Band 4 Team Leader

Job summary

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

- This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. -

The post holder will provide a high level, competent, comprehensive administrative support to the Heads of Service.

The post holder will have day to day management for staff within a dedicated administrative team who will be responsible for delivering an effective service.

The post holder will support Clinical Leads/Service Managers with Personal Assistant (PA) duties. .

To provide cross cover within the Clinical Groups at times of short staffing levels to ensure the smooth delivery of services within the Division.

Main duties of the job

Support other members of the Clinical Group on a day to day basis, by prioritising and managing own and team workload including outsourcing.

Review and prioritise all correspondence received requiring clinical input, ensuring that any further information required by the Clinical Lead/Service Manager is made available.

Complete quality control checks across administration functions within the Clinical Groups. (i.e. ensure SOPs are adhered too).

Provide the first point of contact for written and telephone enquiries on behalf of the Clinical Lead/Service Manager , using judgement to establish the validity and priority of the contact.

To provide a customer focused service to patients and be able to communicate effectively and appropriately with patients and all levels of staff maintaining confidentiality at all times.

Manage and maintain the Clinical Lead/Service Manager diary or appointment system, ensuring that utilisation of time and allocation of appointments is appropriate.

About us

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.