Job summary
All roles in the integrated care board (ICB) share a common purpose and responsibility to meet the four core purposes of integrated care systems (ICS); to improve outcomes in population health and healthcare; to tackle inequalities in outcomes, experience and access; to enhance productivity and value for money and to help the National Health Service (NHS) support broader social and economic development.
The role includes real time operational responsibility for the day-day running of the SCC and oversight of Cornwall and Isles of Scilly (CIOS) urgent care system, the functions being oversight and delivery (pressure surge) and system escalation.
The SCC operations lead is the initial decision maker for the SCC function, allocating and prioritising responses, escalations and tasks that respond to internal and system issues including national requirements to ensure strong co-ordination and management of CIOS system flow and oversight of access to the urgent care system.
Main duties of the job
Develop effective working relationships with a broad range of internal colleagues and external providers stakeholders across the CIOS system on issues relating to surge management and emerging system flow issues with requirement to provide assurances to key stakeholders including the ICB Board and NHS England.
Effectively present and communicate to formal audiences clear operational information, associated range of documentation and advice on a range of urgent care and surge issues where there may be a high level of ambiguity or complexity.
Negotiating and influencing co-ordination of complex business plans across system services/teams whilst dealing with operational challenges such as leading on daily surge calls, point of contact to NHS England on urgent care matters, SWAST pressures and other relevant program lead topics.
Undertake room management & coordination in response to internal and external incidents. In a declared system critical or major incident assist the EPRR team with delivery of the command-and-control function of the incident control centre as per the SCC SOP.
Ensure completion of national returns, determining the most appropriate function/organisation to respond to emerging requests.
Using a range of IT software to coordinate, populate and develop statistical or management briefing reports for regular use in presentations for collaboration with system partners and internal teams.
About us
NHS Cornwall and Isles of Scilly Integrated Care Board (ICB) is a statutory NHS organisation responsible for developing a plan for meeting the health needs of our communities, managing the NHS budget, and arranging for the provision of joined up health services which improve the lives of people who live and work in Cornwall and the Isles of Scilly.
By collaborating as an integrated care system (ICS) our health and care organisations can tackle complex challenges, including:
- improving the health of children and young people
- supporting people to stay well and independent
- acting sooner to help those with preventable conditions
- supporting those with long-term conditions or mental health issues
- caring for those with multiple needs as populations age
- getting the best from collective resources so people get care as quickly as possible.
Working with us
We are committed to creating an inclusive and diverse work environment and are always keen to hear from people who would like to work with us. We welcome applications from everyone regardless of age, disability or long-term health condition, gender identity or expression, race or ethnicity, faith, sex, sexuality or veteran status.
We are looking for people whose personal values and behaviours align with the NHS values outlined in theNHS Constitutionand our ownvalues and behaviours.
Job description
Job responsibilities
Develop effective working relationships with a broad range of internal colleagues and external providers stakeholders across the CIOS system on issues relating to surge management and emerging system flow issues with requirement to provide assurances to key stakeholders including the ICB Board and NHS England.
Effectively present and communicate to formal audiences clear operational information, associated range of documentation and advice on a range of urgent care and surge issues where there may be a high level of ambiguity or complexity.
Negotiating and influencing co-ordination of complex business plans across system services/teams whilst dealing with operational challenges such as leading on daily surge calls, point of contact to NHS England on urgent care matters, SWAST pressures and other relevant program lead topics.
Undertake room management & coordination in response to internal and external incidents. In a declared system critical or major incident assist the EPRR team with delivery of the command-and-control function of the incident control centre as per the SCC SOP
Ensure completion of national returns, determining the most appropriate function/organisation to respond to emerging requests
Using a range of IT software to coordinate, populate and develop statistical or management briefing reports for regular use in presentations for collaboration with system partners and internal teams.
Collate range of information through reporting including NHSE tier 1 for UEC, SOF, the ICB integrated professional report with recommendations for improvement based on your expert analysis
Work with the relevant recovery workstream SROs or cell leads to formulate strategic plans and resolution of issues for the future year taking into account overall aims and policies of the service and creating an operational framework.
Monitor provider and system OPEL status, ensure key actions are delivered at each level and de-escalation is driven through system level calls.
Responsible for the financial management of direct reports, ensuring costs are monitored and managed, efficiencies realised where appropriate.
To provide line management and training for the team, including allocating and delegating activities whilst providing support and guidance.
Responsible for managing the people process for the team including undertaking appraisals, progressing any disciplinary or capability issues, recruitment and selection.
Ensure the implementation of systems and procedures at a local level to fulfil the requirements of the ICB Risk Management Strategy, including local management and resolution of complaints and concerns, management of SIs/incidents and near misses.
Undertake complex surveys relating to service delivery and collates for reports.
Lead the strategic planning of projects, set up and implement internal processes and procedures with the ability to actively evaluate and including taking preventative and corrective action.
Ability to analyse and interpret a diverse range of complex and conflicting information, summarise status of issues, appraise outcomes and make recommendations on a range of options for solutions, improvements and development based on own expertise and judgement.
Provide coordination of and participate in relevant internal and external working groups and provide specialist advice, expertise and support where requested.
To make recommendations on difficult and contentious issues where there may be different courses of action
Lead and propose changes to the ongoing development and delivery of the SCC service, taking account of national guidance and legislation ensuring appropriate processes are in place and executed in a timely manner; including proposing and influencing changes through working groups thereby having an organisation wide impact.
This role will require weekend and bank holiday working as part of the rota, charing system oversight calls and production of system wide reports.
Job description
Job responsibilities
Develop effective working relationships with a broad range of internal colleagues and external providers stakeholders across the CIOS system on issues relating to surge management and emerging system flow issues with requirement to provide assurances to key stakeholders including the ICB Board and NHS England.
Effectively present and communicate to formal audiences clear operational information, associated range of documentation and advice on a range of urgent care and surge issues where there may be a high level of ambiguity or complexity.
Negotiating and influencing co-ordination of complex business plans across system services/teams whilst dealing with operational challenges such as leading on daily surge calls, point of contact to NHS England on urgent care matters, SWAST pressures and other relevant program lead topics.
Undertake room management & coordination in response to internal and external incidents. In a declared system critical or major incident assist the EPRR team with delivery of the command-and-control function of the incident control centre as per the SCC SOP
Ensure completion of national returns, determining the most appropriate function/organisation to respond to emerging requests
Using a range of IT software to coordinate, populate and develop statistical or management briefing reports for regular use in presentations for collaboration with system partners and internal teams.
Collate range of information through reporting including NHSE tier 1 for UEC, SOF, the ICB integrated professional report with recommendations for improvement based on your expert analysis
Work with the relevant recovery workstream SROs or cell leads to formulate strategic plans and resolution of issues for the future year taking into account overall aims and policies of the service and creating an operational framework.
Monitor provider and system OPEL status, ensure key actions are delivered at each level and de-escalation is driven through system level calls.
Responsible for the financial management of direct reports, ensuring costs are monitored and managed, efficiencies realised where appropriate.
To provide line management and training for the team, including allocating and delegating activities whilst providing support and guidance.
Responsible for managing the people process for the team including undertaking appraisals, progressing any disciplinary or capability issues, recruitment and selection.
Ensure the implementation of systems and procedures at a local level to fulfil the requirements of the ICB Risk Management Strategy, including local management and resolution of complaints and concerns, management of SIs/incidents and near misses.
Undertake complex surveys relating to service delivery and collates for reports.
Lead the strategic planning of projects, set up and implement internal processes and procedures with the ability to actively evaluate and including taking preventative and corrective action.
Ability to analyse and interpret a diverse range of complex and conflicting information, summarise status of issues, appraise outcomes and make recommendations on a range of options for solutions, improvements and development based on own expertise and judgement.
Provide coordination of and participate in relevant internal and external working groups and provide specialist advice, expertise and support where requested.
To make recommendations on difficult and contentious issues where there may be different courses of action
Lead and propose changes to the ongoing development and delivery of the SCC service, taking account of national guidance and legislation ensuring appropriate processes are in place and executed in a timely manner; including proposing and influencing changes through working groups thereby having an organisation wide impact.
This role will require weekend and bank holiday working as part of the rota, charing system oversight calls and production of system wide reports.
Person Specification
Qualifications, Training, and Professional Membership
Essential
- Educated to masters degree level or equivalent experience working at a similar level in relevant area
- Expertise and specialist knowledge developed through in-depth experience; working in a relevant specialist area together with formal training or research in relevant subject area
Experience
Essential
- Working in an operational management role in health care or local government or other relevant/ transferable experience
- Successfully operating, prioritising and delivering complex programmes within a large health / social care commissioning organisation
- Collaborating with multiple partners and stakeholders with a proven track record of delivering goals
- Ability to prepare and produce concise yet inciteful communications to broad range of stakeholders
- Negotiating and influencing others
Skills and Knowledge
Essential
- Proven high level experience of using MS Office applications (word/excel/powerpoint)
- Ability to influence other leaders and peers, internally and externally
- Ability to analyse, interpret a diverse range of complex and conflicting information, determine and make recommendations on a range of options for solutions, improvements and development based on own expertise and judgement
- Apply strong critical thinking to enable strategic problem solving whilst working to sudden and tight timescales
- Appropriate understanding of governance and control of public funds and ability
- Excellent organisation skills with ability to react to quickly to changing demands and priorities
Personal Values
Essential
- Demonstrates alignment with the NHS values, delivery of the NHS Long Term Plan, the NHS People Plan, Nolan principles
- Able to demonstrate compassion in the workplace with a track record of active challenge to support improvements in equality, diversity, inclusion, and/or social justice
- Demonstrates the living values of openness and integrity, contributing to cultures where this thrives
- Committed to continuing professional development, actively developing and supporting a continuous learning culture
- Demonstrates behaviours that support innovation and transformation
Person Specification
Qualifications, Training, and Professional Membership
Essential
- Educated to masters degree level or equivalent experience working at a similar level in relevant area
- Expertise and specialist knowledge developed through in-depth experience; working in a relevant specialist area together with formal training or research in relevant subject area
Experience
Essential
- Working in an operational management role in health care or local government or other relevant/ transferable experience
- Successfully operating, prioritising and delivering complex programmes within a large health / social care commissioning organisation
- Collaborating with multiple partners and stakeholders with a proven track record of delivering goals
- Ability to prepare and produce concise yet inciteful communications to broad range of stakeholders
- Negotiating and influencing others
Skills and Knowledge
Essential
- Proven high level experience of using MS Office applications (word/excel/powerpoint)
- Ability to influence other leaders and peers, internally and externally
- Ability to analyse, interpret a diverse range of complex and conflicting information, determine and make recommendations on a range of options for solutions, improvements and development based on own expertise and judgement
- Apply strong critical thinking to enable strategic problem solving whilst working to sudden and tight timescales
- Appropriate understanding of governance and control of public funds and ability
- Excellent organisation skills with ability to react to quickly to changing demands and priorities
Personal Values
Essential
- Demonstrates alignment with the NHS values, delivery of the NHS Long Term Plan, the NHS People Plan, Nolan principles
- Able to demonstrate compassion in the workplace with a track record of active challenge to support improvements in equality, diversity, inclusion, and/or social justice
- Demonstrates the living values of openness and integrity, contributing to cultures where this thrives
- Committed to continuing professional development, actively developing and supporting a continuous learning culture
- Demonstrates behaviours that support innovation and transformation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
NHS Cornwall and Isles of Scilly Integrated Care Board
Address
New County Hall/Chy Trevail
Treyew Road/Beacon Technology Park
Truro/Bodmin
TR1 3AY
Employer's website
https://www.cios.icb.nhs.uk (Opens in a new tab)
