Clinical Governance Officer

Job summary

The role involves being the first point of contact for patients and families/carers raising concerns or complaints. You will answer incoming calls, listen empathetically, respond timely to manage emails and log feedback into the system. A key responsibility is to progress complaints through the Trusts processes, ensuring timely updates.This includes liaising with various services and departments across the Trust to gather information and coordinate responses.

You will work closely with the wider Clinical Governance Team to share insights, maintain and contribute to improving patient experience. Strong communication, attention to detail, and the ability to manage multiple tasks are key in the role.

Main duties of the job

Good communication skills with the ability to listen actively to patients and their families/carers feedback. Possess organisation skills to progress complaints and concerns. Attention to detail to accurate log and handle sensitive information. A team player to collaborate effectively with colleagues and services across the trust. Proficient with IT to manage systems, email and Microsoft Office. Possess time management skills to prioritise tasks within the Patient Experience workstream.

The role is fixed term for 6 Months, 18.75 hours a week, Wednesday - Friday.

For questions about the job role, please contact Ioney Chattoo, Patient Experience Manager - 07706716282.

Adverts will close early where the maximum number of applicants is reached.

About us

Working for Leeds Community Healthcare NHS Trust:

Who are we?

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council. We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

Perks of the job:

Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.

Right to Work:

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

White Rose Office Park, Building 3

Millshaw Park Ln

Leeds

LS11 0DL

Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)

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Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

White Rose Office Park, Building 3

Millshaw Park Ln

Leeds

LS11 0DL

Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)

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