Herefordshire and Worcestershire Health and Care NHS Trust

Employment Retention Specialist

The closing date is 17 May 2026

Job summary

Employment Retention Specialist IPS (Individual Placement and Support)

Returning to or retaining work is a vital part of recovery for people needing mental health support. With increased funding, we are recruiting Employment Retention Specialists to support clients across the Worcester and Malvern Neighbourhood Mental Health Services, with some cover across the south of the county.

You will play a key role in helping people with mental health needs stay in or return to paid employment. The role involves handson, personcentred support, using Job Retention case management and IPSaligned principles. You will manage your own caseload, working closely with clinical teams, employers and partner organisations to help clients overcome barriers, resolve workplace concerns and achieve sustainable employment. Empathy, resilience and compassion are essential.

An interest in employment support is important, and knowledge of employment rightsparticularly around job retentionis an advantage. Experience in employment or mental health settings is desirable, and applicants from varied backgrounds are welcome.

This is a communitybased role across Worcester and the wider southcounty area. The ability to meet travel demands is essential, including to locations without public transport. Mileage expenses are provided.

Main duties of the job

Proactively manage a caseload of people who have experienced mental health problems to aid return to employment and/or resolve concerns within their workplace.

Assess and record clients identified Employment Retention needs and liaise with clinicians in the team if necessary. Agree and produce person centred action plans and support clients to achieve their goals.

Supporting clients who experience difficulties in the workplace to retain and sustain their employment status. Through the awareness and development of tools such as benefits advice, work adjustments and support plans, strategies, and tools to share personal information.

Assist with activities such as producing a well at work plans, return to work plans, requests for reasonable adjustments, liaising with employers, trade unions as well as other existing and/or potential partners to aid in successful resolution of workplace concerns and absences to support sustainable employment

Liaise closely with DWP and providers where appropriate.

Enhance job sustainment through education, advice, and guidance to employers on support needs and negotiating reasonable adjustments and considerations.

Attend weekly team meetings both as part of the clinical team and the employment services provision.

Work to achieve targets set by NHS England and IPS Grow.

Proactively support and adhere to IPS principles in relation to Employment Retention support.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

  • 27 days leave plus bank holidays, increasing up to 33 days with long service
  • Generous NHS pension and enhanced pay when you work unsocial hours
  • Flexible and agile working opportunities
  • Great maternity, paternity, and adoption support
  • Wide range of supportive staff networks
  • Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted

21 April 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9798-2227

Job locations

Studdert Kennedy House

Spring Gardens

Worcester

Worcestershire

WR1 2AE


Rowan House

Osborne Road

Malvern

Worcestershire

WR14 1JE


Job description

Job responsibilities

We welcome people from a range of backgrounds and with all kinds of life experience, and actively encourage those who have lived experience of mental illness. To be successful in this role we would like you to have:

One to one employment support of helping people to obtain or keep education/work.

Employment Retention support experience.

An understanding of the employment needs and difficulties of people who experience mental health problems.

Experience of working with people on a one-to-one basis, offering motivation and support.

Knowledge of range of resources for helping people to maintain employment when facing ill health difficulties.

The ability to build good relationships with a range of different people, from employers to clients.

The ability to manage multiple tasks at once.

Skills in vocational assessment and in assessing ill health obstacles to returning to work and working with employees to overcome these.

Ability to work independently, reliably, and consistently.

Excellent administrative and organisational skills.

Data collection experience.

A passion for making a difference to peoples lives..

Good mediation skills and persuasive style.

An ability to meet the travel requirements of the role.

A preparedness to work flexible hours through prior arrangement as the needs of the job dictate (e.g. some evenings).

For full details of the duties and criteria for the role, please refer to the job description and person specifications attached.

Job description

Job responsibilities

We welcome people from a range of backgrounds and with all kinds of life experience, and actively encourage those who have lived experience of mental illness. To be successful in this role we would like you to have:

One to one employment support of helping people to obtain or keep education/work.

Employment Retention support experience.

An understanding of the employment needs and difficulties of people who experience mental health problems.

Experience of working with people on a one-to-one basis, offering motivation and support.

Knowledge of range of resources for helping people to maintain employment when facing ill health difficulties.

The ability to build good relationships with a range of different people, from employers to clients.

The ability to manage multiple tasks at once.

Skills in vocational assessment and in assessing ill health obstacles to returning to work and working with employees to overcome these.

Ability to work independently, reliably, and consistently.

Excellent administrative and organisational skills.

Data collection experience.

A passion for making a difference to peoples lives..

Good mediation skills and persuasive style.

An ability to meet the travel requirements of the role.

A preparedness to work flexible hours through prior arrangement as the needs of the job dictate (e.g. some evenings).

For full details of the duties and criteria for the role, please refer to the job description and person specifications attached.

Person Specification

Additional Criteria

Essential

  • A preparedness to work flexible hours through prior arrangement as the needs of the job dictate (e.g some evenings).
  • Able to meet the travel requirements of the role, including rural areas and sites not accessible by public transport.

Experience

Essential

  • Minimum of 1 years experience of working with people who have experienced mental health problems with health, social services, voluntary sector or mainstream educational or employment services.
  • Experience of working directly with employers and employees regarding work adjustments for disability/ill health.
  • Of helping people to obtain or keep education/work.
  • Experience of supporting clients on a 1-1 basis.

Desirable

  • Experience and knowledge of welfare benefits and all disability/employment related benefits.
  • Personal experience of mental health recovery.
  • Experience of carrying out person centre recovery plans.

Knowledge

Essential

  • An understanding of the employment needs and
  • difficulties of people who experience mental ill-health.
  • Knowledge of range of resources for helping people to maintain employment when facing ill health difficulties.
  • Understanding of Equality Act (2010) in relation to employment.
  • Awareness and understanding of confidentiality.
  • Ability to initiate and develop relationships with employers whilst being astute to their needs.
  • Ability to work independently, reliably and consistently.
  • Vocational assessment and profiling.
  • Partnership working to reach positive outcomes for clients.

Desirable

  • Employment Law and welfare benefits training.
  • Mediation training.
  • An understanding of the principle and practice of supported employment.
  • Experience in delivering job retention support as significant part of job role.

Qualifications

Essential

  • Education to degree level or equivalent relevant experience.
  • GCSE (Grade A-C) or equivalent in English Language.
  • Willingness to train in Employment Retention.
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Desirable

  • Employment Law and welfare benefits training.
  • Mediation training.

Skills and Abilities

Essential

  • Skills in vocational assessment and in assessing ill health obstacles to returning to work and working with employees to overcome these.
  • Ability to see solutions rather than problems.
  • Able to demonstrate empathy and tenacity when working with a wide range of people including those experiencing mental health challenges.
  • Good mediation skills and persuasive style.
Person Specification

Additional Criteria

Essential

  • A preparedness to work flexible hours through prior arrangement as the needs of the job dictate (e.g some evenings).
  • Able to meet the travel requirements of the role, including rural areas and sites not accessible by public transport.

Experience

Essential

  • Minimum of 1 years experience of working with people who have experienced mental health problems with health, social services, voluntary sector or mainstream educational or employment services.
  • Experience of working directly with employers and employees regarding work adjustments for disability/ill health.
  • Of helping people to obtain or keep education/work.
  • Experience of supporting clients on a 1-1 basis.

Desirable

  • Experience and knowledge of welfare benefits and all disability/employment related benefits.
  • Personal experience of mental health recovery.
  • Experience of carrying out person centre recovery plans.

Knowledge

Essential

  • An understanding of the employment needs and
  • difficulties of people who experience mental ill-health.
  • Knowledge of range of resources for helping people to maintain employment when facing ill health difficulties.
  • Understanding of Equality Act (2010) in relation to employment.
  • Awareness and understanding of confidentiality.
  • Ability to initiate and develop relationships with employers whilst being astute to their needs.
  • Ability to work independently, reliably and consistently.
  • Vocational assessment and profiling.
  • Partnership working to reach positive outcomes for clients.

Desirable

  • Employment Law and welfare benefits training.
  • Mediation training.
  • An understanding of the principle and practice of supported employment.
  • Experience in delivering job retention support as significant part of job role.

Qualifications

Essential

  • Education to degree level or equivalent relevant experience.
  • GCSE (Grade A-C) or equivalent in English Language.
  • Willingness to train in Employment Retention.
  • I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Desirable

  • Employment Law and welfare benefits training.
  • Mediation training.

Skills and Abilities

Essential

  • Skills in vocational assessment and in assessing ill health obstacles to returning to work and working with employees to overcome these.
  • Ability to see solutions rather than problems.
  • Able to demonstrate empathy and tenacity when working with a wide range of people including those experiencing mental health challenges.
  • Good mediation skills and persuasive style.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Studdert Kennedy House

Spring Gardens

Worcester

Worcestershire

WR1 2AE


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)


Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

Studdert Kennedy House

Spring Gardens

Worcester

Worcestershire

WR1 2AE


Employer's website

https://www.hacw.nhs.uk/careers (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Employment Services Coordinator

Paul Wilcox

paul.wilcox@nhs.net

01905520100

Details

Date posted

21 April 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9798-2227

Job locations

Studdert Kennedy House

Spring Gardens

Worcester

Worcestershire

WR1 2AE


Rowan House

Osborne Road

Malvern

Worcestershire

WR14 1JE


Supporting documents

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