Job summary
37.5 hours over 5 days per week
Due to the transformation of our
services, we now have an exciting opportunity for an experienced, professional,
energetic and ambitious individual to join the Children young people and
families (CYPF) specialist teams.
We are looking for a highly motivated
and enthusiastic Administration Manager who enjoys a challenge to support the
management of the CYPF administration service.
You will need to have excellent communication and leadership skills, with
proven experience of managing a multidisciplinary administration team who
provide and support the community paediatricians, physio therapists,
occupational therapists, Umbrella service and child development centres. You will need experience of working with a
wide range of personalities and skillsets.
We
will provide you with resources to develop and progress, continual professional
development as well as a wide range of wellbeing and support.
If
you would like to discuss informally if this is the right role for you, get in
touch with the Recruiting Manager who can be found on the top right-hand side
of the advert.
Please note the Trust is unable to provide sponsorship to work for this
role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesnt
guarantee sponsorship at point of expiry.
Main duties of the job
You will need to be able to demonstrate
on your application form a proven track record in the line management and the supervision
and development of admin staff, together with experience of managing and
supporting staff through change. There
is a requirement for strong team working and an understanding of maintaining
psychological safety in a team.
Significant experience and knowledge of implementing
and maintaining administrative processes is required. You will need to be a
strong team player as well as a self-starter.
You will need experience of the implementation
of innovative digital support, telecommunications solutions together with use
of AI to support clinic team development.
Experience of using process flow software to manage team performance is required.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
The Administration Manager for CYPF will
manage a team of administration staff and in collaboration with the Clinical
Services Manager will support the delivery of the service.
The successful candidate will have
excellent communication skills, experience of staff appraisals and recruitment
processes together with a broad knowledge base of IT systems used within the
NHS and will be experienced in the use of all Microsoft Office products, with a
high level of IT literacy. They will be
able to collect, interpret and apply data to support the improvement of
services.
The successful candidate will have a
keen interest in the development and maintenance of digital support to all
administration teams and a willingness to develop an understanding of the data
each service needs to collect and manage. They will need to be interested in
innovation, change and improvement.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Job description
Job responsibilities
The Administration Manager for CYPF will
manage a team of administration staff and in collaboration with the Clinical
Services Manager will support the delivery of the service.
The successful candidate will have
excellent communication skills, experience of staff appraisals and recruitment
processes together with a broad knowledge base of IT systems used within the
NHS and will be experienced in the use of all Microsoft Office products, with a
high level of IT literacy. They will be
able to collect, interpret and apply data to support the improvement of
services.
The successful candidate will have a
keen interest in the development and maintenance of digital support to all
administration teams and a willingness to develop an understanding of the data
each service needs to collect and manage. They will need to be interested in
innovation, change and improvement.
For full details of the duties and criteria
for the role please refer to the job description and person specification
attached.
Person Specification
Experience
Essential
- Significant recent Senior Administrative/Secretarial experience (usually demonstrated by a minimum of 3 years experience at this level)
- Significant experience of supervision/management of staff
- Developing and managing admin systems
Desirable
- Previous NHS experience
- Previous experience working within health services
- Monitoring of budgets
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Qualifications
Essential
- Educated to Degree level in a relevant subject or equivalent, or equivalent experience.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Excellent organisational skills
- Advanced IT Skills. These will be tested at interview
- Numerate with the ability to monitor budgets
- Ability to collate and analyse information
- Accuracy and attention to detail
- Able to demonstrate the ability to use initiative effectively
- Line Management
- Supervisory Skills
Knowledge
Essential
- Extensive knowledge of administrative systems and processes
- Extensive knowledge of Microsoft Office Suite
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
- Other IT systems such as Framework, Oracle, Carenotes, ESR
Person Specification
Experience
Essential
- Significant recent Senior Administrative/Secretarial experience (usually demonstrated by a minimum of 3 years experience at this level)
- Significant experience of supervision/management of staff
- Developing and managing admin systems
Desirable
- Previous NHS experience
- Previous experience working within health services
- Monitoring of budgets
Additional Criteria
Essential
- Willingness to commit to continuing professional development
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- Ability to meet the travel requirements of the role
- I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Qualifications
Essential
- Educated to Degree level in a relevant subject or equivalent, or equivalent experience.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Skills & Abilities
Essential
- Ability to challenge poor behaviour
- Role modelling good behaviour
- A positive attitude and able to act on feedback
- Ability to praise and be supportive to others
- Ability to communicate clearly and effectively in English in both verbal and written formats
- Excellent organisational skills
- Advanced IT Skills. These will be tested at interview
- Numerate with the ability to monitor budgets
- Ability to collate and analyse information
- Accuracy and attention to detail
- Able to demonstrate the ability to use initiative effectively
- Line Management
- Supervisory Skills
Knowledge
Essential
- Extensive knowledge of administrative systems and processes
- Extensive knowledge of Microsoft Office Suite
- Understanding of the Data Protection Act and NHS Code of Confidentiality
Desirable
- Other IT systems such as Framework, Oracle, Carenotes, ESR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
