Job summary
The Derby and Derbyshire Care Transfer Hub will receive, process, coordinate and track intermediate care referrals for all Derbyshire residents.
The Hub Administrator role involves providing essential administrative support to the hub by overseeing and managing a team inbox, handling telephone communications, updating systems to support data collection and reporting, and assisting hub practitioners with various administrative tasks to ensure efficient workflow and effective service delivery.
Main duties of the job
The post holder will have experience within a customer service role, be friendly, approachable, empathetic and have excellent communication skills.
The hub administrator will function as the first point of contact and representative for the hub via telephone or email.
They will liaise with a wide range of stakeholder groups including but not limited to Derbyshire citizens and their families, clinical staff, care providers and support services. There will be an expectation to answer and refer queries, problem solve and be flexible to the changing needs of the service.
The post holder may be party to sensitive and confidential information of a personal, financial and political nature and will therefore be relied upon to observe and comply with specific and implied confidentiality rules and procedures.
To ensure the accurate and detailed recording and processing of statistical data to provide the evidence required by the Trust, Integrated Care Board and National reporting platforms for monitoring and evaluation purposes.
About us
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
Job description
Job responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Workerroute we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefullyreviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibilitycriteria for a Skilled Worker visa, please follow this link to the gov.uk websiteSkilled Worker visa: Overview - GOV.UK(www.gov.uk)
Job description
Job responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Workerroute we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefullyreviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibilitycriteria for a Skilled Worker visa, please follow this link to the gov.uk websiteSkilled Worker visa: Overview - GOV.UK(www.gov.uk)
Person Specification
Education, Qualifications and Training
Essential
- Educated to include 5 GCSEs grade C/Level 4 or equivalent. To include Maths and English
- Flexible to change and learn new IT skills to meet NHS changing service needs
Desirable
- Competent in using IT systems including SystmOne (S1), Electronic Staff Record (ESR), Oracle, Microsoft Word, Outlook, Excel and Teams
Skills
Essential
- Adaptable to meet the changing needs of a developing service
Experience and Knowledge Required
Essential
- Experience of managing email inboxes
- Experience of working in a role with time management and diary management skills
- Experience of working in a busy office environment
- Experience of team working and versatility to take on a variety of tasks.
- Good verbal and written communication skills (including use of telephone and emails)
- Experience of accurate data entry, record keeping, and file management
Desirable
- Knowledge of Health and Social Care
Values, Drivers and motivators
Essential
- Demonstrates values aligned with the DCHS way
Person Specification
Education, Qualifications and Training
Essential
- Educated to include 5 GCSEs grade C/Level 4 or equivalent. To include Maths and English
- Flexible to change and learn new IT skills to meet NHS changing service needs
Desirable
- Competent in using IT systems including SystmOne (S1), Electronic Staff Record (ESR), Oracle, Microsoft Word, Outlook, Excel and Teams
Skills
Essential
- Adaptable to meet the changing needs of a developing service
Experience and Knowledge Required
Essential
- Experience of managing email inboxes
- Experience of working in a role with time management and diary management skills
- Experience of working in a busy office environment
- Experience of team working and versatility to take on a variety of tasks.
- Good verbal and written communication skills (including use of telephone and emails)
- Experience of accurate data entry, record keeping, and file management
Desirable
- Knowledge of Health and Social Care
Values, Drivers and motivators
Essential
- Demonstrates values aligned with the DCHS way
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
