Job summary
The Directory of Services (DoS) Project Officer is a key role within the London DoS team. The team as a whole are responsible for administering and developing the NHS Pathways DoS and other DoS digital tools for London on behalf of the five London Integrated Care Boards (ICBs).
The role is fast-paced and often project orientated with an agile project approach. The role requires somebody who is confident, organised, and proactive.
What is the DoS?
The NHS Pathways DoS is a database and intelligent clinical search tool for all the health services commissioned locally and nationally in England. The DoS is mainly used by NHS 111 Integrated Urgent Care (IUC) to refer patients to the right type of service based on presenting symptoms.
The London DoS team have also been successful in expanding the DoS to other user groups, such as ambulance crews and care homes. The DoS is continuously developing to meet the demands of a stretched healthcare system and this role will be to support its development as part of a fast-paced innovative team.
Main duties of the job
The post holder will deliver a project support role across London ICBs to ensure the success and continued development of the Directory of Services (DoS) and related digital tools.
The post holder will receive management support and guidance from the DoS Project Lead to ensure the success and continued development of the team.
The post holder's main responsibility and focus will be to work alongside Integrated Care Boards (ICBs) and other key stakeholders to ensure that commissioned services are fully reflected on the DoS and related digital tools, as well as being accessible to the DoS user community and patients.
This role will require a high level of autonomy. The role is project orientated, so the ability to deliver against timescales is very important.
The individual will need to have excellent communication and prioritisation skills with the ability to pay attention to detail. In addition, a flexible attitude to meet the demands and changing challenges of the services we offer.
About us
NHS South East London Integrated Care Board is a statutory body responsible for allocating NHS resource to deliver a plan to meet the health needs of the 1.92m residents within south east London.
We are part of South East London Integrated Care System (ICS), which brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark - our Places. Our partnership brings together six local authorities, over 200 general practices (operating within 35 Primary Care Networks), Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough.
The Directory of Services (DoS) Project Officer role sits within the London DoS team which is hosted by NHS South East London Integrated Care Board (ICB) on behalf of all London ICBs. The London DoS team is part of the 111/999 team within the Planning Directorate.
Job description
Job responsibilities
Please see the attached job description and person specification for full details and responsibilities of the role.
Job description
Job responsibilities
Please see the attached job description and person specification for full details and responsibilities of the role.
Person Specification
Education & Qualifications
Desirable
- Educated to NVQ Level 3 in relevant subject or equivalent level of experience of working at a similar level in specialist area.
Knowledge & Experience
Essential
- Full understanding of requirement for excellent customer service - both internally and externally.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, and PowerPoint.
- Understanding of Confidentiality and Data Protection Act.
Desirable
- Understanding of the public and third sector.
- Knowledge of the NHS and local health economy
- Experience of liaising with internal and external stakeholders.
Skills & Abilities
Essential
- Accuracy and attention to detail.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Flexible and willingness to undertake a variety tasks - ensuring they are completed efficiently.
- Excellent time management with the ability to re-prioritise.
- Ability to work on own initiative and organise own workload.
- Understanding of and commitment to equality of opportunity and good working relationships
Desirable
- Skills for communication on administrative matters, requiring developed interpersonal and oral/ written communication skills.
- Negotiating, networking and persuasive skills.
Specific Requirements
Desirable
- Knowledge of the Directory of Services (DoS) and NHS 111/IUC.
Person Specification
Education & Qualifications
Desirable
- Educated to NVQ Level 3 in relevant subject or equivalent level of experience of working at a similar level in specialist area.
Knowledge & Experience
Essential
- Full understanding of requirement for excellent customer service - both internally and externally.
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, and PowerPoint.
- Understanding of Confidentiality and Data Protection Act.
Desirable
- Understanding of the public and third sector.
- Knowledge of the NHS and local health economy
- Experience of liaising with internal and external stakeholders.
Skills & Abilities
Essential
- Accuracy and attention to detail.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Problem solving skills and ability to respond to sudden unexpected demands.
- Flexible and willingness to undertake a variety tasks - ensuring they are completed efficiently.
- Excellent time management with the ability to re-prioritise.
- Ability to work on own initiative and organise own workload.
- Understanding of and commitment to equality of opportunity and good working relationships
Desirable
- Skills for communication on administrative matters, requiring developed interpersonal and oral/ written communication skills.
- Negotiating, networking and persuasive skills.
Specific Requirements
Desirable
- Knowledge of the Directory of Services (DoS) and NHS 111/IUC.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
