Senior CYPCC Operational Manager - Band 8b

Job responsibilities

ROLE PURPOSE / SUMMARY

The Greater Essex Integrated Care Board (ICB) will be a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Greater Essex, including Essex, Thurrock and Southend-on-Sea. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the Greater Essex ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

The AACC service delivers the statutory duties of the ICB to assess and to provide services that meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care and the National Framework for Children and Young Peoples Continuing Care.

The Senior CYPCC Operational Manager role will provide professional and operational leadership, advice and expertise within CYPCC to ensure delivery of a high-quality AACC service, working collaboratively with key partners to achieve best outcomes. The postholder will provide advice, support, supervision and line-management to the CYPCC Team, ensuring that they deliver the highest quality and most appropriate services to patients and to drive continuous service improvement. The post holder will provide support and representation for the Head of AACC as required.

As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support the AACC in delivering on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.

KEY DUTIES AND RESPONSIBILITIES

To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

Policy and service development

• Implement policy and / or service developments related to AACC, interpreting requirements from NHS strategies, including the ICB strategy and the 10 Year Health Plan
• Ensure compliance with relevant ICB policies
• Use research and innovation to inform service improvements or performance management

Strategy and analysis

• Use of complex health data sets, including those relating to performance across activity, finance and quality to inform decision making
• Analysis of complex qualitative and quantitative data relating to AACC
• Turning analysis into useful insights that can be used to inform decision making
• Present highly complex data, information and insights, including qualitative and quantitative data, through clear and simple written and verbal briefings
• Use of Population Health Management methodologies and tools to inform projects and programmes that will improve outcomes for patients and sustainability of health services

Planning and organisation

• Develop project plans to drive delivery of complex projects relating to AACC
• Manage delivery against agreed project plan, ensuring appropriate governance, risk management, escalations and reporting
• Develop and oversee annual business plan for AACC

Communications and Partnerships

• Work collaboratively, modelling inclusive, respectful and compassionate leadership
• Listen effectively to a broad range of perspectives, including staff, patients and the public, to inform decision making
• Present information and training to large groups
• Build strong, trust-based relationships across the ICB, with NHS providers, local government, VCFSE partners and communities as needed
• Effective engagement with patients and the public as required
• Work effectively in multi-disciplinary teams to enable the collective ownership and delivery of projects that are seeking to improve outcomes, reduce inequalities and deliver a sustainable health and care system
• Share complex and challenging information which may relate to service performance or staffing
• Manage conflict, find compromise and build consensus where needed to drive progress in delivery

Financial and resource management

• Responsible for management of budget for AACC and ensuring delivery against the agreed budget
• Supports procurement of relevant services

Team management and capability building

• Develop and lead the CYPCC team including overseeing recruitment, onboarding, development and performance management of team members
• Support staff through ICB transition, including the development of teams to deliver on new ICB portfolios as agreed through transition
• Support the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB Blueprint
• Work collaboratively with system partners to facilitate transitional arrangements
• Maintain a focus on quality, safety and affordability during transition
• Supporting effective Information Asset Management for the team

Other

• Use initiative and work with independency to deliver on requirements of the role
• Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetings
• Able to use software to develop high quality documents and reports through Microsoft suite (word, power point, excel)
• Able to use software to manage the operations of AACC (Broadcare, Systm1 etc,)

Flexibility and evolving responsibilities

As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS

The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

• ICB senior leadership
• SIRO, DPO and Information Governance teams
• Health & Wellbeing Board officers and senior staff
• Local Authority partners
• NHS Providers
• CQC registered providers
• NHSEI regional partners
• VCFSE sector, local health entrepreneurs, campaigns groups and social media influencers and local employers
• Higher Education providers

Qualifications

Essential

• Educated to Masters level (relevant focus) or equivalent managerial experience
• Evidence of sustained commitment to continuing professional development
• Registered professional qualification and currently registered with the relevant professional body

Strategy & Analysis

Essential

• A good understanding of current health and social care national aims and policy, and other determinants that impact on healthcare provision
• Experience using analytical and problem-solving skills to address complex problems, ability to recognise policy implications and how to manage potential competing priorities / interests in developing strategies
• Strong data analysis and interpretation skills involving highly complex data, including an understanding of analytical methods and how to use data to support Population Health Management
• Experience translating complex information into clear communications for a range of audiences, including to deliver effective reports to senior leadership
• Experience scoping and delivering effective evaluations of projects and interventions, including understanding relevant data and evaluation tools and methods for formal and informal evaluations

Partnerships & Communities

Essential

• Experience working across organisational boundaries in the development and delivery of projects
• Able to represent the organisation credibly and positively in internal and external meetings
• Experience working on projects that require cross-
• organisational collaboration, and an understanding of the concept and aims of whole-system working

Experience

Essential

• Subject matter expertise in CYPCC
• As per National Framework for Children and Young Peoples Continuing Care 2016, this role needs to be held by a health practitioner with relevant skills and competencies to undertake childrens health assessments. This role should not be undertaken by an adult practitioner.
• Understanding of relevant BCYP policies and guidance (i.e. Children and Families Act 2014, SEND)
• Experience of working at a senior level in a relevant healthcare environment (NHS or other)
• Experience of strategic leadership in relevant commissioning functions as outlined in the ICB model blueprint
• Experience of managing sensitive situations with patients, families, or carers and/or with wider advocating agencies
• Experience managing complex and often confidential information, including responding to media and political inquiries
• Experience of leading and delivering complex and contentious change and transformation projects

Governance and Assurance

Essential

• Previous experience of leading projects that require collective decision-making and how to negotiate success in those situations
• A good understanding effective corporate governance and the route for decision making within the ICB

Personal Attributes and Values

Essential

• Personal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system

People & Culture

Essential

• Experience in building and maintaining high functioning teams, including recognising and promoting talent, as well as appropriately dealing with under-performance, when necessary
• Evidence of compassionate leadership and experience in promoting diversity, inclusion and equality of opportunity
• A commitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers working in line with the NHS People Promise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).