourcing appropriately to support or lead project work.Providing appropriate reports and updates as required for both operational and transformational meetings, using a PMO approach for consistency.Developing and assisting in the delivery of activity dashboards to support existing and new opportunities.Assisting in the system winter/surge planning process.Supporting service reviews where necessary to ensure that the services delivered are fit for purpose and meet the needs of the population.Engendering matrix working across the team and with other teams within the system.Working across the portfolio to align workloads of the team and ensure key projects are prioritised.Effectively responding to system escalations in times of pressure.Managing and maintaining a risk register of operational system risks.Proactively horizon scan and plan with system partners areas of pressureProvide and receive highly complex, sensitive and contentious information, and present information, to a wide range of stakeholders in a formal setting.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.Play a pivotal role in the identification, implementation and resourcing of short-term actions and mitigations within the system for the delivery of improved quality, safety and performance standards.Co-ordinating delivery of projects and task & finish groups through relevant workstreams attributed to operational resilience.Supporting the Director of Urgent Care and Flow in the implementation of a robust operational resilience offer working alongside the EPPR teams as required.The post holder will be required to participate in a rota that covers 7 days per week
Job description
Job responsibilities
The role supports the urgent emergency care elements across the system in driving operational balance, shared risk, and guide transformation to improve performance and patient outcomes across the system.The role supports the business in driving transformation as well as value for money and equity in planning, commissioning, and service.This role will involve chairing system escalation calls, providing recommendations and gaining assurance over actions to mitigate operational pressure.Lead and support the development of the system coordination centre and you will bring experience and knowledge of aspect of operational resilience and system flow; ensuring all policies, procedures and escalations points are adhered to.Where the SCC lead has a clinical registration, they will ensure clinical oversight of the function and decision making.Specific tasks for the SCC Manager will include but not be limited to:Providing direction and line management to operational colleagues in the System Co-ordination Centre Team on a day-to-day basis.Attending and chairing necessary meetings, resourcing appropriately to support or lead project work.Providing appropriate reports and updates as required for both operational and transformational meetings, using a PMO approach for consistency.Developing and assisting in the delivery of activity dashboards to support existing and new opportunities.Assisting in the system winter/surge planning process.Supporting service reviews where necessary to ensure that the services delivered are fit for purpose and meet the needs of the population.Engendering matrix working across the team and with other teams within the system.Working across the portfolio to align workloads of the team and ensure key projects are prioritised.Effectively responding to system escalations in times of pressure.Managing and maintaining a risk register of operational system risks.Proactively horizon scan and plan with system partners areas of pressureProvide and receive highly complex, sensitive and contentious information, and present information, to a wide range of stakeholders in a formal setting.The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.Play a pivotal role in the identification, implementation and resourcing of short-term actions and mitigations within the system for the delivery of improved quality, safety and performance standards.Co-ordinating delivery of projects and task & finish groups through relevant workstreams attributed to operational resilience.Supporting the Director of Urgent Care and Flow in the implementation of a robust operational resilience offer working alongside the EPPR teams as required.The post holder will be required to participate in a rota that covers 7 days per week
Person Specification
Knowledge, Training and Experience
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent.
- Evidence of post qualifying and continuing professional development.
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
- Should have an appreciation of the relationship between the Department of Health, the Strategic Health Authority and individual provider and commissioning organisations.
Communication Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Negotiate on difficult and controversial issues including performance and change.
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demands.
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Strategic thinking - ability to anticipate and resolve problems before they arise.
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
Desirable
- Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects.
Management Skills
Essential
- Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent.
- Evidence of post qualifying and continuing professional development.
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
- Should have an appreciation of the relationship between the Department of Health, the Strategic Health Authority and individual provider and commissioning organisations.
Communication Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- Negotiate on difficult and controversial issues including performance and change.
Analytical
Essential
- Problem solving skills and ability to respond to sudden unexpected demands.
- Ability to analyse complex facts and situations and develop a range of options.
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Strategic thinking - ability to anticipate and resolve problems before they arise.
Planning Skills
Essential
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
Desirable
- Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects.
Management Skills
Essential
- Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.