Job summary
The Project Support Office works with the Head Digital Transformation and Delivery and the IT Director to ensure the operational management of the two programmes, supporting across both teams.
The key responsibilities of the post are to provide a high quality administrative support to the Head Digital Transformation and Delivery and Informatics, with programme delivery, project support, taking actions, stakeholder management, reporting risks and ensure that actions are completed by project managers
This role will be working across the Digital Transformation and Delivery team and the Informatics team in North West London ICB. The Digital Transformation and Delivery team is working to deliver cutting edge innovation into all GP practices across North West London. We work collaboratively with all stakeholders.
All aspects of our business, including the relationships we create, our approach to work and the decisions we make, are built upon our values. The values ensure we remain supportive, transparent and accountable, they are a commitment to collaborative working and embrace diversity, as we believe everyone counts. The values help us to remain effective as we work to understand the needs of the population we serve, deliver our four objectives and commission, coordinate delivery and assure health services for all our residents.
Main duties of the job
The key responsibilities of the post are to provide a high quality administrative support to the Head of Digital Transformation and Delivery and the Deputy Director of IT, and associated reviews / panels and meetings.
In working closely with other programme and team colleagues, you will be expected to:
- provide administrative support to the programme of work being undertaken;
- ensure effective, high-quality project support and reporting;
- actively engage and work collaboratively with colleagues and partners.
All team members will be expected to work flexibly across the teams as and when required, and as the Directorate requires and actively encourages cross-working.
Maintain good communication links with teams to ensure meetings are well prepared and executed on a timely basis
Able to produce accurate, clear high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately.
Able to communicate and follow up on decisions in a timely, accurate and effective way, helping to problem solve issues in a customer friendly manner.
Ensure that all steps are taken to prevent the possible deterioration of patients who are then at risk of hospitalisation and placement breakdown, through the use of the Dynamic Support Registers, project plans, development logs and meetings to facilitate the delivery of all projects.
About us
NHS North West London Integrated Care Board (NHS NWL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in eight boroughs across North West London: Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Royal Borough of Kensington and Chelsea and Westminster.
We work with people who live and work in North West London to plan and improve health and care services. We have an annual budget of £6 billion and serve a diverse population of 2.1m residents. We are here to help local people live healthier lives, improve the quality of healthcare, tackle inequalities and make sure the NHS makes best use of resources.
All ICB roles work collectively to ensure our residents and patients have access to the right services when they need them as well as focusing on prevention and health promotion, supporting residents to take greater care of their own health and live longer, healthier lives.
To do this we will:
- improve outcomes in population health and healthcare
- reduce inequalities in health outcomes, experience, and access
- enhance productivity and better value for money
- support broader social and economic development within our area.
Job description
Job responsibilities
The key responsibilities of the post are to provide a high quality administrative support to the Head of Digital Transformation and Delivery and the Deputy Director of IT, and associated reviews / panels and meetings.
In working closely with other programme and team colleagues, you will be expected to:
- provide administrative support to the programme of work being undertaken;
- ensure effective, high-quality project support and reporting;
- actively engage and work collaboratively with colleagues and partners.
All team members will be expected to work flexibly across the teams as and when required, and as the Directorate requires and actively encourages cross-working.
Maintain good communication links with teams to ensure meetings are well prepared and executed on a timely basis
Able to produce accurate, clear high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately.
Able to communicate and follow up on decisions in a timely, accurate and effective way, helping to problem solve issues in a customer friendly manner.
Ensure that all steps are taken to prevent the possible deterioration of patients who are then at risk of hospitalisation and placement breakdown, through the use of the Dynamic Support Registers, project plans, development logs and meetings to facilitate the delivery of all projects.
Daily Tasks
- To assist in the commissioning of services by producing contractual documentation;
- Support the team to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.
- Manage shared mailboxes and ensure that tasks are delegated and completed in line with the set timescale.
- Set up and support and internal and external meetings for the programme
- Manage and support with all programme documents that are on Sharepoint, across both IT and Digital Transformation and Delivery
- Send out communications to stakeholders across the ICB
Information Management
- Supporting the management of the complex care data, include records of all decision and client data and the appropriate recording on databases;
- Contribute to the review and development of existing systems to support improvement in information management functions in the team.
- Financial and Physical Resources: The main point of contact for the management of finances for the both IT and Digital Transformation and delivery.
- Staff management: Supporting the IT and Digital Transformation Teams, providing guidance, support, and professional development opportunities.
- Collaboration and coordination: Working closely with other departments, teams, and external organizations to ensure seamless coordination of complex care services.
- Continuous improvement: Identifying areas for improvement within the IT and Digital Transformation and Delivery Programmes and implementing strategies to enhance service delivery and patient outcomes.
- Compliance and governance: Ensuring compliance with legal and regulatory requirements, including data protection, confidentiality, and safeguarding
Job description
Job responsibilities
The key responsibilities of the post are to provide a high quality administrative support to the Head of Digital Transformation and Delivery and the Deputy Director of IT, and associated reviews / panels and meetings.
In working closely with other programme and team colleagues, you will be expected to:
- provide administrative support to the programme of work being undertaken;
- ensure effective, high-quality project support and reporting;
- actively engage and work collaboratively with colleagues and partners.
All team members will be expected to work flexibly across the teams as and when required, and as the Directorate requires and actively encourages cross-working.
Maintain good communication links with teams to ensure meetings are well prepared and executed on a timely basis
Able to produce accurate, clear high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately.
Able to communicate and follow up on decisions in a timely, accurate and effective way, helping to problem solve issues in a customer friendly manner.
Ensure that all steps are taken to prevent the possible deterioration of patients who are then at risk of hospitalisation and placement breakdown, through the use of the Dynamic Support Registers, project plans, development logs and meetings to facilitate the delivery of all projects.
Daily Tasks
- To assist in the commissioning of services by producing contractual documentation;
- Support the team to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.
- Manage shared mailboxes and ensure that tasks are delegated and completed in line with the set timescale.
- Set up and support and internal and external meetings for the programme
- Manage and support with all programme documents that are on Sharepoint, across both IT and Digital Transformation and Delivery
- Send out communications to stakeholders across the ICB
Information Management
- Supporting the management of the complex care data, include records of all decision and client data and the appropriate recording on databases;
- Contribute to the review and development of existing systems to support improvement in information management functions in the team.
- Financial and Physical Resources: The main point of contact for the management of finances for the both IT and Digital Transformation and delivery.
- Staff management: Supporting the IT and Digital Transformation Teams, providing guidance, support, and professional development opportunities.
- Collaboration and coordination: Working closely with other departments, teams, and external organizations to ensure seamless coordination of complex care services.
- Continuous improvement: Identifying areas for improvement within the IT and Digital Transformation and Delivery Programmes and implementing strategies to enhance service delivery and patient outcomes.
- Compliance and governance: Ensuring compliance with legal and regulatory requirements, including data protection, confidentiality, and safeguarding
Person Specification
Qualifications
Desirable
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Knowledge of administrative procedures, project management
- or information analysis
- Basic knowledge of project principles
- Previously worked in similar position within the public sector
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
- Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills
- Excellent time management skills with the ability to re-prioritise
Person Specification
Qualifications
Desirable
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Experience
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Knowledge of administrative procedures, project management
- or information analysis
- Basic knowledge of project principles
- Previously worked in similar position within the public sector
- Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills
- Ability to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills
- Excellent time management skills with the ability to re-prioritise
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
