Hertfordshire Community NHS Trust

Workforce Systems Officer

The closing date is 24 November 2025

Job summary

We are Recruiting for a Workforce Systems Officer on a 6 month fixed-term basis!

The Workforce Systems Officer plays an essential role in supporting the effective operation of Hertfordshire Community NHS Trust's workforce information and digital systems. The postholder provides efficient and customer-focused systems administration in line with Trust procedures, national guidance, and legislative requirements.

Main duties of the job

The role is responsible for the day-to-day administration and maintenance of key workforce systems used across HCT, including the Electronic Staff Record (ESR), Expenses, HealthRoster, TRAC recruitment system, and the Trust's learning and development platform, My Learning Zone. A key function of the post involves checking, validating and approving Manager Self-Service changes on ESR to ensure data accuracy and compliance.

The Workforce Systems Officer will ensure the smooth and accurate transfer of data between TRAC and ESR throughout the recruitment and onboarding process, supporting managers and HR colleagues to maintain timely and accurate workforce records. The role also oversees the Helpdesk function for the Trust's expenses system, providing guidance, resolving queries, and ensuring issues are escalated appropriately.

Working independently within established procedures, the postholder is expected to demonstrate strong attention to detail, excellent problem-solving skills, and a proactive approach to service delivery. They will maintain a positive, professional manner at all times, contributing to a high-quality, reliable, and user-focused Workforce Systems service that supports both operational and strategic Trust priorities.

About us

A big thank you for considering joining us at Hertfordshire Community NHS TrustYou'll find it a great place to work with many benefits offered to you as a member of our staffWe put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust visionWe welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply nowYou've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

Date posted

14 November 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum (pro rata)

Contract

Fixed term

Duration

6 months

Working pattern

Full-time, Part-time

Reference number

812-24-DL-WSO

Job locations

Howard Court

Welwyn Garden City

AL7 1BW

Job description

Job responsibilities

Please see attached Job Description and Person Specification

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.

Job description

Job responsibilities

Please see attached Job Description and Person Specification

Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defence against COVID-19.

Person Specification

Qualifications and Training

Essential

Good standard of education, e.g. GCSE/O-level including English and Maths or equivalent experience
NVQ Level 3 or able to demonstrate an equivalent level of knowledge gained through experience

Experience and Knowledge

Essential

Experience of IT systems
Good working knowledge of Microsoft Office including Word, Excel and MS Teams
Previous office experience working in a busy office
Experience of working with sensitive data

Skills and abilities

Essential

Ability to use initiative to make a decision within own sphere of work and/or knowledge recognising where assistance is required
Ability to prioritise and co-ordinate own workload, responding quickly to changes in work requirements
Ability to analyse, interpret and present information and identify solutions to problems
Ability to engage effectively with staff at all levels across the Trust

Other

Essential

Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Person Specification

Qualifications and Training

Essential

Good standard of education, e.g. GCSE/O-level including English and Maths or equivalent experience
NVQ Level 3 or able to demonstrate an equivalent level of knowledge gained through experience

Experience and Knowledge

Essential

Experience of IT systems
Good working knowledge of Microsoft Office including Word, Excel and MS Teams
Previous office experience working in a busy office
Experience of working with sensitive data

Skills and abilities

Essential

Ability to use initiative to make a decision within own sphere of work and/or knowledge recognising where assistance is required
Ability to prioritise and co-ordinate own workload, responding quickly to changes in work requirements
Ability to analyse, interpret and present information and identify solutions to problems
Ability to engage effectively with staff at all levels across the Trust

Other

Essential

Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Howard Court

Welwyn Garden City

AL7 1BW

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Howard Court

Welwyn Garden City

AL7 1BW

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)