Job summary
Community Dental Service provides NHS dental
care for children and adults who have dental treatment needs which cannot be
met in General Dental Practices.
We are looking for a hardworking individual to join our team and hope to
recruit an organised and enthusiastic administrator who will quickly become
part of our admin family on a full-time basis, 37.5 hours Monday to Friday
8.30am till 4.45pm.
This is a patient facing role and you would be based at Reginald Centre
Chapeltown but would need to travel city wide as needed to cover our other
clinics and office. We have clinics at Yeadon health Centre, Middleton health
centre and Head office at St Georges centre Middleton.
You will be required to work flexibly within this team, supporting clinical
staff in an administrative role. Good written and verbal communication skills
are essential. IT skills & knowledge are also essential.
Previous knowledge of dental services & systems would be desirable although
training will be provided.
Main duties of the job
The
role will include:
To welcome all patients and visitors
The post holder will be responsible for designated clerical / reception
duties in the service.
To monitor and respond to incoming mail on the Community Dental reception
email / monitor incoming tasks on the system.
Receiving and responding to telephone calls from patients, families, and
other professionals
Promote effective customer focused communication with patients and service
users.
Request, cancel and re-arrange appointments.
To be responsible for the accurate and timely scanning of paperwork.
Wait list management.
Responsible for handling cash and processing dental payments.
Receive, sort, and distribute goods and post delivered to the service.
About us
Working for Leeds community Healthcare NHS Trust
Who are we?
Leeds Community Healthcare
provides a range of community-based health services across the whole city. We
treat people in their homes, local health centres and community hospitals, and
work in partnership with other local Trusts, charities and Leeds City Council.
We have a strong culture
based on deeply-held values, and our focus at all times is on delivering high
quality care to the people of Leeds. In our most recent CQC evaluation, we were
rated "Good", with our Adult Services rated "Outstanding"
for caring.
Perks of the job
Our benefits range from
generous annual leave to access to NHS discount sites. See the supporting link
on the right for a full list of rewards & why to work for Leeds Community
Healthcare.
Right
to Work
This role is based in the
UK. Employment is conditional on confirmation of the right to work in the UK -
either as a UK or Irish citizen, under the EU settlement scheme or having
secured any other relevant work visa. If you do not have the right to work in
the UK and the role does not meet eligibility for sponsorship, please consider
carefully whether you meet the eligibility to apply.
Job description
Job responsibilities
The Administrator Role supports the provision
of efficient and effective administrative
services to
the
organisation in order to meet
identified business needs.
This role
is often the first point of contact into a service and may involve a range of tasks including providing a reception
service,
meeting
and
greeting
visitors to the
building and undertaking a range of administrative
services e.g. dealing with
post and parcels, replenishing/ordering stock,
record keeping, referral management, booking
appointments, signposting appropriately.
The post holder will
be a team player and
will
actively contribute to continuous service
improvement activities, including
the
maintenance and
improvement of quality to
ensure that services
are
delivered with customer
focus.
Key result areas
1.
Responsibility for communication and
relationships
Provide excellent customer service during face to face/telephone reception service using verbal and
written
communication to liaise with
staff, directorates,
the public, patients and visitors.
Deal with queries, either
via
telephone, face to face or electronically, promptly and
efficiently to ensure that
an accurate and quality information.
Service
is provided to staff
and
visitors.
Gather information from
a range of relevant internal and
external sources to inform own
work e.g. stationery and/or office machinery supplier information.
Proactively contribute to the
work of
the whole team.
Seek help when needed in
order
to
complete own
work effectively.
Be open to taking
on different roles.
The post holder will engage with a range of stakeholders both internal and external which may vary
dependent on role.
Job description
Job responsibilities
The Administrator Role supports the provision
of efficient and effective administrative
services to
the
organisation in order to meet
identified business needs.
This role
is often the first point of contact into a service and may involve a range of tasks including providing a reception
service,
meeting
and
greeting
visitors to the
building and undertaking a range of administrative
services e.g. dealing with
post and parcels, replenishing/ordering stock,
record keeping, referral management, booking
appointments, signposting appropriately.
The post holder will
be a team player and
will
actively contribute to continuous service
improvement activities, including
the
maintenance and
improvement of quality to
ensure that services
are
delivered with customer
focus.
Key result areas
1.
Responsibility for communication and
relationships
Provide excellent customer service during face to face/telephone reception service using verbal and
written
communication to liaise with
staff, directorates,
the public, patients and visitors.
Deal with queries, either
via
telephone, face to face or electronically, promptly and
efficiently to ensure that
an accurate and quality information.
Service
is provided to staff
and
visitors.
Gather information from
a range of relevant internal and
external sources to inform own
work e.g. stationery and/or office machinery supplier information.
Proactively contribute to the
work of
the whole team.
Seek help when needed in
order
to
complete own
work effectively.
Be open to taking
on different roles.
The post holder will engage with a range of stakeholders both internal and external which may vary
dependent on role.
Person Specification
Experience
Essential
- Have good verbal communication skills.
- Have excellent prioritisation and organisational skills.
- Knowledge of Microsoft Office including Outlook, Word, and Excel.
Desirable
- Previous experience in an office/reception environment.
Qualifications
Essential
- Educated to GCSE level (including English and Mathematics) OR equivalent practical knowledge and experience.
Desirable
- NVQ Level 2 qualification in related subject.
Skills and Attributes
Essential
- Friendly, respectful of colleagues.
- Good team player.
- Able to prioritise work under pressure.
- Flexible.
Desirable
- Proven ability to understand and react appropriately to risks and issues.
- Delivering attention to detail within tight deadlines with frequent interruptions.
Person Specification
Experience
Essential
- Have good verbal communication skills.
- Have excellent prioritisation and organisational skills.
- Knowledge of Microsoft Office including Outlook, Word, and Excel.
Desirable
- Previous experience in an office/reception environment.
Qualifications
Essential
- Educated to GCSE level (including English and Mathematics) OR equivalent practical knowledge and experience.
Desirable
- NVQ Level 2 qualification in related subject.
Skills and Attributes
Essential
- Friendly, respectful of colleagues.
- Good team player.
- Able to prioritise work under pressure.
- Flexible.
Desirable
- Proven ability to understand and react appropriately to risks and issues.
- Delivering attention to detail within tight deadlines with frequent interruptions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
