Job summary
As senior administrator for the Traumatic Stress Clinic (TSC) you will support the management of the administrative function within the clinic in order to provide an efficient and effective service.
The TSC is a specialist outpatient service for the treatment of complex PTSD with expertise in working with traumatised refugees, survivors of childhood abuse, domestic abuse and torture survivors.
You will be joining a supportive and welcoming team of dynamic and passionate colleagues.
This is a permanent full time post. We are based at St Pancras Hospital, with good transport links.
To discuss this role further, please contact Mary Robertson by e mail: mary.robertsontsc@nhs.net
Main duties of the job
Overseeing and managing all administrative functions for the Traumatic Stress Clinic including the processing of referrals and managing clinic's data base; supervision and line management of administrative staff; procurement and management of petty cash and general administrative functions
To be considered for this role you will be empathic, dynamic, positive, possess strong organisational, planning and management skills and have the ability to effectively support and maintain seamless daily operation of the Service. Implementation and maintenance of high quality administrative systems and procedures is essential to this role.
This role requires someone who is multi-skilled,with intermediate to advance Microsoft Office suite skill set (in particular Excel and Power Point).Previous NHS experience in a mental health or social care environment would be highly regarded but not essential.
About us
North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.Our Five-Year Strategy:
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We will provide consistently high-quality care closer to home.
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With our partners in North London and each borough we will ensure equity of outcome for all
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We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
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We will be more effective as an organisation by pioneering research, quality improvement and technology.
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Job description
Job responsibilities
- Swift and accurate administrative processing of referrals, co-ordination with triaging clinicians, and liaison with patients, referrers, services including GP, as well as the significant others of patients.
- Management of clinic data base
- Line management of administrative staff
- To service various meetings, including at a senior management level
- Procurement and management of petty cash
- To lead on Health and Safety across the site
- General administrative functions
- To provide support with/carry out audits as necessary
- Monitoring and prompt flagging up of Data Quality issues and working with colleagues to find solutions to these
Job description
Job responsibilities
- Swift and accurate administrative processing of referrals, co-ordination with triaging clinicians, and liaison with patients, referrers, services including GP, as well as the significant others of patients.
- Management of clinic data base
- Line management of administrative staff
- To service various meetings, including at a senior management level
- Procurement and management of petty cash
- To lead on Health and Safety across the site
- General administrative functions
- To provide support with/carry out audits as necessary
- Monitoring and prompt flagging up of Data Quality issues and working with colleagues to find solutions to these
Person Specification
Qualifications
Essential
- oUndergraduate university degree (in any subject), or NVQ or equivalent level of experience
Desirable
- oFormal computing and or Business Administration Qualification or equivalent experience
Skills
Essential
- oIntermediate to advanced use of MS Office applications, to include Excel, word Outlook and PowerPoint.
- oAccurate entry and retrieval of information on database systems.
Abilities
Essential
- oProven ability to work systematically and prioritise workload with minimal supervision.
- oAble to act appropriately in a challenging environment.
Experience
Essential
- oExperience in establishing and maintaining systems, both manual and electronic, for the efficient access and collation of information
- oExperience in line managing staff.
Desirable
- oExperience of working in a mental health setting and understanding of the needs of mental health service users.
Personal qualities
Essential
- Empathy, kindness and calm under pressure
Person Specification
Qualifications
Essential
- oUndergraduate university degree (in any subject), or NVQ or equivalent level of experience
Desirable
- oFormal computing and or Business Administration Qualification or equivalent experience
Skills
Essential
- oIntermediate to advanced use of MS Office applications, to include Excel, word Outlook and PowerPoint.
- oAccurate entry and retrieval of information on database systems.
Abilities
Essential
- oProven ability to work systematically and prioritise workload with minimal supervision.
- oAble to act appropriately in a challenging environment.
Experience
Essential
- oExperience in establishing and maintaining systems, both manual and electronic, for the efficient access and collation of information
- oExperience in line managing staff.
Desirable
- oExperience of working in a mental health setting and understanding of the needs of mental health service users.
Personal qualities
Essential
- Empathy, kindness and calm under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
