Job summary
We are looking for an enthusiastic non-clinical practitioner to join our dedicated team of Health Improvement Practitioners, working within Norfolk in our 4 localities.
This service has been running for over 5 years and has expanded its specialism over that time. We have been providing non-clinical support to the most vulnerable people living in Norfolk.
Supporting patients who frequently attend emergency services in their time of need, helping them gain access to other services and holistically understanding the needs of the patient through behaviour changes, psychological support or advocating and leading the patient to services and gaps in their care.
As a Health improvement practitioner, you will be working within the south locality in Norfolk. Working within a team of 8 that cover the whole of Norfolk. You will have the opportunity to work within a community, with support of clinical staff such as the Matrons to Provide Holistic care to patients, in their own homes, attending appointments, access to workshops/Charity run services and other non- clinical based teams.
Main duties of the job
Working closely with colleagues from across the organisation, including operational managers, clinicians within the emergency operations centre, the safeguarding team and senior clinical leads, the High Intensity Service User Manager will be responsible for the management of patients with complex needs who present frequently to the ambulance service.
You will be managing your own caseload via SystmOne - triaging patients from the list that the Acute trust sends monthly.
Networking with other services such as Social Services, Norfolk County Council, charities and community teams for drug and alcohol, homelessness etc.
Opportunity to work from Home and in the community on a need basis. Management of own time and caseload.
About us
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Job description
Job responsibilities
Work sensitively with compassion and empathy when engaging with patients to support effective communication which facilitates a therapeutic approach to the assessment and management of need, whilst challenging established patterns of accessing healthcare services.
To work closely with Social Care, GPs and other key health professionals to facilitate optimal joint working on safe and effective care for individuals with complex needs.
Actively participate in internal and external multi-disciplinary team / professionals meetings.
Act as a role model in communicating and advocating for the complex needs of patients presenting frequently to the service.
Support and encourage staff to recognise and understand the needs of the patients, provide compassionate, empathetic and patient centred care, and work to.
The post holder will be required to communicate and provide complex information to a wide range of internal and external stakeholders.
Essential skills and competencies
Experience: History of working with vulnerable and complex patient groups with the care setting.
Communication:Excellent written and verbal skills to communicate complex information to clients, families, and other professionals.
- Interpersonal:Ability to develop good therapeutic relationships and work well in challenging situations.
- Organisational:Strong time management and the ability to organize and manage a demanding workload.
- Problem-solving:Ability to identify issues, manage challenging situations, and adapt to changing circumstances.
- Technical:Computer literacy and the ability to use standard and idiosyncratic measures for outcome evaluation.
- Resilience:Ability to remain calm and solution-oriented in a high-stress environment.
Knowledge and experience
- Client support:Understanding of social and housing issues that may contribute to high-intensity use.
- Risk assessment:Experience in conducting risk assessments.
- Evidence-based practice:Knowledge of evidence-based practices and the ability to apply them in a clinical setting.
- Service evaluation:Understanding of clinical audit, research, and service evaluation principles.
- Therapeutic skills:Ability to develop formulations and create treatment plans, particularly in roles like a High Intensity Therapist where knowledge of psychological therapies is essential.
Personal attributes
- Empathy:An empathetic and solution-focused approach to working with clients.
- Teamwork:Ability to work both independently and as part of a team.
- Adaptability:The ability to adapt to change and develop expertise in the role.
- Proactiveness: Taking a proactive approach to troubleshooting and problem-solving.
Job description
Job responsibilities
Work sensitively with compassion and empathy when engaging with patients to support effective communication which facilitates a therapeutic approach to the assessment and management of need, whilst challenging established patterns of accessing healthcare services.
To work closely with Social Care, GPs and other key health professionals to facilitate optimal joint working on safe and effective care for individuals with complex needs.
Actively participate in internal and external multi-disciplinary team / professionals meetings.
Act as a role model in communicating and advocating for the complex needs of patients presenting frequently to the service.
Support and encourage staff to recognise and understand the needs of the patients, provide compassionate, empathetic and patient centred care, and work to.
The post holder will be required to communicate and provide complex information to a wide range of internal and external stakeholders.
Essential skills and competencies
Experience: History of working with vulnerable and complex patient groups with the care setting.
Communication:Excellent written and verbal skills to communicate complex information to clients, families, and other professionals.
- Interpersonal:Ability to develop good therapeutic relationships and work well in challenging situations.
- Organisational:Strong time management and the ability to organize and manage a demanding workload.
- Problem-solving:Ability to identify issues, manage challenging situations, and adapt to changing circumstances.
- Technical:Computer literacy and the ability to use standard and idiosyncratic measures for outcome evaluation.
- Resilience:Ability to remain calm and solution-oriented in a high-stress environment.
Knowledge and experience
- Client support:Understanding of social and housing issues that may contribute to high-intensity use.
- Risk assessment:Experience in conducting risk assessments.
- Evidence-based practice:Knowledge of evidence-based practices and the ability to apply them in a clinical setting.
- Service evaluation:Understanding of clinical audit, research, and service evaluation principles.
- Therapeutic skills:Ability to develop formulations and create treatment plans, particularly in roles like a High Intensity Therapist where knowledge of psychological therapies is essential.
Personal attributes
- Empathy:An empathetic and solution-focused approach to working with clients.
- Teamwork:Ability to work both independently and as part of a team.
- Adaptability:The ability to adapt to change and develop expertise in the role.
- Proactiveness: Taking a proactive approach to troubleshooting and problem-solving.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Desirable
- Further training or significant experience in a health professional capacity
Experience
Essential
- Extensive experience and knowledge of working with vulnerable people
- Proven history of affecting real change with vulnerable individuals or families
Desirable
- Experience in managing proactive and reactive workloads
Skills
Essential
- Ability to understand a broad range of facts and information quickly and make safe decisions
- Initial assessment of patient from A&E data for suitability to manage via caseload
- Embrace change, viewing it as an opportunity to learn and develop
- Knowledge of Microsoft Office packages
- Standard Keyboard Skills
Communication
Essential
- Ability to use informed persuasion and negotiation skills to influence others
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external to the NHS
- Good presentation skills for conveying complex concepts
- Able to communicate effectively using the English language in both written and verbal forms
People and Personal Development
Essential
- Able to manage own workload
- Evidence of management of patient caseloads
Personal Attribute
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
- Able to deliver work in accordance with the Trust's Behaviour Framework
Other
Essential
- Able to make their own travelling arrangements
- Ability to work flexibly including extended days and weekends to meet the service needs
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
Desirable
- Further training or significant experience in a health professional capacity
Experience
Essential
- Extensive experience and knowledge of working with vulnerable people
- Proven history of affecting real change with vulnerable individuals or families
Desirable
- Experience in managing proactive and reactive workloads
Skills
Essential
- Ability to understand a broad range of facts and information quickly and make safe decisions
- Initial assessment of patient from A&E data for suitability to manage via caseload
- Embrace change, viewing it as an opportunity to learn and develop
- Knowledge of Microsoft Office packages
- Standard Keyboard Skills
Communication
Essential
- Ability to use informed persuasion and negotiation skills to influence others
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external to the NHS
- Good presentation skills for conveying complex concepts
- Able to communicate effectively using the English language in both written and verbal forms
People and Personal Development
Essential
- Able to manage own workload
- Evidence of management of patient caseloads
Personal Attribute
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
- Able to deliver work in accordance with the Trust's Behaviour Framework
Other
Essential
- Able to make their own travelling arrangements
- Ability to work flexibly including extended days and weekends to meet the service needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
