Job summary
The Continuing Healthcare Team are
looking for a Senior Personal Health Budgets (PHB) Administrator to provide
effective and efficient clerical and administrative support to the delivery of
PHBs for the Continuing Healthcare Team.
Main duties of the job
There will be an expectation for
the post holder to be highly motivated, flexible and multi-skilled with excellent
organisational skills. The post holder will need to meet deadlines, collate
data and maintain standards relating to administrative processes and data
quality. The post holder will be expected to provide accurate and effective
communications within and outside of the CHC service, dealing professionally
and discreetly with enquiries from patients, relatives, carers, legal
representatives, health and adult social care professional colleagues and other
organisations and be able to lead a small team.
The
successful candidate will act as the lead administrator for the PHB &
Personalised Commissioning Team supporting the delivery Personal Health Budgets
across Gloucestershire area, providing comprehensive support to the team with
all processes relating to Caretrack including the plotting of care packages,
PHBs, recording of changes to these and monitoring of the information within
Caretrack.
The post will involve some office based and home working.
About us
Our NHS Gloucestershire
Integrated Care Board (NHS Gloucestershire) is responsible for planning and
buying services to meet the health needs of local people. It also
brings partners together to ensure the countys NHS provides the best possible
care. Alongside our communities, we want to improve health, improve access to
high quality care and support when needed and make Gloucestershire a better
place for the future.
More information about our organisation can be found here: NHS Gloucestershire ICB (nhsglos.nhs.uk)
From 1 September 2023,
ICB headquarters will be at Shire Hall, Gloucester, GL1 2TG, which will be the
main base for all staff. In the interim period until 1 September, the offices
will be based at Sanger House, Brockworth, Gloucester Business Park, GL4 3FE.
Job description
Job responsibilities
The successful applicant will need to demonstrate:
Experience in administration in an
office environment, preferably in a health care setting.
An ability to work unsupervised and
display initiative, whilst working autonomously or as part of a team.
Multitasking and prioritisation of
their own workload and that of the team.
Excellent verbal and written
communication skills.
High level of competency in keyboard
and IT skills.
A good telephone manner.
Accuracy and attention to detail.
Flexibility, reliability, and
accountability.
A working understanding of confidentiality
and data protection relating to patient information.
Provide
dedicated system support towards the maintenance of the patient database,
producing and collating data as requested for specific purposes.
Support
the cleansing of data within the database to support
the accuracy of reporting.
Job description
Job responsibilities
The successful applicant will need to demonstrate:
Experience in administration in an
office environment, preferably in a health care setting.
An ability to work unsupervised and
display initiative, whilst working autonomously or as part of a team.
Multitasking and prioritisation of
their own workload and that of the team.
Excellent verbal and written
communication skills.
High level of competency in keyboard
and IT skills.
A good telephone manner.
Accuracy and attention to detail.
Flexibility, reliability, and
accountability.
A working understanding of confidentiality
and data protection relating to patient information.
Provide
dedicated system support towards the maintenance of the patient database,
producing and collating data as requested for specific purposes.
Support
the cleansing of data within the database to support
the accuracy of reporting.
Person Specification
Qualifications
Essential
- Educated to NVQ 3 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience subject.
- GCSE or equivalent in Maths & English.
- Demonstrable experience of working in an administrative environment and working with computerised data systems.
- Working knowledge of Microsoft Office including Word & Excel.
- Understanding of Data Protection legislation.
Desirable
- Working knowledge of NHS systems, including SystmOne, Caretrack & Oracle.
- Experience of working in a finance discipline.
- Awareness of a range of Health Service provisions.
- Knowledge of NHS issues
Communication Skills
Essential
- Clear communicator with good writing, data entry and telephone skills.
- Ability to work effectively as part of a team.
- Problem solving skills.
Autonomy
Essential
- Able to work on own initiative, organising and prioritising own workload and deadlines.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
Equality and Diversity
Essential
- The promotion of equality of opportunity and good working relations.
Other
Essential
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
- Problem solving skills and ability to respond to sudden unexpected demands.
Person Specification
Qualifications
Essential
- Educated to NVQ 3 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience subject.
- GCSE or equivalent in Maths & English.
- Demonstrable experience of working in an administrative environment and working with computerised data systems.
- Working knowledge of Microsoft Office including Word & Excel.
- Understanding of Data Protection legislation.
Desirable
- Working knowledge of NHS systems, including SystmOne, Caretrack & Oracle.
- Experience of working in a finance discipline.
- Awareness of a range of Health Service provisions.
- Knowledge of NHS issues
Communication Skills
Essential
- Clear communicator with good writing, data entry and telephone skills.
- Ability to work effectively as part of a team.
- Problem solving skills.
Autonomy
Essential
- Able to work on own initiative, organising and prioritising own workload and deadlines.
- Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support.
Equality and Diversity
Essential
- The promotion of equality of opportunity and good working relations.
Other
Essential
- An ability to maintain confidentiality and trust.
- Good time keeping.
- Flexible approach to work.
- Problem solving skills and ability to respond to sudden unexpected demands.
Employer details
Employer name
NHS Gloucestershire Integrated Care Board
Address
Sanger House
5220 Valiant Court, Gloucester Business Park
Gloucester
Gloucestershire
GL3 4FE
Employer's website
https://www.nhsglos.nhs.uk/ (Opens in a new tab)
