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East of England Community Health and Care NHS Trust

Clinical Support Worker

Information:

This job is now closed

Job summary

Within the Amputee Pathway at East of England Community Health and Care NHS Trust , we are looking to recruit a Clinical Support Worker into a permanent part time post. If you are looking for a change, we may be the ideal place for you! We are a large friendly team who use our specialist skills in caring for Amputee patients from across Norfolk on our inpatient ward, not far from the centre of Norwich.

Opportunities exist for further training and development within the role. You will be joining an enthusiastic, supportive, friendly multidisciplinary team.

We are currently unable to offer sponsorship for this position.

Main duties of the job

1. To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.2. To carry out duties as specified within the trust's Approved Core Task List for Clinical Support Worker (working within assessed competence)3. To report to registered staff any patient that gives cause for concern or any observed changes in a patient's clinical condition.4. To support patient's emotional well-being by supporting positive conversations, actively encouraging participation in ward-based activities5.To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.6. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.7. To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.8. To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.9. To keep the clinical area clean and tidy maintaining a safe environment10. To adhere to trust infection control procedures.11. To support relatives under the guidance of a RN.12. To assist with the discharge process for patients directed by RN and or member of Multidisciplinary Team (MDT)

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC).

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

Details

Date posted

03 July 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

839-8124575-RB

Job locations

Pine Cottage, Colman Hospital

Unthank Road

Norwich

NR2 2PJ

United Kingdom


Job description

Job responsibilities

Communication1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.6. Use the System One and ICE and other trust systems as required by the clinical area.

Management1. Take all reasonable steps to ensure the safe keeping of patients property in accordance with trust policy2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.3. To share responsibility in the care and maintenance of all equipment in the clinical area.4. Ensure all waste and soiled linen is disposed of in line with trust policy.5. Participate in audit under the direction of the RN.6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission.

Professional/Educational1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.2. To have completed the Care Certificate or relevant experience in a care setting.3. To be flexible in relation to patient requirements.4. To continue personal development in relation to identified objectives.5. To supervise and support new staff and working with local induction programme6. Maintain up to date knowledge of changes in policies and procedures relevant to the post7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate8. Ensure that attendance at an annual appraisal is maintained and document.

Job description

Job responsibilities

Communication1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately.2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse.3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.4. To contribute to the handover of the care of patients within the team under the direct supervision of a RN maintaining confidentiality at all times.5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.6. Use the System One and ICE and other trust systems as required by the clinical area.

Management1. Take all reasonable steps to ensure the safe keeping of patients property in accordance with trust policy2. Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy.3. To share responsibility in the care and maintenance of all equipment in the clinical area.4. Ensure all waste and soiled linen is disposed of in line with trust policy.5. Participate in audit under the direction of the RN.6. Cleaning and checking of beds, lockers, oxygen, and suction equipment in the clinical area following the discharge of a patient and in preparation for admission.

Professional/Educational1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.2. To have completed the Care Certificate or relevant experience in a care setting.3. To be flexible in relation to patient requirements.4. To continue personal development in relation to identified objectives.5. To supervise and support new staff and working with local induction programme6. Maintain up to date knowledge of changes in policies and procedures relevant to the post7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate8. Ensure that attendance at an annual appraisal is maintained and document.

Person Specification

Qualifications

Essential

  • Education to GCSE level Grade 5 in English and Mathematics or equivalent
  • Care Certificate and or equivalent health care experience

Desirable

  • City and Guilds NVQ Level 3 in Care/Health and Social Care

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role

Other

Essential

  • Able to make own travelling arrangements
  • Ability to work 12.5 hour shift patterns
  • May be required to work in other community hospital's within our trust in order to meet the needs of the service

Communication

Essential

  • Clear oral communication
  • Basic computer skills

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

  • Good interpersonal skills
  • Responds positively to change
  • Flexible
  • Ability to work as part of a multi-disciplinary team
  • Social skills

Skills and Knowledge

Essential

  • Good interpersonal and communication skills
  • Good organisational skills

Personal and People Development

Essential

  • Polite / courteous
  • Caring personality
  • Sensitive and tolerant
  • Resilient
Person Specification

Qualifications

Essential

  • Education to GCSE level Grade 5 in English and Mathematics or equivalent
  • Care Certificate and or equivalent health care experience

Desirable

  • City and Guilds NVQ Level 3 in Care/Health and Social Care

Experience

Essential

  • Some previous experience in a nursing/Care Assistant role

Other

Essential

  • Able to make own travelling arrangements
  • Ability to work 12.5 hour shift patterns
  • May be required to work in other community hospital's within our trust in order to meet the needs of the service

Communication

Essential

  • Clear oral communication
  • Basic computer skills

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

  • Good interpersonal skills
  • Responds positively to change
  • Flexible
  • Ability to work as part of a multi-disciplinary team
  • Social skills

Skills and Knowledge

Essential

  • Good interpersonal and communication skills
  • Good organisational skills

Personal and People Development

Essential

  • Polite / courteous
  • Caring personality
  • Sensitive and tolerant
  • Resilient

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Pine Cottage, Colman Hospital

Unthank Road

Norwich

NR2 2PJ

United Kingdom


Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East of England Community Health and Care NHS Trust

Address

Pine Cottage, Colman Hospital

Unthank Road

Norwich

NR2 2PJ

United Kingdom


Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Manager

Emily King

emily.king75@nhs.net

01603251260

Details

Date posted

03 July 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

839-8124575-RB

Job locations

Pine Cottage, Colman Hospital

Unthank Road

Norwich

NR2 2PJ

United Kingdom


Supporting documents

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