Job summary
An excellent opportunity has arisen to join our new Forensic service. We are seeking an experienced administrator to provide
support to the clinical and administrative team at Studdert Kennedy House.
Applicants require - Educated to vocational level 3 in
Business Administration.
Or Educated to vocational level 2 with NHS administrative experience
and will be expected to undertake the relevant level 3 qualification on
appointment to post.
This post is to work 22.5 hours per
week days to be confirmed.
The forensic administrator will be
working with the leads, to create the path for the new service. The successful candidate will be the only
administrator in the team.
An ability to work flexibly using your
own initiative and to be a pro-active team member is essential. You must have
very good organisational skills and be an effective communicator. The work is interesting and varied and full
training will be provided.
Shortlisted candidates will be required to undertake an additional assessment as part of the selection process.
Please note the Trust is unable to provide
sponsorship to work for this role, to apply you must have current right to work
in the UK status.
Main duties of the job
You will
be part of the new forensic service completing administrative work, supporting
the clinicians within the Forensic Team.
You will undertake
a vital role in the running of the community mental health function providing
all aspects of admin support including minuting of meetings, telephone duties, dictation,
processing clinic letters, generic inbox management, appointment booking,
generic office duties and supervising staff and the day to day running of the
admin function. The role will include
contact with patients, carers, professionals (internal and external) and
colleagues daily.
As well as
being part of the Forensic team, you will be liaising regularly with consultants
and the clinical team, actioning daily admin tasks. You are required to have a high level of
organisational skills and not only be able to be self-motivated but be a team
player.
The ability to
prioritise a busy workload and work flexibly to meet demand are essential
requirements of the role as well as a good customer service focus, when dealing
with internal and external enquires.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust,
we are working together to deliver outstanding care. We run community hospitals
and community health services across Worcestershire and provide mental health
and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of
all ages, experiencing both physical and/or mental health conditions from over
100 sites.
We will support you to thrive; offer flexible
working options for a great work-life balance, help you fulfil your ambitions,
and empower you to make positive changes within your team or service. We value
diversity and encourage applications from people of all backgrounds, cultures,
and ethnicities.
What we offer;
-
27 days leave plus bank holidays, increasing up to
33 days with long service
-
Generous NHS pension and enhanced pay when you work
unsocial hours
-
Flexible and agile working opportunities
-
Great maternity, paternity, and adoption support
-
Wide range of supportive staff networks
-
Health and wellbeing opportunities
If you would like to know more, please visit our
website.
We encourage you to read the attached applicant guidance notes.
Sharing
your data - As a data controller we may sometimes need to process your data to
pursue our legitimate business interests, for example to request a survey from
you (optional), to support the Trusts understanding of where you gained
interest in working for the Trust.
Job description
Job responsibilities
Administration duties specific to the role.
Providing support as required e.g. typing, data input, scanning,
telephone cover, generic inbox management, liaison with patients and
colleagues, appointment and diary management, maintaining accurate records, minuting
of team meetings, day to day supervision of admin colleagues and problem
solving.
The role may require contact with distressed and anxious patients; you
will be provided with training and support to enable you to manage potentially
challenging situations.
For full
details of the duties and criteria for the role please refer to the job
description and person specification attached.
Job description
Job responsibilities
Administration duties specific to the role.
Providing support as required e.g. typing, data input, scanning,
telephone cover, generic inbox management, liaison with patients and
colleagues, appointment and diary management, maintaining accurate records, minuting
of team meetings, day to day supervision of admin colleagues and problem
solving.
The role may require contact with distressed and anxious patients; you
will be provided with training and support to enable you to manage potentially
challenging situations.
For full
details of the duties and criteria for the role please refer to the job
description and person specification attached.
Person Specification
Qualifications
Essential
- Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience.
Desirable
- Previous relevant NHS experience.
- Minute taking experience
Knowledge
Essential
- Knowledge of the full range of Administrative / Secretarial procedures
- Detailed knowledge of Microsoft Packages.
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Skills & Abilities
Essential
- Put patient care at the heart of the work you do to improve health care outcomes and service delivery.
- Deliver the highest standards and quality outcomes possible.
- Be the best you can be, always look for ways to improve and develop to reach your potential.
- Encourage others to develop themselves and the service through improvement, innovation and continuous development.
- Joint working with others, e.g. patients, colleagues in the delivery of high quality healthcare.
- Build positive working relationships, respecting and valuing others, being helpful and inclusive.
- Challenge poor behaviour
- IT Skills these will be tested at interview
- Accuracy and attention to detail
- Good organisational skills
- Ability to use initiative effectively
Desirable
- Shorthand
- Audio typing skills
- Minute taking skills.
Additional Criteria
Essential
- Willingness to commit to continuing professional development.
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- You understand that we will not provide sponsorship to work for this role.
Desirable
- Ability to meet the travel requirements of the role
Person Specification
Qualifications
Essential
- Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
- I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Experience
Essential
- Recent, relevant Administrative/Secretarial experience.
Desirable
- Previous relevant NHS experience.
- Minute taking experience
Knowledge
Essential
- Knowledge of the full range of Administrative / Secretarial procedures
- Detailed knowledge of Microsoft Packages.
- Understanding of the Data Protection Act and NHS Code of Confidentiality.
Skills & Abilities
Essential
- Put patient care at the heart of the work you do to improve health care outcomes and service delivery.
- Deliver the highest standards and quality outcomes possible.
- Be the best you can be, always look for ways to improve and develop to reach your potential.
- Encourage others to develop themselves and the service through improvement, innovation and continuous development.
- Joint working with others, e.g. patients, colleagues in the delivery of high quality healthcare.
- Build positive working relationships, respecting and valuing others, being helpful and inclusive.
- Challenge poor behaviour
- IT Skills these will be tested at interview
- Accuracy and attention to detail
- Good organisational skills
- Ability to use initiative effectively
Desirable
- Shorthand
- Audio typing skills
- Minute taking skills.
Additional Criteria
Essential
- Willingness to commit to continuing professional development.
- Professional manner as a representative of the Trust
- Tact and discretion for dealing with confidential information
- You understand that we will not provide sponsorship to work for this role.
Desirable
- Ability to meet the travel requirements of the role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
